Custom CLS LLC

Custom CLS LLC provides premium chemicals, lighting, and safety gear to its customer nationwideEvery order that is submitted by our sales representatives to our customers is called and verified before it is processed and shippedThe compliant in question regarding the 4-gallons of Lemon (cleaning solution) was ordered and verified by our warehouse Mgr with Jamie C [redacted] on 3/27/We do not ship out our product if it is not a verified orderThe invoice for this order is now days old, during collections we were told the product was partially usedWe do not ship samples and after days we can no longer generate a call tag to pick up the orderCustom CLS will never pick up partially used product as it is now unstable to do soAfter days there is a repacking fee and a restocking fee if the customer wants to return the orderCustom CLS has offered discounts on the invoice in question numerous times to maintain a good relationship with the customerThe account was held from being sent to collections in order to resolve the problemAfter refusing to pay or return the full/unused product back to us and hanging up on our representatives many times, we feel that our due diligence has been made regarding the account On 7/18/this account was sent to collectionsWe have hundreds of happy and compliant customers nationwideThe account in question has been marked NSA (Never ship to again).If you have any questions please contact us immediately by phone or E-mail as we would like this issue resolved.Regards,John LController & Warehouse Manager

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From: CUSTOM.CLSDate: Mon, Sep 11, at 2:PMSubject: Re: Invoice *** from CustomCLSTo: *** *** Custom CLS LLCElisnore PlaceChester, PA, 19013Daytime #: ***E-mail: customclsllc@***.comIn Reference to: Revdex.com Complaint ID: *** (***)Custom CLS LLC provides premium chemicals, lighting, and safety supplies to its customersEvery order that is submitted or placed by our sales representatives from our customers is called back and verified by a Manager before it is processed and shippedThe compliant in question regarding the 4-gallons of Lemon (cleaning solution) was ordered and then verified by our warehouse Mgr with Jamie C** on 3/27/We do not ship out our product if it is not a verified orderThe invoice for this order was over days old & during collections we were told the product was partially usedWe do not ship samples and after days we can no longer generate a call tag to pick up a orderCustom CLS will never pick up any partially used product as it becomes unstable to do soAfter days there is a repacking fee and a restocking fee if the customer wants to return the orderCustom CLS has offered discounts on the invoice in question numerous times to maintain a good relationship with the customerThe account was held from being sent to collections in order to resolve the problemAfter refusing to pay or return the full/unused product back to us and hanging up on our representatives many times, we feel that our due diligence has been made regarding the accountOn 7/18/this account was sent to collectionsWe have hundreds of happy and compliant customers nationwideThe account in question has been marked NSA (Never ship to again)If you have any questions please contact us immediately by phone or E-mail as we would like this issue resolved.Regards,John L*** Controller & Warehouse ManagerPSLet me also add: This complaint was submitted just a day or two after the collection agency contacted them for payment

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Custom CLS LLC provides premium chemicals, lighting, and safety gear to its customer nationwide. Every order that is submitted by our sales representatives to our customers is called and verified before it is processed and shipped. The compliant in question regarding the 4-gallons of Lemon 64...

(cleaning solution) was ordered and verified by our warehouse Mgr with Jamie C** on 3/27/17. We do not ship out our product if it is not a verified order. The invoice for this order is now 157 days old, during collections we were told the product was partially used. We do not ship samples and after 30 days we can no longer generate a call tag to pick up the order. Custom CLS will never pick up partially used product as it is now unstable to do so. After 45 days there is a repacking fee and a restocking fee if the customer wants to return the order. Custom CLS has offered discounts on the invoice in question numerous times to maintain a good relationship with the customer. The account was held from being sent to collections in order to resolve the problem. After refusing to pay or return the full/unused product back to us and hanging up on our representatives many times, we feel that our due diligence has been made regarding the account On 7/18/17 this account was sent to collections. We have hundreds of happy and compliant customers nationwide. The account in question has been marked NSA (Never ship to again).If you have any questions please contact us immediately by phone or E-mail as we would like this issue resolved.Regards,John LController & Warehouse Manager