Custom Garage Door Incorporated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Mr [redacted] was very understanding of the situation and made every effort to resolve the problem I thank him for turning a seemingly meaningless situation into a good experience! Regards, [redacted]

We are doing what we can to remove the inquiry that we made however; we are unable to do anything with the inquiries that were made by the various banksMy understanding was that we were asked to shop her rate to get a better interest rate for her, and that is what we didWe do have a signed credit application and privacy notice for that transactionOne this that might be helpful and my understanding is, that Mr [redacted] tried to explain, all inquiries generated in a day period for automobile loans, mortgage loans and student loans are scored as inquiry by FICOI am including a link that explains this from FICOThe purpose to encourage prospects to shop around to obtain the best loan possible in those circumstancesMany people are under the mistaken belief that multiple inquires for those types of loans will substantially lower their credit scoreIt does not Here is the link http://www.myfico.com/credit-education/Questions/how-do-inquiries-impact-credit-...⇄ [redacted] General Manager World Car Nissan Hyundai

02/10/Business Response: ID: [redacted] Customer Information [redacted] We sold Mr [redacted] a pre-owned Nissan Altima on February 08, 2014, and I show that we performed a state inspection on the vehicle February 22, The vehicle passed state inspection criteria at that timeI am unaware as to the state of the window tint at that timeWe do not install window tint nor do we sell window tintThe window tint must have been on the vehicle at the time of acquisition, and since the inspection sticker was current at the time of sale, I can only assume that the window tint was legal at the time of the previous inspectionWith that in mind however, it was important to us to make sure that Mr [redacted] ’s purchase experience with us, was not leading to a situation in which he would not be able to acquire a state inspection sticker on his own after his purchase.I called Mr [redacted] and arranged to remove and replace the tint on his entire vehicle; he has an appointment with our service department this Saturday, February 13, We have arranged a loaner vehicle, at no cost, so that we would be able to send the vehicle to a company that will remove and install the window tintWhen it returns we will provide a new inspection stickerMr [redacted] seemed to be happy with this arrangement, and we are happy to help him solve this dilemma.Provided by: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Provided by: [redacted] VP World Car Nissan Hyundai [redacted] *

