Custom Deck Solutions

[redacted] explained to me that the customer did make a down payment but that work was also completedDue to closing the company he will be sending a final invoice detailing also that work was completed and no further amounts will be due or refunded

I spoke with [redacted] regarding this situationDue to labor problems the company has been closedHe did mention that upon final walkthrough these items were not noted but weeks afterwards were brought to his attentionIt may be that the labor indicated they would come back but that was not shared with [redacted] prior to the walkthrough and final payment was made and signed off on by the homeownerWhen items were brought to his attention after final closeout he said he did agree to come and work on these additional items but with labor problems that ultimately led to closing the company there is now no means to do anything

The plans were completed for this job after receiving a depositDue to the company not being able to move forward the construction drawings and a refund of remaining amounts will be issued to the customerThis will happen sometime next week

10/10/2017: Mediator emailed business and explained processAsked what dollar amount they were proposing to resolve and how did they arrive at that amount?10/12/2017: Mediator called business at [redacted] and reached a message that number is temporarily disconnected.10/12/2017: Mediator called ***'s cell phone, [redacted] , and left voice mail requesting he or [redacted] give me a call back.10/16/2017: Mediator called ***'s cell phone, [redacted] , and left voice mail requesting he or [redacted] give me a call back

I am in receipt of the complaint filed against our companyI have reviewed this contract and circumstances with the person responsible for the entire relationship with the customerCustomer was told that the job was about working days from permit (excluding weather and other delays out of
our control)Material was delivered to job and demolition was started timely but stopped due to labor problemsWe communicated this to the customerUnfortunately this was not satisfactory and demands were being made that we were not able to meetWhen our labor situation was better resolved we again started working on the job again on June 8th to finish up the demolition and begin working on construction of the deckBased on the delays we had reached an agreement with the customer that we would be complete by July 4thOn June 8th it was demanded we meet at 4pm which we arrived at 3:30pm to meet but customer was not home and did not show upOn June 8th another contractor showed up who stated they were bidding to do our contracted jobGiven this and the dissatisfaction by the customer we offered her the option of us moving forward and completing by 7/as agreed or terminating the agreementShe accepted the termination of the agreementShe also decided she did not want the material that was delivered and we picked up and returned that material to our supplier on June 14thCustomer demanded immediate return of all monies paidWe agreed to return unused portion of depositWe paid for all materials, demolition and haul off labor and materials, planning/design work, permits and time managing what we did manageWe will receive our credit from our supplier in Mid-July at which time we can final calculate and deliver the unused portion of the deposit made by the customerAs we have explained to the customer we are truly sorry for the circumstances but they were out of our control and resulted in a week delay we could not forseeShe chose to not accept the facts of our situation and we gave her the option of terminating which is what she wantedShe will receive back her deposit less costs we incurred

10/09/2017: Mediator emailed consumer requesting update.10/09/2017: Thank you for following upNo changes have been madeI have not received any refund nor have any calls been returned from *** ***I paid more than $Materials were not used and credit for returned materials was given to Custom Deck Solutions from *** *** when *** *** returned unused materials10/11/2017: The only work they performed/completed was demolition and partial digging of holesHoles were not completely at required depth, per *** *** No materials used on my deck as mentioned, *** & crew returned all materials to *** ***. I had asked several times for a breakdown of hours (I tracked most of this) & itemizationThis was never provided. I have been without a deck all summer since money was tied up with Custom Deck SolutionsAnd the damage on my newly sealed driveway ($278) which *** agreed he would coverI had provided him with the name of the company , RAM. I feel a minimum of $10,leaving over $6,for demo

Complaint: ***
I am rejecting this response because:
First the comment about refund, per supplier, refund was given to Custom Deck SolutionsThe deposit was over $15,and no materials are at my house or used.Second, the demand to meet was after I found holes dug & ** *** *** was not contacted prior to digging which is against the law. That was the final straw and I sent CDS a text stating we need to meet that day AFTER pm because I had a dentist appointment. Was advised via text, this was not possible because CDS had a prior appointment. No message OR call after test until 4:pm stating he was there at 3:and had to leave. I was on my way home from dentist & there was NO OTHER COMMUNICATION stating he (CDS) was coming to house and why 3:I have no idea. Numerous times I have been told something was going to happen and it did not. As recent as Thurs, 6/23, I received email stating CDS was out of the office until Monday, 6/& I would have answers then. On 6/at 3:pm I once again sent CDS a email requesting status. I did not hear anything on 6/but on 6/27, after I sent ANOTHER email, & also sent voice message which was NOT RETURNED, advised via email at 1:pm that the credit for materials was not returned yet. Material do not equal over $15,000, crew of two does not represent a true commitment to getting job done. Advised by the only crew member I saw on 6/that he was told only to dig holes & then leave. Also advised, they had been working on a big project in the Ozarks & is why my job was delayed (since beginning of May)!!!! My driveway was torn up after a recent resurfacing due to the company used for dumpster. I was advised this was noticed & would be taken care of personally by *** at CDS (I'm certain this will not happen either). Promises that are not kept, calls are not returned and in general, a big lack of communication. So much more but I would like my $$ returned, all of it at this point, due to the stress and lack of communication, torn up driveway, lawn from where the concrete laid for weeks without being touched and so much more.
Sincerely,
*** ***

[redacted] explained to me that the customer did make a down payment but that work was also completed. Due to closing the company he will be sending a final invoice detailing also that work was completed and no further amounts will be due or refunded.

I spoke with [redacted] regarding this situation. Due to labor problems the company has been closed. He did mention that upon final walkthrough these items were not noted but 3 weeks afterwards were brought to his attention. It may be that the labor indicated they would come back but that was not shared...

with [redacted] prior to the walkthrough and final payment was made and signed off on by the homeowner. When items were brought to his attention after final closeout he said he did agree to come and work on these additional items but with labor problems that ultimately led to closing the company there is now no means to do anything.

The plans were completed for this job after receiving a deposit. Due to the company not being able to move forward the construction drawings and a refund of remaining amounts will be issued to the customer. This will happen sometime next week.

10/10/2017: Mediator emailed business and explained process. Asked what dollar amount they were proposing to resolve and how did they arrive at that amount?10/12/2017: Mediator called business at [redacted] and reached a message that number is temporarily disconnected.10/12/2017: Mediator called [redacted]'s cell phone, [redacted], and left voice mail requesting he or [redacted] give me a call back.10/16/2017: Mediator called [redacted]'s cell phone, [redacted], and left voice mail requesting he or [redacted] give me a call back.