Custom Electric Co

My application was denied on 6/23/after they accepted a deposit for the apartmentIt has been nearly two months and I have not received the refund I have contacted their office numerous times and they keep telling me the refund is still in process I am expecting $backThe company has stated that the refund was processed on their end and they are waiting on their home office, in ***, who is responsible for cutting the check and getting that sent out*** states that they cannot provide tracking during this stage and are just waiting for it to arrive in their office to get that to me I never hear from them I always have to contact them for an update and when I call they rarely answer or return voicemail