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Custom Glass Corporation

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Custom Glass Corporation Reviews (2)

Review: We placed a fairly large glass order back in January 2014. We sent them more than half down to get the glass on order. It is now July 9th and we still do not have the glass. He gave us a lead time of 8-10 weeks but said one of the glass pieces broke back in May and now he is ready to ship but will not send the glass without the remaining balance. He sent us two pictures of the glass back in May of the pieces that were made and then sent another picture of the last piece that we were waiting for. All the dates on the pictures are the exact date which makes no sense at all. This building that they were in is up for sale and when we asked to come out there and inspect our glass and to pay for the remaining balance he said that's not how they work. ** said they have been in business for 30 some years and his customer service skills are awful. He has rudely yelled at me and my other employees and hung up on us. We are trying to get our glass order but all he wants is the money upfront before we get our glass. Everything this man has said to us is a lie. I then asked for a refund of our money and he said no the glass is made. He will not work with us at all.Desired Settlement: Ship our glass and once we recieve it we will pay the remaining balance our refund our deposit of 15,500.00 dollars.

Review: On Oct 25,2013 [redacted] placed an order for a piece of 7/8" OA Wire Glass Clad Polycarbonate. We were required to send a deposit for the full amount of $864.00 to process the order. A check was sent out on Oct.25,2013 and received by Custom Glass Corporation. After the order was placed and monies received by Custom Glass Corporation we never received our glass. A & E Glass has been in contact several times in regards to this matter. After not receiving the product and getting the run around for months we were told we could cancel the order and they would send us a refund check for the full amount of $864.00. A & E Glass has yet to receive that refund and are unable to get in touch with Custom Glass Corporation in regards to this matter. Several phone calls and messages have been left with no return call.Desired Settlement: A & E Glass is looking for a full refund in the amount of $864.00 from Custom Glass Corporation.

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Description: GLASS-AUTO, PLATE, WINDOW, ETC.

Address: PO Box 944, Kittanning, Pennsylvania, United States, 16201-0944

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