Custom Comfort Plumbing, Heating & Cooling

Complaint: [redacted] I am not sure how to respond other than once again to state the factsIn the original complaint it was alleged we do not stand behind our workWe do and have the records in our office to prove of the trips to the home to make repairsWe have documentations including pictures, receipts, email communications with Mrs [redacted] , and text messagesWe have responded to every call made including the last callIt was unfortunate that the [redacted] 's chose to contact the general contractor instead of us directlyThis is a very inefficient means of requesting serviceAgain, the [redacted] 's do have our phone numbers as well as email addressesThe fittings that have been in question in the past have failed, not the installationWe always stopped by when we were scheduled because of the gated driveway and at times were still turned away because it was inconvenient either for Mr [redacted] or the baby's scheduleMr [redacted] also asserted they paid $100,for the plumbing on his initial complaintThe total paid was $46,for the plumbing including all change orders on the homeWe had no idea we were given the contract under protest from the [redacted] 'sThis was never brought to our attention even though we had direct contact with them through the construction phase, and yes the project was paid in fullI have attached copies of work done on the unit heaterWe have had no phone calls or complaints since then until once again alleged in this complaint about the unit heaterWe have acknowledged the failure of manufactured fittingsAs previously stated we are working with the manufacture Watts Corporation to try and understand the dynamic of this issue.We have simply asked the [redacted] 's to call us directly instead of dealing with 3rd partiesWe cannot however force them to do thisIf they had contacted us directly this last go around, the delay in response would not have been an issue.Please see some of the attached docsWe have more if neededOnce again we are still engaged in trying to understand and resolve this issueWe just need the courtesy of communication directly with us instead of coming to us through other channels.Cordially,Rick L***