Ms*** has every right to be concerned with the situation as it is
She should know that, as the odometer stated at the time of purchase, the miles on the car were represented accurately and all paperwork that is
being done, will in the end reflect true and accurate mileage. At the time of the sale, it appeared that the discrepancy was with the CARFAX report. As a 3rd party organization they have no first-hand knowledge of the actual miles on any of the vehicles that they report on. It is not uncommon for someone in the process of reporting mileage on cars, dealerships, repair facilities, state agencies, body shops and others, to make a mistake. We found when we brought up the discrepancy to CARFAX that the inaccurate reporting of the mileage was done by the state Motor Vehicle office. It appears that it was a simple transposing of digits. The state required us to secure an affidavit from the previous owner. This was a more time consuming task than you might expect as the previous owner had no interest in correcting the record since they didn't feel it had any bearing on them. We were able to entice the previous owner to come in and do the paperwork after some effort. Then we had to wait for the party to show up
This process has taken much longer than we ever dreamed it would. As soon as we can say that all offices and agencies involved have finalized the task needed to get the car registered we will be in touch. In the meantime, as we have assured Ms *** all along, she will incur no additional penalty or expense due to the problem that we are working through.
Without meaning to suggest that it makes up for the problem and as a gesture of goodwill, we would like to pay, in addition to the penalty for late registration, the tag fee for
As this is still a work in progress we will be in contact with Ms *** shortly
We are sorry that the customer was less than satisfied with her experience. We contracted with a third party for repairs to the vehicle for small "parking lot" dents in the car that the customer believed were of our making. We agreed to make the repairs with the upmost of
good will in mind and provided a Honda Accord for her use while the repairs were being made Upon completion the customer found different flaws on another area of the car that she belived were caused by the body shop washing the car.At this point we are still willing to detail/wax the car but that will be the extent of the remedy available
We were working on an approval for the purchase and needed an exception from the bank for the deal to work. The exception was not approved. The customer had been in process of working with an outside bank and as of close of business on the day in question the bank was still not...
approving a deal structure that would work on the particular car. The customer stated before leaving that " if this car dosen't work out I can look at a different car." It is not our policy to hold used cars due to the implication of another person prepared to buy a car and being told that they can't have it.
We are sorry that you feel that your call was not returned promptly enough. We strive to keep everyone informed of the progress of the deal when it takes time to put it together and we hope that how ever you satisfy your transportation needs in this instance your decision serves you well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We have reached out to Mr. [redacted] to let him know that we never make unsolicited calls to a customer to inform them that service is due.
We searched the phone number that he received the call from on Google and it has multiple reports as being associated with scams and was reported as a...
company or individual trying to sell extended warranties. We are in no way associated with any such efforts. The phone number is shown to be a mobile phone from Moss Point Ms.Mr. [redacted] has my personal contact information and would appreciate the opportunity to give him more back round on what happened.
Ms*** has every right to be concerned with the situation as it is
She should know that, as the odometer stated at the time of purchase, the miles on the car were represented accurately and all paperwork that is
being done, will in the end reflect true and accurate mileage. At the time of the sale, it appeared that the discrepancy was with the CARFAX report. As a 3rd party organization they have no first-hand knowledge of the actual miles on any of the vehicles that they report on. It is not uncommon for someone in the process of reporting mileage on cars, dealerships, repair facilities, state agencies, body shops and others, to make a mistake. We found when we brought up the discrepancy to CARFAX that the inaccurate reporting of the mileage was done by the state Motor Vehicle office. It appears that it was a simple transposing of digits. The state required us to secure an affidavit from the previous owner. This was a more time consuming task than you might expect as the previous owner had no interest in correcting the record since they didn't feel it had any bearing on them. We were able to entice the previous owner to come in and do the paperwork after some effort. Then we had to wait for the party to show up
This process has taken much longer than we ever dreamed it would. As soon as we can say that all offices and agencies involved have finalized the task needed to get the car registered we will be in touch. In the meantime, as we have assured Ms *** all along, she will incur no additional penalty or expense due to the problem that we are working through.
Without meaning to suggest that it makes up for the problem and as a gesture of goodwill, we would like to pay, in addition to the penalty for late registration, the tag fee for
As this is still a work in progress we will be in contact with Ms *** shortly
We are sorry that the customer was less than satisfied with her experience. We contracted with a third party for repairs to the vehicle for small "parking lot" dents in the car that the customer believed were of our making. We agreed to make the repairs with the upmost of
good will in mind and provided a Honda Accord for her use while the repairs were being made Upon completion the customer found different flaws on another area of the car that she belived were caused by the body shop washing the car.At this point we are still willing to detail/wax the car but that will be the extent of the remedy available
We were working on an approval for the purchase and needed an exception from the bank for the deal to work. The exception was not approved. The customer had been in process of working with an outside bank and as of close of business on the day in question the bank was still not...
approving a deal structure that would work on the particular car. The customer stated before leaving that " if this car dosen't work out I can look at a different car." It is not our policy to hold used cars due to the implication of another person prepared to buy a car and being told that they can't have it.
We are sorry that you feel that your call was not returned promptly enough. We strive to keep everyone informed of the progress of the deal when it takes time to put it together and we hope that how ever you satisfy your transportation needs in this instance your decision serves you well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reached out to Mr. [redacted] to let him know that we never make unsolicited calls to a customer to inform them that service is due.
We searched the phone number that he received the call from on Google and it has multiple reports as being associated with scams and was reported as a...
company or individual trying to sell extended warranties. We are in no way associated with any such efforts. The phone number is shown to be a mobile phone from Moss Point Ms.Mr. [redacted] has my personal contact information and would appreciate the opportunity to give him more back round on what happened.