I do not have a copy of the paperwork handy as of this response so I cannot validate this customers’ breakdown of the dollars paid, nor can I verify his payoff amount; I will pull it and reviewHowever, I can tell you that we do charge a profit to handle such transactionsWe have to outright purchase the vehicle from the leasing company, Then we sell to this customerWe are due a profit for our time and overhead to process such a transaction.We will review and reach out to customer at earliest convenience.Sincerely, Bob H***
Thank you for forwarding this matter to our attentionWe have no record that this customer has ever asked to be removed from our databaseWe will be glad to place on do not call in our systemDoes the customer wish to be removed from our mail list as well?Also, please inform customer that while we will be glad to remove from our list, we have no control over any other Kia dealership or Kia Motors databaseTherefore, they may continue to get contacts from others.Also, to express our apologies and to maintain some relationship with this customer, We would like to send them a $voucher to be used at Kia of Greer for parts or service.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is typical that the dealership would plead ignorance I have again reached out to the dealership on Friday and spoke to new finance person Trey and he said he would call me back within hrs after doing some research but that did not happen I had to reach out again on Saturday to the dealership In the meantime I am driving a car that does not belong to me and has expired day tags Was told that if they couldn't resolve this by noon today that I could get my car back and the deal would be as if it didn't happen I'm opting for that option Never want to do business with this dealership Regards, [redacted]
We have repliedIn fact, we spoke with customer, and to my knowledge all was handled and customer taken care ofOur response initially was that we would reach out directly to customerWe did just that.Thank you
We will check paperwork and verify if there is a "we owe" document on file and if so reach out to customerThe we owe document outlines in writing any promises made by us for repairs, equipment, etc to the customer
Thank you for forwarding this matter to my attention and allowing me to respondKia of Greer does not finance vehiclesWe , as a service, obtain customer information and submit it to various third party lenders for credit approvalThe lender determines the approval and the termsCustomers are free to accept these terms and conditions or seek financing through their own sourcesAll customers are advised of this in writingThey sign documents which specifically outline the conditional delivery of any vehicle subject to financingSuch was the case here.We regret that this customer was not approved or cannot meet the lender's conditions and termsNothing would please us more but to see the the transaction completedHowever, this is beyond our controlSincerely, Bob H***
Thank you for forwarding this matter to my attentionI will ask our parts and service director to reach out to the customer directly and see what we can do to assist
I do not have a copy of the paperwork handy as of this response so I cannot validate this customers’ breakdown of the dollars paid, nor can I verify his payoff amount; I will pull it and reviewHowever, I can tell you that we do charge a profit to handle such transactionsWe have to outright purchase the vehicle from the leasing company, Then we sell to this customerWe are due a profit for our time and overhead to process such a transaction.We will review and reach out to customer at earliest convenience.Sincerely, Bob H***
Thank you for forwarding this matter to our attentionWe have no record that this customer has ever asked to be removed from our databaseWe will be glad to place on do not call in our systemDoes the customer wish to be removed from our mail list as well?Also, please inform customer that while we will be glad to remove from our list, we have no control over any other Kia dealership or Kia Motors databaseTherefore, they may continue to get contacts from others.Also, to express our apologies and to maintain some relationship with this customer, We would like to send them a $voucher to be used at Kia of Greer for parts or service.Sincerely, [redacted] ***
I apologize for not answering the business answer to my complaint but this has been resolved to our satisfaction.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is typical that the dealership would plead ignorance I have again reached out to the dealership on Friday and spoke to new finance person Trey and he said he would call me back within hrs after doing some research but that did not happen I had to reach out again on Saturday to the dealership In the meantime I am driving a car that does not belong to me and has expired day tags Was told that if they couldn't resolve this by noon today that I could get my car back and the deal would be as if it didn't happen I'm opting for that option Never want to do business with this dealership Regards, [redacted]
We have repliedIn fact, we spoke with customer, and to my knowledge all was handled and customer taken care ofOur response initially was that we would reach out directly to customerWe did just that.Thank you
We will check paperwork and verify if there is a "we owe" document on file and if so reach out to customerThe we owe document outlines in writing any promises made by us for repairs, equipment, etc to the customer
Thank you for forwarding this matter to my attention and allowing me to respondKia of Greer does not finance vehiclesWe , as a service, obtain customer information and submit it to various third party lenders for credit approvalThe lender determines the approval and the termsCustomers are free to accept these terms and conditions or seek financing through their own sourcesAll customers are advised of this in writingThey sign documents which specifically outline the conditional delivery of any vehicle subject to financingSuch was the case here.We regret that this customer was not approved or cannot meet the lender's conditions and termsNothing would please us more but to see the the transaction completedHowever, this is beyond our controlSincerely, Bob H***
Thank you for forwarding this matter to my attentionI will ask our parts and service director to reach out to the customer directly and see what we can do to assist