I spoke with my sales person Nick and both Sales Managers as well as my Finance Manager on this. Nick said they this customer arranged for her insurance online. We have contacted her insurance carrier and they have told us that they tried to contact [redacted] 5 times to let her know that she needed...
a photo inspection to have her insurance in force. I can provide the details for those calls if needed. A photo inspection is required within 5 days of purchase of any pre owned car. That is standard procedure. It is our obligation under New York State law to provide an insurance card in order to register the vehicle. Even temporarily register a vehicle. We did this in this case. Coverage is something we have no control over. That is between the insurance carrier and their client. I can assure you that I have done business with many companies and iof her coverage was terminated due to the lack of a photo inspection she was notified via mail and she was called. Again......if need be I can contact the insurance carrier and get the details of when those messages were left and what and when anything was mailed to her. However......if she can show me in text form where my staff told her she did not need a photo inspection I will reconsider this. I have no problem helping customers but I want proof that it was said by my staff that she didn't need a photo inspection. She states in her complaint that this promise was made via test so show me the text and I will reconsider. Also.....she states that her calls were never returned by my management staff. I spoke to all; three managers in sales and two of them actually spoke to her regarding this and one had nothing to do with it. At no time were any messages left and not returned. In fact one manager said he spoke to her twice in one day. Her sales man did say he would try to help her through this and he did call her insurance company but the coverage was ultimately denied. I would be glad to try and help her get her car repaired at a reduced rate and or help in any way. But this is clearly not our responsibility unless she can prove otherwise.
I spoke with my sales person Nick and both Sales Managers as well as my Finance Manager on this. Nick said they this customer arranged for her insurance online. We have contacted her insurance carrier and they have told us that they tried to contact [redacted] 5 times to let her know that she needed...
a photo inspection to have her insurance in force. I can provide the details for those calls if needed. A photo inspection is required within 5 days of purchase of any pre owned car. That is standard procedure. It is our obligation under New York State law to provide an insurance card in order to register the vehicle. Even temporarily register a vehicle. We did this in this case. Coverage is something we have no control over. That is between the insurance carrier and their client. I can assure you that I have done business with many companies and iof her coverage was terminated due to the lack of a photo inspection she was notified via mail and she was called. Again......if need be I can contact the insurance carrier and get the details of when those messages were left and what and when anything was mailed to her. However......if she can show me in text form where my staff told her she did not need a photo inspection I will reconsider this. I have no problem helping customers but I want proof that it was said by my staff that she didn't need a photo inspection. She states in her complaint that this promise was made via test so show me the text and I will reconsider. Also.....she states that her calls were never returned by my management staff. I spoke to all; three managers in sales and two of them actually spoke to her regarding this and one had nothing to do with it. At no time were any messages left and not returned. In fact one manager said he spoke to her twice in one day. Her sales man did say he would try to help her through this and he did call her insurance company but the coverage was ultimately denied. I would be glad to try and help her get her car repaired at a reduced rate and or help in any way. But this is clearly not our responsibility unless she can prove otherwise.