Custom Home Works, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The company did not apologize for the rude treatment we received nor was it told to us that the amount due was to cover until MayHuman error does happen however I would like to know who was responsible for this human error Again, had we given cash it would not have been caught even with a bank statement, how many others have been frauded Regards, [redacted]

December 17, 2015To Whom It May Concern:We received the response complaint submitted by a homeowner in *** *** *** Homeowners AssociationAs was stated in the original response, a mistake was made with the processing of the checkThe check was not applied to another accountThe check was not processed for the full amount, The mistake had not been discovered when the homeowner contacted us, because the bank statements for the previous month had not been received yet to reconcile the accountsAn apology for the mistake was given to the homeowner when the error was corrected.The over charge that the unit owner referred to is not an overchargePart of the magistrate filing was a request for the dues for the remaining Association year which runs through May 31stThe payment was applied to those dues and will be applied to the dues for the remainder of the year based on that filing and the Association documents that state if a homeowner fails to make their payments on time the full Association yearly dues, become due immediatelyThis means the dues for the entire year through May 31st were part of the filing and due to satisfy the filing,The corrected statement was emailed to the unit owner at 3:16PM on December per the email confirmation that we have in the fileThis was done prior to the complaint being filed on the 8th.Unfortunately, mistakes can be made when humans are doing computer entryWe do our best to double check all work to avoid any mistakes, but to er! is humanWe apologized as Soon as the mistake was detected and provided proof of the correction.Please let us know if there are any additional questions regarding this account.Sincerely,Amy CAssociation Manager

December 12, 2015To Whom It May Concern:We received the complaint submitted by a homeowner in *** *** *** Homeowners AssociationOur offices manages the AssociationThe owner contacted our office in the afternoon on Friday December 4, regarding an error with her account and how a
payment was appliedMy office contacted the bank to verify the correct payment informationThe unit owner stated her complaint that she contacted our company again on Sunday December 6, which is untrue, because our office is not open on SundaysWhen the payment was verified on Monday December 7, a corrected statement was emailed to the unit owner with an apology for the mistake.The over charge that the unit owner referred to is not an overchargePart of the magistrate filing was a request for the dues for the remaining Association yearThe payment was applied to those dues based on that filing and the Association documents that state if a homeowner fails to make their payments on time the full Association yearly dues, become due immediately.The unit owner is asking to “be released from the home owners association and not be affiliated with them any further in our development.” This is not something that we can legally doThe owner purchased a property that is part of a Homeowners AssociationThis Association was set up under Pennsylvania law and can only be dissolved according to the Association documents and homeowner association law with vote of the entire membership.Please let us know if there are any additional questions regarding this account.Sincerely,Any C.Association Manager

November 18, 2015In response to the complaint submitted 11/10/15:We received an application from two applicants on November 5, 2015. The application fee of $30.00 each was submitted online. The application fee in part pays for the credit and criminal background reports which were completed on both...

applications through our online process. Our advertisement on line for the property that they applied for didn't list that pets would be accepted. After receiving the application I called the owner of the property and asked if they would accept the 65lb Dalmatian/Lab mix dog and a cat. The owner would not accept two pets. On 1 1/10/15 I called one of the applicants to notify them of the owner's decision. The applicant was upset that the advertisement for the property didn't state No Pets. I explained that they should have informed us that they had a large dog and a cat before applying. None of our advertising states that more than one pet is accepted. We did list that property as No Pets after talking to the owner, I told the applicant I would hold their applications and if a property became available that they would like to see I would call the owners to confirm that they would agree to the pets.Debra C.Leasing Agent

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The company did not apologize for the rude treatment we received nor was it told to us that the amount due was to cover until May. Human error does happen however I would like to know who was responsible for this human error . Again, had we given cash it would not have been caught even with a bank statement, how many others have been frauded. 
Regards,
[redacted]