Custom Masonry LLC

From: [redacted] < [redacted] @***.net>Date: Thu, Sep 24, at 10:PMSubject: RE: CheckTo: [redacted] @myRevdex.com.orgYou can close the complaintPls post these messages here on Revdex.comThanks.Am I satisfied? NoThey didn't want to come back to clean up their messI had to clean up their mess so I can do the sealant on the patio before winter comesI was lucky to be able to figure out how to clean up the messThey don't want to go the extra mile to make customers happy.Regards, [redacted] -----Original Message-----From: Bill B [redacted] [mailto:cmasonryofva@***.com]Sent: Thursday, September 24, 9:PMTo: [redacted] Subject: Re: CheckNo problem [redacted] !Ive learned in life some people you can't make happy no matter what you do! My company will be just fine and has been fine for years.Im sorry you feel the way you do and feel the need to bad mouth people who actually get up and work hard for their family everyday.You are the one who picked out the stone and you are the one complaining about the color.I guess I was wrong.My family and I wish you all the best!God bless!Sent from my [redacted] > On Sep 24, 2015, at 8:PM, [redacted] < [redacted] @***.net> wrote:>> I assume you replied because of Revdex.com? My patio is all cleaned upYou don't need to come back.>> At the time when I filed at Revdex.com there were lots of stains left behind from installationAfter I filed at Revdex.com I found sulfamic acid on the Internet and wanted to try it so I went over to [redacted] and bought sulfamic acid for cheap $This product seemed to work most of the time and I removed other harder stains with power washing and it's now all cleanedI worked very hard to get those stains removed and I did a lot of hard scrubbing that got me sweatI need to get them removed in time before winter comesYou seemed to never want to get them all thoroughly cleaned up so I had to file at Revdex.com to make you come back and clean them up but it's already done.>> The first contractor Merrifield Nursery who installed my first flagstone patio back in seemed to do a better job cleaning upThey left a lot of mess tooThey only cleaned up once and left only a few spots that were removed later with power washing.>> As for the orange stoneI felt you should have notify me at time of installation if it's okay with me before go ahead and put it inTo replace the stone one of your men told me that it may possibly ruin the cement appearance if the stone is replaced so I declined itI'm starting to get used to it so I think it's okay with meI wonder why you didn't put back in the blue stone as I had requested but you did put back in the other two stones with awning latches.>> Regards,> [redacted] >>> -----Original Message-----> From: Bill B [redacted] [mailto:cmasonryofva@***.com]> Sent: Thursday, September 24, 3:PM> To: [redacted] > Subject: Re: Check>> Hey [redacted] it's Bill I haven't heard anything from you pertaining to me coming over and cleaning the job one more time if it's OK please let me know>> Sent from my [redacted] >>> On Sep 23, 2015, at 11:AM, Bill B [redacted] wrote:>>>> [redacted] if you could give me a few days to get back over to your project to double clean it one more time this would be the third time I cleaned it if if you don't like a certain stone please let me know when I can replace the stone but please give me a chance to come over there and take care of it to make you happy I have one guy out right now that his wife just had a baby so I'm a little shorthanded and I would really appreciate you just give me a A chance to finish up and make you happy.if there is orange marks on the stone that is iron ore which has black and orange and it just want to make you aware of Pennsylvania flagstone does have iron ore in it sometimes you don't get it with certain pallets of stone sometimes you do again you chose the stone.I will be there at the beginning of next week if possible please let me know my number is ###-###-#### if you need to call me and let me know thank you>>>> Sent from my [redacted] >>>>> On Sep 8, 2015, at 11:AM, [redacted] < [redacted] @***.net> wrote:>>>>>> I saw dark marks on the orange stone I never saw beforeLooks like it was permanently marred? It looks like strokes from doing the acid washPls check it.>>>>>> I will access my home email while traveling.