Custom Carpentry

we at extreem auto did an oil change on an chvy uplander we hade purchesed the oil filter from orilyes auto parts .we ordered it for a 3.5l uplander but to them ther was no 3.5l they checked and told us no engine on this van.but phone at orilyes told me he will send the filter for the
van .after miniutes we resieved the filter and it fitted on the van and tightend by hand tight .we put quarts of oil and started the van and had no leeks at all,costemer paid dollers and left.after 20mimnuites he called and stated that oil is leaking under the car and smoking.he hade cheked the oil and found that its almost out we told him to tow the van and bring it back to and verry clear told hime dont drive we will take care of it he sed ok,after about 20mi9nuites from that call we see his wife dring it and he is driving behind her in onother car she drove van in shop grounds and van just died out we wher sholked of what we had witnesed ,I asked her wy did you drive it instead of towing it who would do such a thing.she told me its your problem not owrs.I told her to open hood to check what hapend .engine whas frozen you just burnt your own engine driving it.her husbend had a grin on his fase and told me we dont no anything about cars its your problem.we argued a little of what had hapend .then itold theem il call the parts place and see what they say about ther filter and any thing that they can do .after a 20minuites going back and forth he told me I will call my boss and call you back .at that time we pushed van on hoist and lifted it up to see what exactly hapend .we found that the filter is about a quarter inch away from engine it tightens up but pops of a little and oil gushes out.after leaving the van with us I told her the filter is bad and I will try to help her any way I can .but you as a owner took it on your selfs to drive it instead of towing it .she told me from her own mouth I thougt I could make it but it didnte.after houres the boss and disrtrict maneger called me and told me that the filter whas ordered for a *** high landr not an uplander that is the comfusion .but we will not wharenty the engine sory.costemer came in after that and I gave her the bad news .I told her I will help you with getting you the engine for but you will have to pay the labr of 500.00.she declined to do that even it whase not our fault for burning the engine.she came and picked up van from shop with aq tow truck.I told her you should of tow the van the first time we all would not be in this mess .after days she had complained to beura of automotive repair .I told them the same thing they told me she is going to court and that whas it .they burnt the engine not us.thank tou

Ray and his team were wonderful! The level of craftsmanship and attention to detail was incredibleI was kept informed every step of the way, and Ray really went the extra mile to make sure my husband and I were happy

Is I am rejecting this response because: Extreme auto told us to bring the car back after they asked if it was still runningThe car died before I got to the shop, it is less than miles from my homeWe pushed it into the parking lotNyal was trying to get my insurance involved and the auto dealer I bought the car from to make claims to have them party for the engine replacementWhen I started asking for a receipt for services and who the owners of the business were, that's when he told me to take him to court and if they do find him liable he will make pay arrangements and it will take me years to get my moneyHe never kept in contact with me with the status of what wad going on with the carEvery conversation with this guy he had turned into a argumentHe has a very bad attitudeI still don't know who the real owner of the business isIt's continually changing owners namesHe told the BAR who investigated and found him liable, to sue him

I am rejecting this response because:Again the car died before I got to the shopWe pushed the car into the lotThis business has very poor practices, bad customer service, bad auto repair guys working there, and extremely bad attitudesHow you still in business after years is being meMaybe continually switching business owners is how this family continues to stay in business

againe she still trys to put the driving of the car back on us she did not push the car in she drove it right in the parking lot of shop when the engine made a noiose and died .we ddid not tell her to drive the van who in hiss wright mind would tell a costemer to drive the car after wnowing that oil is gushing out .as a 30 year auto tech experianc.I never seen it until this costemer did what I never seen.yes the buero of automotive envestigated the claime but did not find us responsable for the burning of engine just for instaling a wrong filter that did not come of the car but gushed out most of the oil costemer stoped and new not to drive it but did 3 miles as she stated if the engine had burnt from the first time oil came out how in world did she drive it to the shop .I had asked her about her insuranc to cover her loss or the dealer if she hade bought any kind of wharenty from them.not to be fraugilant but thats her wright to have it don by her insuranc company.we tryed to help her .but some peaple take that as a weeknes from us .she and her husbend did not listen to us to tow the van but whant us to replace the engine just because they made ther own choic to drive it.we as a licenced repair shop and 30 years of aoutomotive expernsed shop are not responsable for her loss.thank you verry much god bles.