Custom Braid Gallery

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied as the business owner didnt offer any compenstation, but neosporin which I already haveFurthermore, her response insinuates that the puss was from tightness and that is clearly not the caseI was clearly burnt at the negligence of her stylist and that is what the puss came fromThis is poor customer service and bad businessIt is clear to me that she doesnt value her reputation, her business or her customer's well beingI have received permanent scaring, as shown in the picture attachedI will NEVER recommend anyone or do business her ever again!Regards, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I am not satisfied with Betty’s response because she failed to acknowledge her poor customer service! The fact that I had my braids done elsewhere before my touch up has nothing to do with her being able to provide quality service and not talk to me in such an unprofessional tone! Betty’s staff should know how to do all types of hair so the fact they do not that’s no reason for her to take her frustrations out in me, hire a new staff! Because they could not properly braid my hair she thought it was a good idea to talk to me as if I’m her peasant absolutely NOT, she’s not Queen Betty, she’s a person that works in the service industry that clearly doesn’t understand the definition of providing good customer service!! Obviously she doesn’t know the definition of arrogant because that definition clearly defines her attitude! No what she thought is that I was supposed to be cool with her talking to me crazy not when I’m paying my money! What does she mean “So she said” I wasn’t recording her therefore she’s calling me a lier, she is delusional if she thinks she’s that outstanding that I desire to record her, she’s no celebrity that I want a video of her!! First of all I pay my phone bill not Betty nor am I her child although she may be old enough to be my mother she is not and if I wanted to use my phone as a mirror I can! If she preferred that I use a mirror it’s not what you say it’s how you say it! She should have politely said “That phone is making me uncomfortable I’ll get you a mirror so that you can use that instead” and say it politely not as if I’m beneath her! I’m aware that she understands English, so what does she mean that I thought she couldn’t understand me when I was on my phone I’m sure she did understand me! What does she mean my perception that’s what happened and my caller did not disagree with me that clearly understood the point that I was making about her assuming that she was being recorded and once again what is so spectacular about her that I would want to record her!?!?!?!? Not only is she unprofessional she’s a lier when she made the comment about my phone I DID NOT say to her “That’s what I want to do” as if I dismissed her statement about my phone I actually apologized to her and specifically said to her “I apologize if I offended you because I’m using my phone as a mirror”, her insecurities made her uncomfortable not my phone she was just being paranoid for some unknown reason, trust and believe once again I had NO DESIRE to record her, for what!?!? Betty does not understand what it is to provide customer service and she may want to take a course on how to do so, far as what she believes her belief system is irrelevant the fact is she was unprofessional as to how she spoke to me! If she thought I misunderstood her she surely didn’t work towards making me understand, she was rude and she knows it, the fact that she stated she walked off after she was done with my hair and felt as though I should have relied on my phone to determine if she was done illustrates how IGNORANT her behavior was, instead of being professional and letting me know that she was done but instead she got in feelings and walked away that was immature! Far as her ignorant customers that agreed with her obviously that did not observe everything that happened but decided to cater towards Betty’s feelings to make her feel good, I don’t care if she had 1,customer that took her side it doesn’t mean that she was right, and yes I did have an issue the issue was the service I received from Betty and if her two customers are ignorant enough to to agree with her they are entitled to their ignorant opinion and they have issues anytime you are a paying customer and you prefer to give your money to someone as rude as Betty was!!!! Betty needs to learn how to respect her customers, she needs to not be arrogant and not bring her bad attitude to her workplace!! The fact that she stated I didn’t have an appointment what difference does that make if she accepts walk ins!! Once again she is clueless about providing customer service!!! PLEASE GET OVER YOURSELF TO THINK I WANTED TO RECORD YOU, I would NOT want that video in my phone, trust and believe that Petty Betty!!!!
Regards,
*** ***

To whom it may concern.Custom braid gallery received the complaint of Miss. [redacted], Regarding the service she had done on the 6th of May 2017. Initially when we received  the text. We immediately responded to her that we was going to take care of the issue as far as the imperfection on...

