Custom Hotel

No airport pidespite verifying BEFORE making a reservation
Called & spoke with Sofia at the front deskShe confirmed the hotel had piservice at LAX that would take about "minutes" once I was ready to be picked upMade reservation w/ ExpediaCalled & Sofia transferred me to a manTold him I was outside southwest airlines & ready for pick upMade 3-more calls & each time he gave me a different storyWaited minutes & no one showed upBooked another hotelCancelled w/expediaHotel insists on charging $despite their failure to pick me up

The business gave me a charge of and advised me they had charged me for parking for days without any prior notice
After I had reserved a room from 7/21/18-7/28/through Priceline for $994.49, I had looked into this hotel's website to determine how to deal with parkingAfter reading https://www.customhotel.com/offers/free-parking/ I had concluded to rent a car as this would make the most financial senseI proceeded to check in and was never informed that parking fees would apply to me before my stay, during my stay, or as I was checking outIt was only after I returned home and observed my credit card bill did this unknown charge prompt me to call Custom hotelI spoke with the manager *** on 7/and she informed me this charge was valid despite what I believe was clearly illustrated on its website

THEY STOLE MY MEDICINE AND PUT A FRAUDULENT CHARGE ON MY CREDIT CARD! After THEY STOLE MY MEDICINE, someone working the front desk wanted to blow me off when I was understandably and reasonably upset about this and tried to make these bizarre excuses for why housekeeping would take it and to try to convince me I was at fault!
The next day, I checked my credit card statement and saw a FRAUDULENT CHARGE in addition to the legitimate one for my two-day stayThe fraudulent charge was actually more than the real charge!
Due to both the threat of my needed medication and the fraudulent charge to my credit card, I am warning everyone who may ever need a motel or hotel in LA to not stay at Custom Motel