Custom Curb Appeal of WNY

Job for patio and steps, originally steps were a separate pour, when done customer stated steps were off 1/of an inch, I went back tore them out and re-poured, something bad with the concrete, so I contacted concrete company and it was agreed another pouring was to be doneTore out again, and
poured, but I had forgotten about our verbal agreement so I tore them out again and re-pouredThey came out rightI washed and sealed the patio and stairs, then the consumer called again that he was not happyI went out two or three times and explained the stamping process, and that there was nothing wrong with the jobI offered to re-seal again but that didn't make him happyThere is nothing wrong with his patio

Dear Revdex.com:The response from the business owner is not factually accurate and as such entirely unacceptable. He never returned to my home to review the job with myself and my wife, in fact he refused to answer to any requests for a meeting.He did offer to return and reseal the patio but once again he never followed through with that either. This guy has a terrible time telling the truth and all the facts I have laid out in my original complaint can be backed up with text messages between us and photos. Keith M[redacted]'s response on behalf of his own business is completely unacceptable and in no way addresses my complaint. I am left having to strip and reseal this patio at my own expense, with the hope it doesnt spall in the process and/or over the winter. And that doesnt even begin to address all the aesthetic issues with the work.
Regards,
[redacted]