I was in a pinch and needed to move my Vespa scooter from storage to my homeAfter receiving a great recommendation for Custom Cycle Rescue Chicago, I gave them a call and left a message.Todd called me back within a few hours and we got to talking for about minutesHe talked me through towing my scooter to a service, the timeframe of the pickup, pricing and what I can expectIt was such a delightful and unexpected experience speaking to him because you no longer can find that type of personal and accommodating customer service from a businessHe kept me in the loop with updated text messages providing ETAs Lou was my designated pick up and delivery technicianHe was super great and super accommodatingHe too provided calls and text messages with ETD and ETA and was on point From the moment I spoke to Todd at Custom Cycle Rescue Chicago, he provided great service and etiquette which provided me some peace of mind
I was in a pinch and needed to move my Vespa scooter from storage to my homeAfter receiving a great recommendation for Custom Cycle Rescue Chicago, I gave them a call and left a message.Todd called me back within a few hours and we got to talking for about minutesHe talked me through towing my scooter to a service, the timeframe of the pickup, pricing and what I can expectIt was such a delightful and unexpected experience speaking to him because you no longer can find that type of personal and accommodating customer service from a businessHe kept me in the loop with updated text messages providing ETAs
Lou was my designated pick up and delivery technicianHe was super great and super accommodatingHe too provided calls and text messages with ETD and ETA and was on point
From the moment I spoke to Todd at Custom Cycle Rescue Chicago, he provided great service and etiquette which provided me some peace of mind
On May 18, I finished work with intentions to ride motorcycle on the LSD south bound to get homeHowever it didn't startCall for roadside assistanceThey initially said an hour and thirty minutes Believe it or not Todd showed up within 20-minutesVery professional, w/ handling of the bike and transportation of sameTodd's professionalism took my mind off the issue of my bike"Keep up the AWESOME work"
Todd with CCRC couldn't have been more professional and kindImmediately upon arrival, he gave me a sense of security that, as long as he had my motorcycle, everything would be okayHe also respectfully provided me with several different resources available to motorcyclist, which was fantastic because I'm a new riderHe cares more about the rider's overall experience (not just the service he provides), and less about what he is going to profit on from a requestAlso, he was very responsiveHe gratefully squeezed my last minute request in-between his very busy scheduleNot once did he give me the feeling that I was being an inconvenience to himHe was a lifesaver with a winter storm warning on the horizon (A snow storm was forecasted to start that evening and continue into the next day, accumulating a total of 7-inches of snowIt started snowing just hours after he picked up my bike)Thank you for your service to our country *** *** No one ever wants to be in a situation where they have to call a service like yours; however, I would be more than happy to contact you for a rescue, if this situation ever presents itself againCCRC is a 5+ star businessSide note: I shop around and do research before paying for any product or serviceI contacted *** *** *** (left a detailed voicemail) for a quote comparison, and never heard back---------- Other information ----------
Reason for contacting CCRC: Dead battery; tow to Chicago Harley in Glenview, IL, for service and winter storage
Motorcycle make/model: Harley-Davidson Sportster XL883C
I called for a scheduled tow and they were able to get to me in my time frameTod was a great guy and did everything he could to accommodate my situationI would immediately recommend this company to anyone!
I would definitely use CCRC againTodd was very flexible about arranging a pick up time and kept me informed about his arrivalService was nothing but professionalI would recommend them to anyone needing a bike tow
Todd with CCRC couldn't have been more professional and kindImmediately upon arrival, he gave me a sense of security that, as long as he had my motorcycle, everything would be okayHe also respectfully provided me with several different resources available to motorcyclist, which was fantastic because I'm a new riderHe cares more about the rider's overall experience (not just the service he provides), and less about what he is going to profit on from a requestAlso, he was very responsiveHe gratefully squeezed my last minute request in-between his very busy scheduleNot once did he give me the feeling that I was being an inconvenience to himHe was a lifesaver with a winter storm warning on the horizon (A snow storm was forecasted to start that evening and continue into the next day, accumulating a total of 7-inches of snowIt started snowing just hours after he picked up my bike)Thank you for your service to our country *** *** No one ever wants to be in a situation where they have to call a service like yours; however, I would be more than happy to contact you for a rescue, if this situation ever presents itself againCCRC is a 5+ star businessSide note: I shop around and do research before paying for any product or serviceI contacted *** *** *** (left a detailed voicemail) for a quote comparison, and never heard back---------- Other information ----------
Reason for contacting CCRC: Dead battery; tow to Chicago Harley in Glenview, IL, for service and winter storage
Motorcycle make/model: Harley-Davidson Sportster XL883C
Todd is professional and funny tooThe fact that he's a fellow veteran makes my choice to use his services that much betterThanks for your service and I appreciate what you do
On May 18, I finished work with intentions to ride motorcycle on the LSD south bound to get homeHowever it didn't startCall for roadside assistanceThey initially said an hour and thirty minutes Believe it or not Todd showed up within 20-minutesVery professional, w/ handling of the bike and transportation of sameTodd's professionalism took my mind off the issue of my bike"Keep up the AWESOME work"
I called for a scheduled tow and they were able to get to me in my time frameTod was a great guy and did everything he could to accommodate my situationI would immediately recommend this company to anyone!
