Custom Installations, Inc.

The customer is absolutely correct in that we signed a contract for the specified amount and that the deposit check has been cashed by our company over months ago. And the customer is correct in saying that we are negotiating with their insurance company and that they are not budging
However, we are not looking to "get a big payout from the insurance company" as was stated. We are only looking to get properly compensated for items that were missed by the insurance company and standard for our trade. We have been in constant communication with the customer as we have gone to great lengths in advocating on their behalf with their insurance provider, Rockford Mutual, to pay for a quality installation that meets current standard trade practices as well as current building codes. Specifically, we're looking to get them to pay for the correct substrate (plywood and not OSB), proper insulation under the flat roof to meet current City Of Chicago Building Codes, as well as a few other items. We've communicated to the customer that we believe her animosity should be directed towards her insurance provider as we believe they are only willing to reimburse her for a substandard installation and that we are working very hard to get her a quality installation. Despite our efforts to try and negotiate upfront and before we commence with work we have agreed to move forward with the work per the customers requestWe will be providing pictures and copies of our purchase orders to the insurance carrier and hope to get properly reimbursed after the job is complete.The customer is absolutely correct in that we signed a contract for the specified amount and that the deposit check has been cashed by our company over months ago. And the customer is correct in saying that we are negotiating with their insurance company and that they are not budgingHowever, we are not looking to "get a big payout from the insurance company" as was stated. We are only looking to get properly compensated for items that were missed by the insurance company and standard for our trade. We have been in constant communication with the customer as we have gone to great lengths in advocating on their behalf with their insurance provider, Rockford Mutual, to pay for a quality installation that meets current standard trade practices as well as current building codes. Specifically, we're looking to get them to pay for the correct substrate (plywood and not OSB), proper insulation under the flat roof to meet current City Of Chicago Building Codes, as well as a few other items. We've communicated to the customer that we believe her animosity should be directed towards her insurance provider as we believe they are only willing to reimburse her for a substandard installation and that we are working very hard to get her a quality installation. Despite our efforts to try and negotiate upfront and before we commence with work we have agreed to move forward with the work per the customers requestWe will be providing pictures and copies of our purchase orders to the insurance carrier and hope to get properly reimbursed after the job is complete

The customer is absolutely correct in that we signed a contract for the specified amount and that the deposit check has been cashed by our company over months ago.? And the customer is correct in saying that we are negotiating with their insurance company and that they are not budging
However, we are not looking to "get a big payout from the insurance company" as was stated.? We are only looking to get properly compensated for items that were missed by the insurance company and standard for our trade.? We have been in constant communication with the customer as we have gone to great lengths in? advocating on their behalf with their insurance provider, Rockford Mutual, to pay for a quality installation that meets current standard trade practices as well as current building codes.? Specifically, we're looking to get them to pay for the correct substrate (plywood and not OSB), proper insulation under the flat roof to meet current? City Of Chicago Building Codes, as well as a? few other items.? We've communicated to the customer that we believe her animosity should be directed towards her insurance provider as we believe they are only willing to reimburse her for a substandard installation and that we are working very hard to get her a quality installation.? Despite our efforts to try and negotiate upfront and before we commence with work we have agreed to move forward with the work per the customers requestWe will be providing pictures and copies of our purchase orders to the insurance carrier and hope to get properly reimbursed after the job is complete.The customer is absolutely correct in that we signed a contract for the specified amount and that the deposit check has been cashed by our company over months ago.? And the customer is correct in saying that we are negotiating with their insurance company and that they are not budgingHowever, we are not looking to "get a big payout from the insurance company" as was stated.? We are only looking to get properly compensated for items that were missed by the insurance company and standard for our trade.? We have been in constant communication with the customer as we have gone to great lengths in? advocating on their behalf with their insurance provider, Rockford Mutual, to pay for a quality installation that meets current standard trade practices as well as current building codes.? Specifically, we're looking to get them to pay for the correct substrate (plywood and not OSB), proper insulation under the flat roof to meet current? City Of Chicago Building Codes, as well as a? few other items.? We've communicated to the customer that we believe her animosity should be directed towards her insurance provider as we believe they are only willing to reimburse her for a substandard installation and that we are working very hard to get her a quality installation.? Despite our efforts to try and negotiate upfront and before we commence with work we have agreed to move forward with the work per the customers requestWe will be providing pictures and copies of our purchase orders to the insurance carrier and hope to get properly reimbursed after the job is complete

The customer is absolutely correct in that we signed a contract for the specified amount and that the deposit check has been cashed by our company over 2 months...

ago.  And the customer is correct in saying that we are negotiating with their insurance
company and that they are not budging. However, we are not looking to "get a big payout from the insurance company" as was stated.  We are only looking to get properly compensated for items that were missed by the insurance company and standard for
our trade.  We have been in constant communication with the customer as we have gone to great lengths in advocating on their behalf with their insurance provider, Rockford Mutual, to pay for a quality installation that meets current standard trade practices
as well as current building codes.  Specifically, we're looking to get them to pay for the correct substrate (plywood and not OSB), proper insulation under the flat roof to meet current City Of Chicago Building Codes, as well as a few other items.  We've
communicated to the customer that we believe her animosity should be directed towards her insurance provider as we believe they are only willing to reimburse her for a substandard installation and that we are working very hard to get her a quality
installation.  Despite our efforts to try and negotiate upfront and before we commence with work we have agreed to move forward with the work per the customers request. We will be providing pictures and copies of our purchase orders to the insurance
carrier and hope to get properly reimbursed after the job is complete.
The customer is absolutely correct in that we signed a contract for the specified amount and that the deposit check has been cashed by our company over 2 months ago.  And the customer is correct in saying that we are negotiating with their insurance company and that they are not budging. However, we are not looking to "get a big payout from the insurance company" as was stated.  We are only looking to get properly compensated for items that were missed by the insurance company and standard for our trade.  We have been in constant communication with the customer as we have gone to great lengths in advocating on their behalf with their insurance provider, Rockford Mutual, to pay for a quality installation that meets current standard trade practices as well as current building codes.  Specifically, we're looking to get them to pay for the correct substrate (plywood and not OSB), proper insulation under the flat roof to meet current City Of Chicago Building Codes, as well as a few other items.  We've communicated to the customer that we believe her animosity should be directed towards her insurance provider as we believe they are only willing to reimburse her for a substandard installation and that we are working very hard to get her a quality installation.  Despite our efforts to try and negotiate upfront and before we commence with work we have agreed to move forward with the work per the customers request. We will be providing pictures and copies of our purchase orders to the insurance carrier and hope to get properly reimbursed after the job is complete.