Sign in

Custom Made

Sharing is caring! Have something to share about Custom Made? Use RevDex to write a review
Reviews Custom Made

Custom Made Reviews (1)

Review: On X-XX-XX I went shopping in Galleria Mall in Roseville with my two grandchildren We came to a vendor's booth with custom made tee shirts and sweatshirts We decided to purchase shirts for our upcoming trip to Disneyland The logo we chose was TEAM MICKEY We picked our shirts and she said it would take about 7 min to print if we wanted to walk around and come back We were right outside the Disney store so we decided to go in there and look around My transaction for payment was processed at 11:45 am on merchant ID XXXXXXX for $42.90 invoice number XXXXXXX at Custom Made. At about 12 noon we came out of the Disney store to pick up our purchase and were told they did not have the logo we wanted She said she called the owner Sam and he was not returning her call I ask for a refund She said she could not do that She called him again while I was thee and then told me he was on his way down. It would be 5 min I again said I want my money back She said I can give you his number So she gave me at XXX-XXX-XXXX I called him at 12:04 pm He said he would issue me a refund at which point I handed the phone to the cashier She ask how she could make a payment refund on debit transaction when she hung up she said the money goes directly into his bank account and we would have to wait for him The time was 12:07 pm He was supposedly on his way and I was told it would take 5 minutes We stood cleaning against the wall for another 10 min then decided to sit down on the floor At 12:37 pm when he was still not there I decided to go to the mall office to see what could be done When I got there I told them what happen and gave them the phone number They called him and he had finally arrived I could hear yelling I told her to wait for me which we had done for over 30 min The people in the mall office said I should go back down he was at the booth and ready to issue my refund I went down stairs and when I approached him with my receipt in hand he immediately started exhibiting hostile and aggressive behavior pointing his finger and yelling at me He said "You don't tell me how to run my business I make my own rules The mall doesn't tell me what to do You don't go to them I told you to wait for me I don't give refunds My business license says no refunds" all this was said in a very loud very aggressive abusive way When I was finally able to speak I told him we had waited over 38 min for him and were told he would be thee in 5 min his reply was"I don't own a jet plane" and some other nasty comment I showed him my receipt and said no where on my receipt did it say there were no refunds "he said he was going to refund my money out of the goodness of his heart and said now he was not going to What are you going do about that?" I said I would file a police report to which he replied "you do that' We went back to the office and by this time I was crying and shaking When we got there he was on the phone with the vendor and he ask me what size shirts we had ordered as he was now ready to fulfill the order I told him no I would not go back down there He ask me if I wanted to fill a claim with security to which I replied yes He said they would be there in 3 minutes I then went out into the hall to compose myself Security came and took me to their office and ask me to file a claim I said yes that I was verbally abused felt threatened and was scared of the man By this time it was maybe 1:20 pm I said I needed to get back to Dixon I was shaking They gave me the information and said I could file online. This incident was witnessed by vendors all around with other customers turning to stare and try to comprehend what was going on Desired Settlement: refund

Check fields!

Write a review of Custom Made, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Custom Made Rating

Overall satisfaction rating

Description: Shirts - Custom Made

Address: 8074 Targa Cir Apt 74, Citrus Heights, California, United States, 95610-7238

Phone:

Show more...

Add contact information for Custom Made

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated