Custom Design

Good morning. My name is Tim R[redacted] and I am responding for MarineMax for the claimed against us ID of [redacted]. My customer has wrongly filed a claim with the Revdex.com, as your letter explains there at two sides to every story. My customer purchased a slip for his 41’ boat in our Brick Marina Located at...

[redacted] on March, 19 2016 and paid $8118 in full on his credit card. On the night of May 30th 2016 at 2:32 am my customer’s son (who sleeps on the boat) proceeded with two other individuals to board a MarineMax owned personal boat and take possession and joy ride the boat until caught by fellow dock mates. We have all of this on video showing the customer’s son boarding the vessel. The son was intoxicated and on top of that he stole a boat that was in our facility for repair work causing even more damage to the vessel. The morning after, I reviewed the footage and all testimonies from fellow dock members and confirmed this was who wrongly stole our property. I spoke with my customer that morning and showed him what his son had committed. On top of stealing a boat that was down for service causing a total of $2,800 in damages to the boat he put a lot of people at risk being intoxicated will operating vessel. I also have witnesses say he was impersonating me as the Marina manager to avoid confrontation. My customer and I discussed that I would not press charges to his son to avoid ruining his career and he would pack his boat and belongings up and leave. My customer even offered to pay for the damages to our MarineMax vessel. On August 4th we received a credit card dispute  from my customers credit card company disputing charges. We set a rebuttal with contract and all evidence and were awarded the money back. This was a shock because I made it very clear to my customer there would be no refund and with all the risk taken, liability, and damages caused, this was an acceptable term for him. Customer has disputed charges again and was given all but $867 back to has account. At this point this is in my legal teams hands and we will pursue the customer for damages caused to vessel and with proper authorities to his son. According to section 6. Of our contract if the owner does not comply with dockside procedures listed in the agreement, MarineMax has the right to terminate any contract without cause. Please let me know you have received this email Tim R[redacted]MarineMax BrickTo see our brands, visit www.marinemax.comPhone: [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is as far from the truth as you can get.
Regards,
[redacted]

Review: I found Custom Design by Chris Gilmore from Renovation Experts on 12/30/2013. I had a huge Flood Loss in my house on 12/07/2013 and needed a lot of help with getting my house back in order. She came to my house and brought the carpet sample that I wanted to order and baseboards. I wrote her a check for $5058 for the carpet on 01/02/2014. She stated that I would have my carpet in 14 days. After she cashed my check a week later I received a phone call from her saying that she couldn't order my carpet and was trying to sell me a cheaper carpet for the same price. I told her that I wanted my refund back, she agreed. As of 02/04/2014, almost a month later and lies from her on how the refund check is in the mail, no payment has been received. Her other contractor called me about the baseboards and advised me that not only has she not paid him as well but she's been doing business this way since November, owing clients money. It's coming down to me putting a Judgement against her.Desired Settlement: My money back of $5058. I have enclosed a copy of the check, order form and website page.