Custom Built Street Rides

The transmission had a complete rebuild, the vehicle had a computer failure, we do not cover computer failure as part of our warranty

Complaint: [redacted] I am rejecting this response because:It took them months to respond to this complaint? And then they didn't even respond to the basic issue Bottom line is that we had to pay Mercedes Benz over $3,to replace the transmission that this company was supposed to have replaced only a couple months prior According to Mercedes Benz, we never got a truly rebuilt transmission in the first place Sincerely, [redacted]

The vehicle was repaired correctly and full support has been given to the customer, after talking with all the staff members they have not heard from the customer about any problems following repairs

Complaint: ***
I am rejecting this response because: The vehicle was not properly
repaired. In fact the owner admitted that more repairs were needed and that I would have to purchase the parts. Additionally Transmission Repair Center has not reimbursed us for the car rental cost of $that they had promised to cover. Enterprise car rental tried on numerous occasions to charge the company's credit card for the rental cost and it was repeatedly deniedThey subsequently billed us for the rental.
Sincerely,
*** ***

None of the customers dates or time frames are correct, this customer tried to post negative reviews in hopes of getting some type of monetary gain

The transmission was rebuilt, the van had a computer problem that was diagnosed by the dealerWe do not cover computer problems and that in stated in our warranty

Complaint: ***
I am rejecting this response because: It is non-responsive to the original complaint There is only one date in the
complaint and it is correctNot sure why it took roughly six months to get this non-responsive answer but is further evidence of why this business has so many Revdex.com complaints and an F rating. In addition, filing a Revdex.com complaint has nothing to do with monetary gain, but rather communication to others of poor business performance. Sincerely,*** ***
Sincerely,
*** ***

The vehicle had multiple parts updates, all work was completed the vehicle has been driving great. Amy stated the vehicle is driving better than it ever has.

The transmission had a complete rebuild, the vehicle had a computer failure, we do not cover computer failure as part of our warranty.

Complaint: [redacted]
I am rejecting this response because:It took them 7 months to respond to this complaint?  And then they...

didn't even respond to the basic issue.  Bottom line is that we had to pay Mercedes Benz over $3,000 to replace the transmission that this company was supposed to have replaced only a couple months prior.  According to Mercedes Benz, we never got a truly rebuilt transmission in the first place.
Sincerely,
[redacted]