[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: I advise you listen to the call again and indicate where I was rude to any of your representativesIt is obvious your business practice deception to get new customers, then lie to state people are rude, please send call tags for the return of your boxes as I have decided to go back to DIRECTVA trustworthy company Regards, [redacted]
Miss [redacted] Just as in any service provider when you do not pay your bill in a timely manner and your service is interrupted due to non-payment there are penalties involved Your bill was not just late, it had reached a point on at least occasions where the service was interrupted This would be the case with either Dish Network or DirecTVI am sorry that you feel otherwise With regards to disconnecting your service I noticed that your service currently has a past due balance of $and is in pending soft disconnect for non-paymentYou would need to bring that balance current before disconnecting the servicesAfter that is done, you can most certainly disconnect the services by contacting Dish directly to do so We are unable to facilitate that for you I have to advise you that by terminating services at this point will result in a early cancellation feeThis fee is a pro-rated amount at $per month left on your commitmentIf you were to cancel services today your early cancellation fee would be $420.00Alternatively you could bring your account current and ask politely (I stress this because it has been noted that you called in and were rude on the phone with customer service) if they will re-instate your new customer promotional credits By doing so it should resolve your billing frustrations.We understand the frustration of the entire situation and wish to help you in whatever way that we can If you call and bring your account current to a $balance we would be willing to reach out on your behalf and attempt to have your credits re-instated for you If that is something that you wish, by all means let us know If not and you still choose to move forward with closure of your account we will be sorry to see you go and the loss of your business
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:No resolution to this has been offered or agreed upon therefore there is nothing for me to accept...hence the rejec [redacted] response.I have ONE missed call and voice mail message from the business which was left for me on 8/I too have returned this callAt no point during my initial discussion with the sales rep did he identify that he was calling from Precision Satellite...he identified himself as calling from Direct TV He also sta [redacted] that AT&T recently purchased Dish and that all three companies were the same [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted] -***
Thank you for bringing this concern to our attention We value all of our customers and strive for the highest level of customer satisfaction To address your concern with regards to the merger of Dish Network and DirecTV We are an authorized provider for both Dish Network and DirecTV services as well as other Telco products (AT&T, Frontier, ViaSat, etc..)We will follow up with the sales representative and his manager in regards to being told the service providers had merged To be clear, they have not merged as a company They did however attempt to merge several years ago, however the FCC blocked the merger Thus they allow authorized retailers to sell and service both of their products under the same roof We are sorry to learn that she was still under any form of contract with her previous providerAs stated we will take care of that for her It is never our intention to have any customer feel like they were misled We as a company have several thousand happy customers We wish to resolve this matter in a amicable manner in any form to make Mrs [redacted] happy Someone from our office will reach out to Mrs*** to go over the details of this When we reach out to her, we will go over some options for her with regards to her service provider and to resolve her concerns
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: I advise you listen to the call again and indicate where I was rude to any of your representativesIt is obvious your business practice deception to get new customers, then lie to state people are rude, please send call tags for the return of your boxes as I have decided to go back to DIRECTVA trustworthy company Regards, [redacted]
Miss [redacted] Just as in any service provider when you do not pay your bill in a timely manner and your service is interrupted due to non-payment there are penalties involved Your bill was not just late, it had reached a point on at least occasions where the service was interrupted This would be the case with either Dish Network or DirecTVI am sorry that you feel otherwise With regards to disconnecting your service I noticed that your service currently has a past due balance of $and is in pending soft disconnect for non-paymentYou would need to bring that balance current before disconnecting the servicesAfter that is done, you can most certainly disconnect the services by contacting Dish directly to do so We are unable to facilitate that for you I have to advise you that by terminating services at this point will result in a early cancellation feeThis fee is a pro-rated amount at $per month left on your commitmentIf you were to cancel services today your early cancellation fee would be $420.00Alternatively you could bring your account current and ask politely (I stress this because it has been noted that you called in and were rude on the phone with customer service) if they will re-instate your new customer promotional credits By doing so it should resolve your billing frustrations.We understand the frustration of the entire situation and wish to help you in whatever way that we can If you call and bring your account current to a $balance we would be willing to reach out on your behalf and attempt to have your credits re-instated for you If that is something that you wish, by all means let us know If not and you still choose to move forward with closure of your account we will be sorry to see you go and the loss of your business
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:No resolution to this has been offered or agreed upon therefore there is nothing for me to accept...hence the rejec [redacted] response.I have ONE missed call and voice mail message from the business which was left for me on 8/I too have returned this callAt no point during my initial discussion with the sales rep did he identify that he was calling from Precision Satellite...he identified himself as calling from Direct TV He also sta [redacted] that AT&T recently purchased Dish and that all three companies were the same [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted] -***
Thank you for bringing this concern to our attention We value all of our customers and strive for the highest level of customer satisfaction To address your concern with regards to the merger of Dish Network and DirecTV We are an authorized provider for both Dish Network and DirecTV services as well as other Telco products (AT&T, Frontier, ViaSat, etc..)We will follow up with the sales representative and his manager in regards to being told the service providers had merged To be clear, they have not merged as a company They did however attempt to merge several years ago, however the FCC blocked the merger Thus they allow authorized retailers to sell and service both of their products under the same roof We are sorry to learn that she was still under any form of contract with her previous providerAs stated we will take care of that for her It is never our intention to have any customer feel like they were misled We as a company have several thousand happy customers We wish to resolve this matter in a amicable manner in any form to make Mrs [redacted] happy Someone from our office will reach out to Mrs*** to go over the details of this When we reach out to her, we will go over some options for her with regards to her service provider and to resolve her concerns