Mrand Mrs [redacted] did come to our dealership on Monday morning, February 8, Before coming to the dealership Mr [redacted] called the dealership and spoke with [redacted] Dillon at about 10:amIn looking in the notes of the conversation and in speaking with [redacted] , Mr [redacted] was basically interested in finding out whether a particular vehicle stock number was in stock [redacted] asked if she could send him some information, but he declined, stating that he had already done his research on the vehicleHe further stated that although he would need to speak to his wife he would like to come by the dealership that afternoonThere was according, to [redacted] no discussion of pricing and there is no evidence of a price quote going out on that recordMrand Mrs [redacted] arrived at the dealership at about 11:amThey spoke with a salesperson named Devin ***es and asked to see a Hyundai SonataThey told him they had a particular one and mind and Devin went to retrieve itAlthough the one they were interested in was being shown at that time, Devin brought up a similar Sonata and they went on a test driveWhen they got back, Mr [redacted] indicated that he was interested in purchasing the SonataDevin is a brand new salesperson and as such we do not allow him to work deals when it comes to negotiation, so [redacted] our sales manager entered the deal to present figures to Mrand Mrs [redacted] According to Mr [redacted] our pricing was way off, in that we were presenting numbers showing a $6,savings and he was expecting a $12,savings [redacted] tried to explain that this was impossible; however he stated he would try to find out what was going onAt this point I happened to be in the Hyundai store, so while [redacted] was explaining the problem to our General Manager, [redacted] ***, I was contacting the IT department to see if there was some calculation problem showing up on the internetWhile we were waiting for answers, Mr [redacted] came to the sales office and asked for his keys, stating that the discount he was looking at had changed and that he was ready to leave***, the sales manager went to talk to Mr [redacted] first, the conversation was very one sided, Mr [redacted] was beyond upset, which was understandable at this point, so I asked [redacted] , the General Manager to intervene to see what could be done at this pointI wanted [redacted] to explain the problem and see if there was any way to improve the deal by adding more valueMr [redacted] was not listening to anything at this pointThe most that [redacted] could do was try to explain the problem, apologize and try to determine if there was something he could do to compensate Mr [redacted] for his time, and although he did offer an apology on three different attempts, I am quit sure Mr [redacted] never heard anything [redacted] had to sayLike the conversation with [redacted] this conversation was very one sidedWith this in mind, our dealership is one that prides itself in transparency especially when it concerns pricingWe have processes in place that allow the Senior Sales Manager to know any advertized price, so that when he works a deal the advertized price shows as the default on the pricing worksheetIn that way when a customer comes into the dealership, the default is always the lowest price whether that customer knows there is an advertized price or notThis is certainly much easier to accomplish when we are talking about an ad in the newspaper, radio, television or direct mailIt is however harder to accomplish with ads that might be displaying on the internetWe have six full time people that handle an inventory that often times exceed unitsThere discounts that come from our store and specials that feed from the manufacturerThere are also rebates and financing information that feeds from the manufacturerThese offerings are sometimes regionally based, and sometimes they are nationally basedThese calculations are all fed on a model by model basis and are updated several times each dayThere are an enormous number of calculations, checks and rechecks that have to be performed continuously, in order to have a specific make, and a specific model, and a specific color, with specific equipment at a specific price display correctly at all timesSome of this work is automated; however some of the work has to be done by our personnelOur IT department tells us with that many variables it would not be unusual to expect a 1% to 2% exception rate at any timeBecause of that and because we wanted to ensure transparency we include a disclaimer on each pricing page that states the following: • Some of the photos may be stock photographyActual colors, options and accessories may differ on the specific vehicle you select• All prices shown exclude taxes, title, license and other fees, Prices do not include dealer charges(which may vary by manufacturer or region), or other costs for selling, preparing, displaying or financing the vehicleDealer will not honor pricing errors displayed hereOptions, pricing and availability subject to change• Prices reflected on this web do not include taxes, title, license, registration fees, documentation fee, and any other fee required by lawPrices may include current promotions, incentives, and/or bonus cast is the customer's sole responsibility to verify the accuracy of the price with the dealerAll prices, specifications, and availability are subject to change without noticePlease contact dealership for latest pricing• While every effort has been made to ensure the display is accurate, the vehicle listing may not reflect all accurate vehicle items, to include accessories and colorThe vehicle photo displayed may be an example only and not match exact vehicleIt is the customer's sole responsibility to verify the existence and condition of any equipment listedVehicle is subject to presale• Prior to purchasing this vehicle, it is your sole responsibility to address with dealer any and all differences between the information listed on this site and the actual vehicle specifications and/or warranties offeredVehicle data is subject to change without noticeThe dealer and publisher of this website rely on data compiled from publicly available sources believed to be reliable and assume no responsibility for errors and/or omissions in this data compilation and make no representations, expressed or implied, to any actual or prospective purchase of the vehicle as to the condition, equipment, specifications, history, price, ownership or warrantiesSee dealership for detailsIt was not our intention, to harm Mror Mrs [redacted] in any way, however it also was not our intention to be held hostage by a calculation error that may have occurred on our websiteWhen Mr [redacted] called back after he had left, I asked my General Manager to allow me to take the callIt was my hope that I could reason with Mr [redacted] , explain the situation and offer some compensation for his timeThat conversation as with my Sales Manager and General Manager remained completely one sidedMost of the conversation revolved around what my duties were at the dealershipIt was impossible to communicate any point of view, and at one point as Mr [redacted] was very upset the phone disconnectedI thought because he was on a cell phone he had gotten out of range, so I called him backMr [redacted] took this as I was taunting him, I was not, I was simply trying to explain our position and hope for some sort of common ground that would allow him to understand that we were not in business to waste his time and effortThat conversation got no where; Mr [redacted] had his belief of what had happened and was unwilling to listen to any other sideMy intention in that phone call was to offer some compensation for his time and troubleI was not willing to correct, in his opinion a $mistake, but I had appreciated that he was considering our store as a place to do business, and although we would not be able to come to terms on the sale price of the car, and I understood that he was only willing to purchase if we hit his price target, I wanted to offer a compensation amount of $I felt that this would pay for his time; however we never were able to get any where in that conversationI am still willing to provide that as a compensation and thought I would use this forum for that offer [redacted] VP Dealer Operations [redacted]

