Complaint: ***
I am rejecting this response because, as I stated previously, acceptance will only occur when repairs are madeAlso, this is the FIRST I'm hearing about a board meeting next weekObviously, direct communication from IMPAC (company and *** *** staff) is definitely a problem here
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:[redacted] has NEVER personally contacted me directly regarding either of my ongoing issues (faulty window & bathroom hole in wall from attic). The one (1) response I DID receive from [redacted] was due to me calling her directly and asking for the status (per my detailed account). I would challenge either [redacted] or [redacted] to produce a copy of 1 email response or phone record showing an outgoing call to my number. NEVER happened...not once. If they did ever discuss with the Board of Directors, I never received an update on that either.I am sorry you are hearing this complaint for the 1st time. I sent an email to [redacted] "[redacted]" [redacted], Principal owner of IMPAC, and copied [redacted] (Board President @ The [redacted]) on Oct 31st @ 3:11 pm. I was hoping to get some kind of response from either before I resorted to filing a Revdex.com complaint, but did not receive one. Not a step I prefer doing.I very much DO appreciate your prompt response to my Revdex.com complaint, though I would appreciate the same type of service from your on-site [redacted] staff. I WILL gladly accept your Revdex.com response once I see some progress towards a resolution.
Regards,
[redacted]
PLEASE BE ADVISED THAT THIS IS THE FIRST TIME I AM RECEIVING THIS COMPLAINT. I CONTACTED BOTH [redacted] AND [redacted] TO DISCUSS THIS MATTER AND ITS STATUS. APPARENTLY [redacted] HAS DISCUSSED THIS WITH YOU AND GAVE YOU HIS OPINION BASED ON DISCUSSING THIS WITH THE ASSOCIATIONS COUNSEL. AFTER REVIEWING THE EMAIL...
CHAIN AND THE LETTER YOU SENT TO [redacted], I AM IN AGREEMENT THIS SHOULD BE THE ASSOCIATIONS RESPONSIBILTY IN MY OPINION. [redacted] EMAILED THE BOARD IN THE PAST AND APPARENTLY DID NOT GET AN APPROVAL TO MOVE FORWARD WITH YOUR REQUEST. NOW AFTER REVIEWING YOUR LETTER, I WILL PURSUE THIS FURTHER WITH THE BOARD AND THEIR ATTORNEY TO TRY AND GET APPROVAL FOR THIS REPAIR. SINCE YOU DID NOT INSTALL THE WINDOW AND THE ASSOCIATION DID, I WOULD AGREE WITH YOU IT SHOULD BE THEIR RESPONSIBILITY TO FIX IT. LET ME SEE WHAT I CAN DO.
As I stated previously, I have a board meeting next week and hope to have this approved at that time
Complaint: ***
I am rejecting this response because, as I stated previously, acceptance will only occur when repairs are madeAlso, this is the FIRST I'm hearing about a board meeting next weekObviously, direct communication from IMPAC (company and *** *** staff) is definitely a problem here
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:[redacted] has NEVER personally contacted me directly regarding either of my ongoing issues (faulty window & bathroom hole in wall from attic). The one (1) response I DID receive from [redacted] was due to me calling her directly and asking for the status (per my detailed account). I would challenge either [redacted] or [redacted] to produce a copy of 1 email response or phone record showing an outgoing call to my number. NEVER happened...not once. If they did ever discuss with the Board of Directors, I never received an update on that either.I am sorry you are hearing this complaint for the 1st time. I sent an email to [redacted] "[redacted]" [redacted], Principal owner of IMPAC, and copied [redacted] (Board President @ The [redacted]) on Oct 31st @ 3:11 pm. I was hoping to get some kind of response from either before I resorted to filing a Revdex.com complaint, but did not receive one. Not a step I prefer doing.I very much DO appreciate your prompt response to my Revdex.com complaint, though I would appreciate the same type of service from your on-site [redacted] staff. I WILL gladly accept your Revdex.com response once I see some progress towards a resolution.
Regards,
[redacted]
As I stated previously, I have a board meeting next week and hope to have this approved at that time.
PLEASE BE ADVISED THAT THIS IS THE FIRST TIME I AM RECEIVING THIS COMPLAINT. I CONTACTED BOTH [redacted] AND [redacted] TO DISCUSS THIS MATTER AND ITS STATUS. APPARENTLY [redacted] HAS DISCUSSED THIS WITH YOU AND GAVE YOU HIS OPINION BASED ON DISCUSSING THIS WITH THE ASSOCIATIONS COUNSEL. AFTER REVIEWING THE EMAIL...
CHAIN AND THE LETTER YOU SENT TO [redacted], I AM IN AGREEMENT THIS SHOULD BE THE ASSOCIATIONS RESPONSIBILTY IN MY OPINION. [redacted] EMAILED THE BOARD IN THE PAST AND APPARENTLY DID NOT GET AN APPROVAL TO MOVE FORWARD WITH YOUR REQUEST. NOW AFTER REVIEWING YOUR LETTER, I WILL PURSUE THIS FURTHER WITH THE BOARD AND THEIR ATTORNEY TO TRY AND GET APPROVAL FOR THIS REPAIR. SINCE YOU DID NOT INSTALL THE WINDOW AND THE ASSOCIATION DID, I WOULD AGREE WITH YOU IT SHOULD BE THEIR RESPONSIBILITY TO FIX IT. LET ME SEE WHAT I CAN DO.