Custom Financial Services Reviews (%countItem)
I have been trying to cancel my renters insurance for over a year. The first few months I tried calling, they claimed they couldn't get into my account. Each call was a different person saying they couldn't find any record of a renters account, but it was being withdrawn from my account monthly. After a few months of calling they started saying they got it taken care of and it was canceled. But the start of the month would roll around and I'd get charged again. I'd call every month, they'd say its finally canceled, then I'd get charged. I called a few days ago to say I was being charged and they emailed me a changed of address form instead of a cancellation form.
This customer was an existing client of James Niels Insurance, which was sold to Custom Financial Insurance in December 2017; ***’s file was inherited with the purchase of the agency. Our first interaction was on 2/28/2018, she called in to change the location covered on her renter’s policy – but we were unable to locate a policy in Progressive’s system, so she was referred to Progressive directly to resolve the matter.