Custom Fence & Supply

Custom Fence & Supply was hired to install fencing along the left sideline, backline and front wings of said property Custom Fence & Supply first provided a quote to do the work and followed up with getting a signed contract from the homeowner for the work to be done As part of the contract one of the first questions we ask the homeowner to answer and initial is: “Do you want the rails to face the inside or outside of your yard? Circle INSIDE OUTSIDE “ The homeowner circled INSIDE and initialedThe second question on contract asks: “Do you want your fence on the property line or just inside property line? Circle ON INSIDE “ The homeowner circled ON and initialedCustom Fence & Supply installed the fence as stated in the contract, the fence is ON property line and the rails face INSIDE The tree & the electrical box mentioned by the homeowner have been present in the yard before the contract with signed and visible to the homeowner The fence was able to be installed past the tree but however when reaching the electrical box the only way for the fence to be complete was to put that portion of the rails on the other side for approximately to feet It is not standard practice for our installers to contact each homeowner In this situation our installers were able to complete the fence by the electrical box by putting the rails on the other side knowing that moving the electrical box was the more expensive and time consuming option We have offered to the homeowner at no charge moving the rails & wire to the inside to match the existing fence if they have the electrical box moved in order for the rails to fit As it stands, the electrical box will not allow the rails to fit We have also offered a second option We can provide the homeowner a quote to move the existing rails and wire on the fence so the entire left sideline fence has rails facing OUTISDE We will offer a discounted quote as we are very aware that this is an unfortunate situation as the homeowner did not expect the electrical box to be a problemPlease let Custom Fence & Supply know if the Revdex.com needs to see a copy of the contractSincerely Shelly I B [redacted] Custom Fence & Supply, IncAR Manager & Office Manager [redacted]