I think I may have misunderstood your request, I hope I can answer your question in a way that will make sense to youWhen you purchased your vehicle you gave the dealership a down payment and the rest of the amount that was due was financed with a lenderIncluded in that loan amount was an extended warranty of $and a gap policy of $for a total of $We were able to cancel those policies at your request and the underwriter of those policies will issue a refund of $However it was the lender that paid those premiums on your behalf out of the loan proceeds to the underwriterThe underwriter when issuing a refund is required to refund that premium to the lender as long as the lender's lien remains on the title your vehicleThe policy premiums were not taken out of your down payment they were dispersed from your loanA title had already been issued with the lender's lien reflected before you made your request to cancel the policies, as such the underwriter will refund that premium to your lenderIn effect this will lower the amount you owe the lender by the $refundThis money does not come back to the dealership, it moves to your lenderI'm sure that Randolph Brooks will take this into consideration when refinancing your vehicle

Let me first of all apologize for the delay in handling your requestMy understanding is that you would like to cancel the application of an appearance package that was purchased at the time you purchased your vehicle from our storeI am happy to assist you in that matter and will have that processed todayThe second part of the request was that the refund was to be sent to you directly, since your bank had paid off the loanWe were having problems verifying thatI just spoke with your bank, Randolph Brooks Federal Credit Union and they are showing a balance of $15,657.57, so I assume that you are still making payments on your carI am required, by law to send the refund as a result of this cancellation to your lien holderThis will reduce the balance you owe on your vehicle by the amount of the cancellation of $If this is acceptable I can have this out todayIf you believe that your bank has informed us incorrectly, I would need written documentation showing a balance of $due on your automobile loan

We have done what is available to us from Equifax to remove our inquiry, we will be unable to help in removing inquiries from Banks that pulled your credit. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: My vehicle was at the World Car Service Department for over hoursI dropped it off at the Service Deptprior to my appointment at AMI picked my vehicle up after PM before closing timeThere was plenty of time to remove and replace my Vera Cruz seatsAlso, the front edge of the seat is extremely uncomfortable under my knees ! It is causing great pain throughout my right leg, especially when I press on the gas & brake pedalsI have never experienced this horrible pain and discomfort beforeI would have never purchased this vehicle with these replaced seats.
Regards,
*** ***

My understanding is that the problem has been resolvedThis problem resulted in the fact that the vehicle she purchased from us had been titled and funded by the lender, before notification that she wanted to refinance with RBFCUSo paper work was needed to cancel the warranty and gap insurance
and RBFCU would need to make a payoff to the lender to complete their refinanceWe did receive the necessary forms for cancellation and flat cancelled her warranty and gap, however we have not received payment from RBFCU to close the account as of 6/7/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our Television advertising states that we offer a limited lifetime powertrain warranty on all new vehicles and select pre-owned vehicles at no additional cost to the consumerAt no time have we ever offered a lifetime warranty on any used car that we sellOur select pre-owned vehicles are
typically old years or newer and have less than 30,miles, they are clearly posted on our website for review as well as an explanation of our lifetime warranty concerning coverages and eligibility *** ***World Car Nissan / Hyundai

Mr***,I would be happy to assist you with your request to cancel extended service agreementsMy name is *** ***, I 'am the General Manager here at Worldcar Mazda KIA San AntonioI researched your name and contract and do see any request of cancelation on file. I left you a message
yesterday on your voice mailPlease contact me at your convenience and We can get the process started right awayBest Regards,*** ***General ManagerWorld Car Mazda KIA San Antonio***

