Custom Fundraising Solutions, LLC

From Mark I [redacted] of NC location On April 25, 2015, [redacted] made a $layaway payment for a $mattress in North Carolina on a day layaway planAt the time, Mr [redacted] said they were moving to Kentucky and would contact us with their new addressIn 2015, the mattress manufacturer ( [redacted] ) had a white glove delivery service available for delivery to any address in the United StatesStarting in January 2016, [redacted] eliminated their white glove service in Lexington which was our original service we planned to use in for this delivery.On October 10, 2016, Mr [redacted] had a home and contacted us to continue making paymentsPayments were made on October 10th, November 14th, November 27th and December 12th all in The order was sent in the mail to our Kentucky location on December 12, 2016, after their business was closed for the year in parallel with their school schedulesOur Kentucky location was helping North Carolina since [redacted] Corporation stopped doing home deliveries in Unfortunately, The delivery service in Kentucky did not have any trucks travelling from the CFS Kentucky location to LexingtonThe delivery service delayed the delivery over concern for the cost of hauling one mattress set and this created a issueThe Kentucky dealer was on vacation and not in the area making it difficult to manage the receipt and delivery of one mattress setOn January 11, 2017, the delivery service completed the delivery

The CFS location [redacted] *** bought from was no longer in business Customer spoke with manufacturer, [redacted] , directly on March 10, who went ahead and issued a warranty claim on his bed that day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please reach out to the correct location in MA.  We are unaware of this customer and their situation.

From Mark I[redacted] of NC location On April 25, 2015, [redacted] made a $200 layaway payment for a $1199 mattress in North Carolina on a 90 day layaway plan. At the time, Mr. [redacted] said they were moving to Kentucky and would contact us with their new address. In 2015, the mattress...

manufacturer ([redacted]) had a white glove delivery service available for delivery to any address in the United States. Starting in January 2016, [redacted] eliminated their white glove service in Lexington which was our original service we planned to use in 2015 for this delivery.On October 10, 2016, Mr. [redacted] had a home and contacted us to continue making payments. Payments were made on October 10th, November 14th, November 27th and December 12th all in 2016. The order was sent in the mail to our Kentucky location on December 12, 2016, after their business was closed for the year in parallel with their school schedules. Our Kentucky location was helping North Carolina since [redacted] Corporation stopped doing home deliveries in 2016. Unfortunately, The delivery service in Kentucky did not have any trucks travelling from the CFS Kentucky location to Lexington. The delivery service delayed the delivery over concern for the cost of hauling one mattress set and this created a issue. The Kentucky dealer was on vacation and not in the area making it difficult to manage the receipt and delivery of one mattress set. On January 11, 2017, the delivery service completed the delivery.

This customer was for Custom Fundraising Solutions in Chicago, IL not Cleveland, OH.  However, we did speak with that location and discovered the issue was resolved immediately.

The CFS location [redacted] bought from was no longer in business.  Customer spoke with manufacturer, [redacted], directly on March 10, 2017 who went ahead and issued a warranty claim on his bed that day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The situation has been taken care of. [redacted] has received his mattress and a check has been sent for $100 to reimburse him for delivery. Our business locations are all locally owned and operated and the Parent Company doesn't control orders, delivery, or collection of monies. The customer was...

attempting to contact the local owner and we, the Parent Company, were not aware of any delivery problems or their attempts to contact the local dealer.Once the customer contacted our corporate email, we immediately contacted him, ordered his product, and arranged his delivery. This was a mistake at the local level and it has been rectified. We apologize for this mistake and have taken steps to help assure it won't happen again.