Todd is professional and funny tooThe fact that he's a fellow veteran makes my choice to use his services that much betterThanks for your service and I appreciate what you do
Excellent serviceVery reasonable pricingGreat adviceMy call was returned right away and the tow got to me quicklyAdditionally, Todd gave me the numbers of a few shops to check out before deciding who I wanted to have work on my bike and he talked to the mechanic about the problem after getting my bike into the shop after hoursHe also walked me through my insurance policy's roadside assistance so that I could get reimbursed for the towing costAdded peace of mind knowing he is fully licensed and insured
I was in a pinch and needed to move my Vespa scooter from storage to my homeAfter receiving a great recommendation for Custom Cycle Rescue Chicago, I gave them a call and left a message.Todd called me back within a few hours and we got to talking for about minutesHe talked me through towing my scooter to a service, the timeframe of the pickup, pricing and what I can expectIt was such a delightful and unexpected experience speaking to him because you no longer can find that type of personal and accommodating customer service from a businessHe kept me in the loop with updated text messages providing ETAs
Lou was my designated pick up and delivery technicianHe was super great and super accommodatingHe too provided calls and text messages with ETD and ETA and was on point
From the moment I spoke to Todd at Custom Cycle Rescue Chicago, he provided great service and etiquette which provided me some peace of mind
Excellent serviceVery reasonable pricingGreat adviceMy call was returned right away and the tow got to me quicklyAdditionally, Todd gave me the numbers of a few shops to check out before deciding who I wanted to have work on my bike and he talked to the mechanic about the problem after getting my bike into the shop after hoursHe also walked me through my insurance policy's roadside assistance so that I could get reimbursed for the towing costAdded peace of mind knowing he is fully licensed and insured
Todd with CCRC couldn't have been more professional and kindImmediately upon arrival, he gave me a sense of security that, as long as he had my motorcycle, everything would be okayHe also respectfully provided me with several different resources available to motorcyclist, which was fantastic because I'm a new riderHe cares more about the rider's overall experience (not just the service he provides), and less about what he is going to profit on from a requestAlso, he was very responsiveHe gratefully squeezed my last minute request in-between his very busy scheduleNot once did he give me the feeling that I was being an inconvenience to himHe was a lifesaver with a winter storm warning on the horizon (A snow storm was forecasted to start that evening and continue into the next day, accumulating a total of 7-inches of snowIt started snowing just hours after he picked up my bike)Thank you for your service to our country *** *** No one ever wants to be in a situation where they have to call a service like yours; however, I would be more than happy to contact you for a rescue, if this situation ever presents itself againCCRC is a 5+ star businessSide note: I shop around and do research before paying for any product or serviceI contacted *** *** *** (left a detailed voicemail) for a quote comparison, and never heard back---------- Other information ----------
Reason for contacting CCRC: Dead battery; tow to Chicago Harley in Glenview, IL, for service and winter storage
Motorcycle make/model: Harley-Davidson Sportster XL883C
Todd was very helpful. He quickly got my scooter hooked up and ready to tow. Todd also offered advice about insurance and roadside assistance options. He was upfront about the cost of the tow and kept me updated about his anticipated arrival time. I immediately saved Todd's number into my phone and will definitely use Custom Cycle Rescue Chicago again...shall the need arise. I have already recommended them to a friend. Thank you, Todd!