I believe that this concern has been resolvedIt appears that Ms *** had moved to Florida and we have sent her plates to that addressWe sent her plates on different occasions to her San Antonio address after verifying she wanted the plates mailedEach time we verified the address and each
time the plates were sent back to the post office as undeliverableThe state of Texas will not forward license plates, and without knowing the Florida address we were at an impasseWe spoke with Ms***, verified her address and mailed her plates on July 18,

Complaint: [redacted]
I am rejecting this response because:If you can not have them removed then contact the companies  and have them request for their inquiries to be removed, especially since I did not authorize the inquiries in the first place. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It does not matter if my credit score went down...What matters is hat I only authorized 2 inquiries not more. I made it very clear to my salesman. I am requesting for them to contact the other companies and have them remove all the inquiries that I did not authorize. 
Regards,
I will
[redacted]

We are doing what we can to remove the inquiry that we made however; we are unable to do anything with the inquiries that were made by the various banks. My understanding was that we were asked to shop her rate to get a better interest rate for her, and that is what we did. We do have a signed...

credit application and privacy notice for that transaction. One this that might be helpful and my understanding is, that Mr. [redacted] tried to explain, all inquiries generated in a 45 day period for automobile loans, mortgage loans and student loans are scored as 1 inquiry by FICO. I am including a link that explains this from FICO. The purpose to encourage prospects to shop around to obtain the best loan possible in those 3 circumstances. Many people are under the mistaken belief that multiple inquires for those types of loans will substantially lower their credit score. It does not.   Here is the link http://www.myfico.com/credit-education/Questions/how-do-inquiries-impact-credit-...⇄     [redacted] General Manager World Car Nissan Hyundai

I did speak to Ms [redacted] about this matter and I did check with my technicians about the time it would take to complete what Ms [redacted] claims has happened to her car. To take the seats out and replace them with some other seats along with the console would take about 5 hours to complete. Someone...

would have seen this type of activity taking place. No one at World Car Hyundai removed her seats and replaced them with some other seats. No one has ever agreed to order new seats for her. The work that was done on her vehicle at our shop was a gasket recall. The time to complete this work was about 2 hours. No other work was done while the vehicle was at our shop.

Complaint: [redacted]
I am rejecting this response because: world car nissan is not waiting to cancel the unwanted ext warranty and unwanted gap. I requested this to be cancelled before 5/29/2017. I can not refinance with rfbcu as my 2500 cash will not refunded to me directly but applied to auto acceptance as a 2500 principal payment within 2 mos from the day I signed request to cancel unwanted ext warranty and gap. 
Regards,
[redacted]

02/10/2016 Business Response: ID: [redacted] Customer Information [redacted]
[redacted]
[redacted]
[redacted] We sold Mr. [redacted] a 2012 pre-owned Nissan Altima on February 08, 2014, and I show that we performed a state inspection on the...

vehicle February 22, 2014. The vehicle passed state inspection criteria at that time. I am unaware as to the state of the window tint at that time. We do not install window tint nor do we sell window tint. The window tint must have been on the vehicle at the time of acquisition, and since the inspection sticker was current at the time of sale, I can only assume that the window tint was legal at the time of the previous inspection. With that in mind however, it was important to us to make sure that Mr. [redacted]’s purchase experience with us, was not leading to a situation in which he would not be able to acquire a state inspection sticker on his own after his purchase.I called Mr. [redacted] and arranged to remove and replace the tint on his entire vehicle; he has an appointment with our service department this Saturday, February 13, 2016. We have arranged a loaner vehicle, at no cost, so that we would be able to send the vehicle to a company that will remove and install the window tint. When it returns we will provide a new inspection sticker. Mr. [redacted] seemed to be happy with this arrangement, and we are happy to help him solve this dilemma.Provided by: [redacted]                      [redacted]
                      [redacted]
                      [redacted]
                      [redacted]
                      [redacted]     Provided by: [redacted]                      VP World Car Nissan Hyundai                      [redacted]