Custom Connections

Abbott’s Precision CollisionFarabee DriveLafayette, In 47905Phone 765.448.3352Fax 765.448.3358We had spoken both with the customer [redacted] and [redacted] priorWe had released the vehicle on 8/15/16, the vehicle had no reports of damage until 10/30/When the vehicle left our possession the car was in perfect condition, very clean and all options on the car were functioning properlyTwo months after the vehicle had been released from our possession to the company who shipped the vehicle to ***, we got the call and estimate of “additional damage”.We have the alignment work order from 8/13/16, which verified that the car did indeed align properly, any mechanic knows a car cannot be aligned if measurements do not matchI had tried to understand the customer and the concern for this issue, but the fact the estimate from [redacted] Autos stated the car needed a Strut and LT control arm and another alignmentThis couldn’t be possible with the evidence I had in the file for her Toyota CamryIn any regard any suspension or alignment replaced on a vehicle should not have to be replaced within two months.With that being stated I did not sign or authorize any documentation that I would agree to pay for the additional cost for the repairsI had spoken with [redacted] and asked for evidence including pictures of the additional damage, invoices from the repairs they had done, and they told me they did not have anyJust like any other body shop or insurance company, I cannot pay for any repair without any evidence supporting damage done.The claim does not add up, in time line or in proof, we did the repairs [redacted] had assigned and has paid us to do, we did not find any further additional damageAs well the authorization for repairs should have not been made without any documentation or direction of pay.Miss ***,Best regards we do apologize for the trouble the whole situation has caused you at a troubled time