I was in a pinch and needed to move my Vespa scooter from storage to my homeAfter receiving a great recommendation for Custom Cycle Rescue Chicago, I gave them a call and left a message.Todd called me back within a few hours and we got to talking for about minutesHe talked me through towing my scooter to a service, the timeframe of the pickup, pricing and what I can expectIt was such a delightful and unexpected experience speaking to him because you no longer can find that type of personal and accommodating customer service from a businessHe kept me in the loop with updated text messages providing ETAs Lou was my designated pick up and delivery technicianHe was super great and super accommodatingHe too provided calls and text messages with ETD and ETA and was on point From the moment I spoke to Todd at Custom Cycle Rescue Chicago, he provided great service and etiquette which provided me some peace of mind
I was in a pinch and needed to move my Vespa scooter from storage to my homeAfter receiving a great recommendation for Custom Cycle Rescue Chicago, I gave them a call and left a message.Todd called me back within a few hours and we got to talking for about minutesHe talked me through towing my scooter to a service, the timeframe of the pickup, pricing and what I can expectIt was such a delightful and unexpected experience speaking to him because you no longer can find that type of personal and accommodating customer service from a businessHe kept me in the loop with updated text messages providing ETAs
Lou was my designated pick up and delivery technicianHe was super great and super accommodatingHe too provided calls and text messages with ETD and ETA and was on point
From the moment I spoke to Todd at Custom Cycle Rescue Chicago, he provided great service and etiquette which provided me some peace of mind
On May 18, I finished work with intentions to ride motorcycle on the LSD south bound to get homeHowever it didn't startCall for roadside assistanceThey initially said an hour and thirty minutes Believe it or not Todd showed up within 20-minutesVery professional, w/ handling of the bike and transportation of sameTodd's professionalism took my mind off the issue of my bike"Keep up the AWESOME work"
Todd with CCRC couldn't have been more professional and kindImmediately upon arrival, he gave me a sense of security that, as long as he had my motorcycle, everything would be okayHe also respectfully provided me with several different resources available to motorcyclist, which was fantastic because I'm a new riderHe cares more about the rider's overall experience (not just the service he provides), and less about what he is going to profit on from a requestAlso, he was very responsiveHe gratefully squeezed my last minute request in-between his very busy scheduleNot once did he give me the feeling that I was being an inconvenience to himHe was a lifesaver with a winter storm warning on the horizon (A snow storm was forecasted to start that evening and continue into the next day, accumulating a total of 7-inches of snowIt started snowing just hours after he picked up my bike)Thank you for your service to our country *** *** No one ever wants to be in a situation where they have to call a service like yours; however, I would be more than happy to contact you for a rescue, if this situation ever presents itself againCCRC is a 5+ star businessSide note: I shop around and do research before paying for any product or serviceI contacted *** *** *** (left a detailed voicemail) for a quote comparison, and never heard back---------- Other information ----------
Reason for contacting CCRC: Dead battery; tow to Chicago Harley in Glenview, IL, for service and winter storage
Motorcycle make/model: Harley-Davidson Sportster XL883C
I called for a scheduled tow and they were able to get to me in my time frameTod was a great guy and did everything he could to accommodate my situationI would immediately recommend this company to anyone!
I would definitely use CCRC againTodd was very flexible about arranging a pick up time and kept me informed about his arrivalService was nothing but professionalI would recommend them to anyone needing a bike tow
Todd with CCRC couldn't have been more professional and kindImmediately upon arrival, he gave me a sense of security that, as long as he had my motorcycle, everything would be okayHe also respectfully provided me with several different resources available to motorcyclist, which was fantastic because I'm a new riderHe cares more about the rider's overall experience (not just the service he provides), and less about what he is going to profit on from a requestAlso, he was very responsiveHe gratefully squeezed my last minute request in-between his very busy scheduleNot once did he give me the feeling that I was being an inconvenience to himHe was a lifesaver with a winter storm warning on the horizon (A snow storm was forecasted to start that evening and continue into the next day, accumulating a total of 7-inches of snowIt started snowing just hours after he picked up my bike)Thank you for your service to our country *** *** No one ever wants to be in a situation where they have to call a service like yours; however, I would be more than happy to contact you for a rescue, if this situation ever presents itself againCCRC is a 5+ star businessSide note: I shop around and do research before paying for any product or serviceI contacted *** *** *** (left a detailed voicemail) for a quote comparison, and never heard back---------- Other information ----------
Reason for contacting CCRC: Dead battery; tow to Chicago Harley in Glenview, IL, for service and winter storage
Motorcycle make/model: Harley-Davidson Sportster XL883C
Todd is professional and funny tooThe fact that he's a fellow veteran makes my choice to use his services that much betterThanks for your service and I appreciate what you do
On May 18, I finished work with intentions to ride motorcycle on the LSD south bound to get homeHowever it didn't startCall for roadside assistanceThey initially said an hour and thirty minutes Believe it or not Todd showed up within 20-minutesVery professional, w/ handling of the bike and transportation of sameTodd's professionalism took my mind off the issue of my bike"Keep up the AWESOME work"
Good experience , the truck arrived quickly , the driver was friendly & professional Turned a BAD day into just slightly crappy
I called for a scheduled tow and they were able to get to me in my time frameTod was a great guy and did everything he could to accommodate my situationI would immediately recommend this company to anyone!