her hairstyle. As we came in contact with the picture that she sent, it was nearly impossible to fix the miner imperfections than it actually appear to be .There for we offer to do a different hairstyle to Miss [redacted]. Instead,she wanted a hairstyle that was going to cost $[redacted] which is much higher than what she payed in first place. She stayed that she felt like she should get her hair done for free for higher price than what she paid. Our policy clearly stayed we do not refund!!! and to everyone that is getting their hair done to make sure they looked at the hairstyle before walking out of the shop. Because every hairstyle does not look the same on each and different individuals hair type, textures and face shape . Regardless of our policy we was still willing to do her hair over but rather in a different style.Because of the simple fact that the mistake that was made were more likely to happen again . It was due to a part all the down of the middle of her head down to her nape line,which wasn't straight enough so we didn't want to take the chance because it's really hard to determine the exact straight middle part of anyone head.Prior to saturday the 13th We explained to her the reason why we weren't going to be able to do the same hairstyle or the [redacted] dollars hair style she pic as a replacement style .She understood.That's why she came in first place otherwise she would've turned the offer down and file for the complaint instead!Those 5 braids was what we were offering her as a replacement style.She agreed. She even came with her mom they both agreed before we proceeded with those five braids that initially cost $** per braids 5×15 which is $** plus hair which will round to $**.We ask her one more time after completing the braids if she was happy and satisfied with the current style we had just given her. Miss. [redacted].Said yes and walked out. I'm really surprised she filed a complaint about the service. We attempted by every mean to professionally handle this matter. It's unfortunate it as gotten this far.We feel like we should not have to pay for the difference that she's asking for. For the simple fact we do not refund as our policy state .We try to resolve the issue as fair as possible. We nearly spent four hours to do the first hairstyle and another 2 hours to do the second hairstyle. Which should be worth something.We do not do full replacement value of the price that was paid on a hairstyle because of the time and effort that goes into it the first time it is done.Thank you for your understanding.Sincerely, Manen B[redacted]

To whom it may concern, I rather use the case Number as reference . For the simple fact that this woman was never introduced nor did she had an appointment  before coming to Custom braid gallery .Case [redacted]  Asked for a touch up on her Senegalese twist on 1/12/18 . Keep in mind her...

whole head wasn't done by us in first place.Demanding for the touch up of her braids to be done in an hour or less. My staff welcomed her and nicely explained to her that it would probably take more time than expected. She agreed to pay the price of $** for the service to be rendered . Now all of this happen while I wasn't there it was reported to me. Once they started on her hair. Very soon the ladies realized that her Senegalese twist was twisted at the root. And her hair was to thin and weak for them to do it tight enough. so they was struggling with it. That's when I walked in .My ladies informed me of them having a hard time and needed my help, I jump in very quickly even though I had another customer waiting for me instead I took over case [redacted] .For to think that I didn't want to do her hair. That's unthinkable  . I did made a few remarks to my ladies in french to try harder next time because this will delayed my schedule customer who was on time and had to wait! . That's when I notice Case [redacted] had a camera phone facing her . She was using her phone as a mirror so she said.That's when I simply felt the need to tell to her. I wasn't abrupt . And I quote "are you recording " you don't have to look on your phone,I know what I am doing " thinking  that would have make her more comfortable to drop the" mirror and I added "I am professional "   She turned around with a mean look in her eye and said "that's what I want to do" with a stern voice. I asked her because It made me a bit uncomfortable as she held  her phone as mirror while I am trying to work on her hair .So  ask her " would you like a mirror instead? She said yes. Again I wasn't  abrupt or didn't want to assume  anyting. On the contrary I asked to be sure. She was ok with me doing her hair. Since she didn't looked too happy about my statements and questions. I left her alone. To do whatever she wanted to do in my place of business. At that point I felt that she misdundertood me and  more likely undermined the quality of my work. So we weren't going to go anywhere if I had said anything else .That was the end of my conversation with her.  Never once I felt treaten or argue with her until now as I am responding about the complaint to Revdex.com. A few minutes later. She was on her phone talking to someone and telling them all about it! while still sitting in the chair getting her hair done. As if I couldn't understand nor hear her. She explained it to them how she wanted them to perceive it! and wanted them to agreed with her and she sounded mad, rather fustred while exchanging word with that person. Almost as if they weren't on her side. And this come out! And I quote "This is not funny"  " I am paying my money and I can't look on my phone " She kept  talking back and forth with that person . I heard a lot of things  but chose to take it in . I stay very quiet at that point and didn't say a word through out the rest of my service to her. Even though she was talking about me in a front of me but not to me, while I was still braiding her hair. Once  I was done with her hair I took the cape off her . I just figure that her camera phone who she so trust , to communicate my work to her would've told her that she was done! After sitting for about 10 minutes on her phone she paid and left. As soon she left  the 2 other customers that getting serviced as well made an observation of how inconsiderate and rude she was. They said " that  lady got some issues " you  treated with silence "How me saying" I am a professional", or asking "I'm i  been recorded ?" or finally me been quiet. Make me rude ? Or aggressive toward an person who's been arrogant for no reason whatsoever. Now tell me who is rude let me guess? Her word and action should be justify because  she is paying me. Rigth?You don't have to accept me or like me but you going to respect me . I normally don't respond to people that don't respect others but expect to be respected or treated fairly. I will always hold my head up for what believe. This what I think: Just because you are spending your money or paying for a service.You don't get a pass to talk to folks any way ,any how or do whatever you want. Especially to a beautician. But in the case of [redacted] . I will make an exception for the sake of  Revdex.com. So You be the judge.As far as getting her money back.  We do not offer refund once the service as been  rendered. Especially when the complaint was about her own thoughts and her personal  fellings rather than the quality of the job.Thank you,Betty

