Custom Jersey

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I just cancelled the guy's order and voided the transaction on his credit cardThat is the resolutionI cancelled the order, he doesn't get charged and he doesn't get the jersey
"">Please let me know if any further action is necessary on my part.Thanks,[redacted]

Review: August 12, 2015. I place an order for a custom Hockey Jersey. Order # [redacted]. Delivery 8/24/2015.

Well, where do I begin. I placed this order over 9 days ago.

August 14, I contact Irene at [redacted]. "I'm on it," in regards to figuring out if the delivery is feasible.

August 17 I call [redacted]. They say no such order exists. Said to call this man named [redacted]. Supposedly, it took 6 full days to find out "oh your order didn't go through correctly. I'll re-do it now." Supposedly the address was wrong. The 2nd line of their address field doesn't get sent over once an order is placed? What kind of business is this? Off to a great start.

August 19 I call again for an update. I ask will this make the promised delivery date of 8/24/2015. Quoting [redacted], "We've never had a problem; you'll get an e-mail when it ships." I wait.

August 20, I call again for an update. I quote [redacted] again, "What if we can't make it the 24th? Will the 25th work?"

August 21 (Today), I call [redacted]. "[redacted] sent us your address today (Aug 21)." He informed me he sent it over 3 days ago. E-mail chains from TA prove he did not. TA also said "our server shows it will leave for shipping on August 26." [redacted] informed me it would be "[...] it looks like August 25."

If my product leaves their production line on August 26, I won't get it until August 31. An. E-N-T-I-R-E week later...

So please, B.B.B., can you please help me? I keep getting run in circles. And I'm frustrated.

Regards, [redacted]Desired Settlement: Full refund of the entire order (which includes the expedited production and shipping).

Written apology from whomever (it appears Mr. [redacted]) is to blame.

Business

Response:

I just cancelled the guy's order and voided the transaction on his credit card. That is the resolution. I cancelled the order, he doesn't get charged and he doesn't get the jersey.Please let me know if any further action is necessary on my part.Thanks,[redacted]