Todd is professional and funny tooThe fact that he's a fellow veteran makes my choice to use his services that much betterThanks for your service and I appreciate what you do
Good experience , the truck arrived quickly , the driver was friendly & professional Turned a BAD day into just slightly crappy
Excellent serviceVery reasonable pricingGreat adviceMy call was returned right away and the tow got to me quicklyAdditionally, Todd gave me the numbers of a few shops to check out before deciding who I wanted to have work on my bike and he talked to the mechanic about the problem after getting my bike into the shop after hoursHe also walked me through my insurance policy's roadside assistance so that I could get reimbursed for the towing costAdded peace of mind knowing he is fully licensed and insured
I was in a pinch and needed to move my Vespa scooter from storage to my homeAfter receiving a great recommendation for Custom Cycle Rescue Chicago, I gave them a call and left a message.Todd called me back within a few hours and we got to talking for about minutesHe talked me through towing my scooter to a service, the timeframe of the pickup, pricing and what I can expectIt was such a delightful and unexpected experience speaking to him because you no longer can find that type of personal and accommodating customer service from a businessHe kept me in the loop with updated text messages providing ETAs
Lou was my designated pick up and delivery technicianHe was super great and super accommodatingHe too provided calls and text messages with ETD and ETA and was on point
From the moment I spoke to Todd at Custom Cycle Rescue Chicago, he provided great service and etiquette which provided me some peace of mind
Todd towed me from downtown Chicago to the south suburbsCool guy and made good convoWould recommend to a friend
Todd towed me from downtown Chicago to the south suburbsCool guy and made good convoWould recommend to a friend
Excellent serviceVery reasonable pricingGreat adviceMy call was returned right away and the tow got to me quicklyAdditionally, Todd gave me the numbers of a few shops to check out before deciding who I wanted to have work on my bike and he talked to the mechanic about the problem after getting my bike into the shop after hoursHe also walked me through my insurance policy's roadside assistance so that I could get reimbursed for the towing costAdded peace of mind knowing he is fully licensed and insured
Todd with CCRC couldn't have been more professional and kindImmediately upon arrival, he gave me a sense of security that, as long as he had my motorcycle, everything would be okayHe also respectfully provided me with several different resources available to motorcyclist, which was fantastic because I'm a new riderHe cares more about the rider's overall experience (not just the service he provides), and less about what he is going to profit on from a requestAlso, he was very responsiveHe gratefully squeezed my last minute request in-between his very busy scheduleNot once did he give me the feeling that I was being an inconvenience to himHe was a lifesaver with a winter storm warning on the horizon (A snow storm was forecasted to start that evening and continue into the next day, accumulating a total of 7-inches of snowIt started snowing just hours after he picked up my bike)Thank you for your service to our country *** *** No one ever wants to be in a situation where they have to call a service like yours; however, I would be more than happy to contact you for a rescue, if this situation ever presents itself againCCRC is a 5+ star businessSide note: I shop around and do research before paying for any product or serviceI contacted *** *** *** (left a detailed voicemail) for a quote comparison, and never heard back---------- Other information ----------
Reason for contacting CCRC: Dead battery; tow to Chicago Harley in Glenview, IL, for service and winter storage
Motorcycle make/model: Harley-Davidson Sportster XL883C
Todd was very helpful. He quickly got my scooter hooked up and ready to tow. Todd also offered advice about insurance and roadside assistance options. He was upfront about the cost of the tow and kept me updated about his anticipated arrival time. I immediately saved Todd's number into my phone and will definitely use Custom Cycle Rescue Chicago again...shall the need arise. I have already recommended them to a friend. Thank you, Todd!