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied as the business owner didnt offer any compenstation, but neosporin which I already have. Furthermore, her response insinuates that the puss was from tightness and that is clearly not the case. I was clearly burnt at the negligence of her stylist and that is what the puss came from. This is poor customer service and bad business. It is clear to me that she doesnt value her reputation, her business or her customer's well being. I have received permanent scaring, as shown in the picture attached. I will NEVER recommend anyone or do business her ever again!Regards,[redacted]

Dear Mr/Mrs,
We received a letter from your office (Revdex.com Bureau) regarding a...

complaint that was made against my braiding shop, Custom Braid Gallery following a service that was rendered  to [redacted] on May 8, 2015 for the amount of $ 140.[redacted] had a hairstyle called crochet braids done which required the hair to be dipped in hot water after installation, in order to achieve the curly finished look.  As Miss [redacted] mentioned in her statement about prepping the hair prior to installation, this is not necessarily the usual method of doing the hairstyle. The most used method is by putting the hair in hot water after it has been installed; this can be achieved by  putting the curl rods on the hair and dip them in hot water to maintain the curl pattern.  I did however tell Miss [redacted] that if the hair had been prepped in advance it would be in the goal of cutting down time.  We took as much precaution as necessary in doing Miss [redacted] hair including putting a towel around her neck (which is what we usually do) as well as a towel on the client’s forehead which we asked that she holds to prevent any burns. Following these instructions the hair was successfully dipped. When asked how she was doing afterwards she responded that the she had more discomfort on the back on her head which was not alarming, never did Miss [redacted] mention of any pain or burning sensation on her forehead. We styled the hair as it was in the picture and still there was no mention of discomfort or pain on the forehead. We also did not notice any redness on her forehead, and the client seemed very pleased with the hairstyle when was leaving the shop. 
So it was a surprise to me when I received a call from Miss [redacted] stating that she had puss coming out of her forehead which she associated to the hairstyle. Immediately, I apologized to her and asked how we can further assist her in the case the situation was persistent. She responded that she was ok, and that she understands that we are sorry for what happened.  She then proceeded to ask for half of the amount paid for the style ($70), I told her that we have a non-refund policy once the hair has been done and the client walks out satisfied with our work. I did however tell her that I would speak with the manager and we decided to purchase an ointment which would help soothe and relief the pain. When I told Miss [redacted] about the decision we came up with, she said she was at the pharmacy purchasing the same ointment and that she was “fine.” At that point we concluded that she was going to be ok and that it was not as bad as we', thought.  However, a few hours later Miss [redacted], accompanied by her older sister arrived at out shop demanding that we reimburse her half of the amount she paid, or even give her $50 in compensation. We asked if we could look at the burn and saw that it appeared to be puss that was unrelated to the burn. We told her that if she needed relief from any tightness from the hairstyle we would take out the braids immediately then reimburse her the entire amount paid to avoid further issues.
 In the end we believe we did the best we could in order to assist Miss [redacted] concerning this issue in order to avoid further conflicts, and ensure she was pleased.

Review: I received braiding services from Custom Braid Gallery on May 8th. My hair wasn't prep for crochet braids before my visit, as I made an appointment way before hand. Due to the hair not being prep, the stylist had to rod and curl my hair with boiling hot water. The boling hot water wasnt the issue, however, she didnt properly secure my scalp with the towel, so the cup with the bowling water burnt my forehead. I told the stylist it was hot, as she then advised me to keep still, don't move. As instucted, I didnt move, but my head was offcourse still hurting. The next morning I pulled the hair back away from my forehead, and saw burn blisters and fluid from my womb. I called the manager Betty and advised of this issue. At first she was very understanding and apologetic. She advised that she will speak with her manager, which is her husband to see what he can do. Needless to say, by the time I got up there, the only thing she was able to do, was offer neosporin to me and to add insult to injury, she advised that she would have to take my hair out in order to give me a refund.Desired Settlement: I would atleast like a partial refund. I should not have to take my hair out for a refund. I would have been fine if she even advised that she would grant me a discount or free style next visit. But due to poor customer service,and rude conversation I had while at the shop after this incident, I no longer want to deal with this business at all.

Business

Response:

Dear Mr/Mrs,We received a letter from your office (Revdex.com Bureau) regarding a complaint that was made against my braiding shop, Custom Braid Gallery following a service that was rendered to [redacted] on May 8, 2015 for the amount of $ 140.[redacted] had a hairstyle called crochet braids done which required the hair to be dipped in hot water after installation, in order to achieve the curly finished look. As Miss [redacted] mentioned in her statement about prepping the hair prior to installation, this is not necessarily the usual method of doing the hairstyle. The most used method is by putting the hair in hot water after it has been installed; this can be achieved by putting the curl rods on the hair and dip them in hot water to maintain the curl pattern. I did however tell Miss [redacted] that if the hair had been prepped in advance it would be in the goal of cutting down time. We took as much precaution as necessary in doing Miss [redacted] hair including putting a towel around her neck (which is what we usually do) as well as a towel on the client’s forehead which we asked that she holds to prevent any burns. Following these instructions the hair was successfully dipped. When asked how she was doing afterwards she responded that the she had more discomfort on the back on her head which was not alarming, never did Miss [redacted] mention of any pain or burning sensation on her forehead. We styled the hair as it was in the picture and still there was no mention of discomfort or pain on the forehead. We also did not notice any redness on her forehead, and the client seemed very pleased with the hairstyle when was leaving the shop. So it was a surprise to me when I received a call from Miss [redacted] stating that she had puss coming out of her forehead which she associated to the hairstyle. Immediately, I apologized to her and asked how we can further assist her in the case the situation was persistent. She responded that she was ok, and that she understands that we are sorry for what happened. She then proceeded to ask for half of the amount paid for the style ($70), I told her that we have a non-refund policy once the hair has been done and the client walks out satisfied with our work. I did however tell her that I would speak with the manager and we decided to purchase an ointment which would help soothe and relief the pain. When I told Miss [redacted] about the decision we came up with, she said she was at the pharmacy purchasing the same ointment and that she was “fine.” At that point we concluded that she was going to be ok and that it was not as bad as we', thought. However, a few hours later Miss [redacted], accompanied by her older sister arrived at out shop demanding that we reimburse her half of the amount she paid, or even give her $50 in compensation. We asked if we could look at the burn and saw that it appeared to be puss that was unrelated to the burn. We told her that if she needed relief from any tightness from the hairstyle we would take out the braids immediately then reimburse her the entire amount paid to avoid further issues. In the end we believe we did the best we could in order to assist Miss [redacted] concerning this issue in order to avoid further conflicts, and ensure she was pleased.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied as the business owner didnt offer any compenstation, but neosporin which I already have. Furthermore, her response insinuates that the puss was from tightness and that is clearly not the case. I was clearly burnt at the negligence of her stylist and that is what the puss came from. This is poor customer service and bad business. It is clear to me that she doesnt value her reputation, her business or her customer's well being. I have received permanent scaring, as shown in the picture attached. I will NEVER recommend anyone or do business her ever again!Regards,[redacted]