>>>>>> -----Original Message----->>> From: Bill B [redacted] [mailto:cmasonryofva@***.com]>>> Sent: Tuesday, September 08, 9:AM>>> To: [redacted] >>> Subject: Re: Check>>>>>> Yes>>>>>> Sent from my [redacted] >>>>>>> On Sep 8, 2015, at 8:AM, [redacted] < [redacted] @***.net> wrote:>>>>>>>> Will you guys come back to clean up the rest of those stains you left while we're gone?>>>>>>>> -----Original Message----->>>> From: [redacted] [mailto: [redacted] @***.net]>>>> Sent: Monday, September 07, 6:PM>>>> To: 'Bill B***'>>>> Subject: RE: Check>>>>>>>> Your men came and did the acid washWhen it was wet you don't see stainsThe patio has dried up now and some stains still remain but improved.>>>>>>>> -----Original Message----->>>> From: Bill B [redacted] [mailto:cmasonryofva@***.com]>>>> Sent: Monday, September 07, 4:PM>>>> To: [redacted] >>>> Subject: Re: Check>>>>>>>> Ok thanks [redacted] have a good trip>>>>>>>> Sent from my [redacted] >>>>>>>> On Sep 7, 2015, at 10:AM, [redacted] < [redacted] @***.net> wrote:>>>>>>>>>>>> Your guy came over recently and I forgot to give him the checkHe said he may come over soon this afternoon to do second washI hope he comes so I’m putting the check on my door for him if he comes

From: *** ***Date: Thu, Sep 24, at 10:PMSubject: RE: CheckTo: ***@myRevdex.com.orgYou can close the complaintPls post these messages here on Revdex.comThanks.Am I satisfied? NoThey didn't want to come back to clean up their messI had to clean up their
mess so I can do the sealant on the patio before winter comesI was lucky to be able to figure out how to clean up the messThey don't want to go the extra mile to make customers happy.Regards,*** -----Original Message-----From: Bill B*** [mailto:cmasonryofva@***.com]Sent: Thursday, September 24, 9:PMTo: *** ***Subject: Re: CheckNo problem ***!Ive learned in life some people you can't make happy no matter what you do! My company will be just fine and has been fine for years.Im sorry you feel the way you do and feel the need to bad mouth people who actually get up and work hard for their family everyday.You are the one who picked out the stone and you are the one complaining about the color.I guess I was wrong.My family and I wish you all the best!God bless!Sent from my ***> On Sep 24, 2015, at 8:PM, *** *** wrote:>> I assume you replied because of Revdex.com? My patio is all cleaned upYou don't need to come back.>> At the time when I filed at Revdex.com there were lots of stains left behind from installationAfter I filed at Revdex.com I found sulfamic acid on the Internet and wanted to try it so I went over to *** *** and bought sulfamic acid for cheap $This product seemed to work most of the time and I removed other harder stains with power washing and it's now all cleanedI worked very hard to get those stains removed and I did a lot of hard scrubbing that got me sweatI need to get them removed in time before winter comesYou seemed to never want to get them all thoroughly cleaned up so I had to file at Revdex.com to make you come back and clean them up but it's already done.>> The first contractor Merrifield Nursery who installed my first flagstone patio back in seemed to do a better job cleaning upThey left a lot of mess tooThey only cleaned up once and left only a few spots that were removed later with power washing.>> As for the orange stoneI felt you should have notify me at time of installation if it's okay with me before go ahead and put it inTo replace the stone one of your men told me that it may possibly ruin the cement appearance if the stone is replaced so I declined itI'm starting to get used to it so I think it's okay with meI wonder why you didn't put back in the blue stone as I had requested but you did put back in the other two stones with awning latches.>> Regards,> ***>>> -----Original Message-----> From: Bill B*** [mailto:cmasonryofva@***.com]> Sent: Thursday, September 24, 3:PM> To: *** ***> Subject: Re: Check>> Hey *** it's Bill I haven't heard anything from you pertaining to me coming over and cleaning the job one more time if it's OK please let me know>> Sent from my ***>>> On Sep 23, 2015, at 11:AM, Bill B*** wrote:>>>> *** if you could give me a few days to get back over to your project to double clean it one more time this would be the third time I cleaned it if if you don't like a certain stone please let me know when I can replace the stone but please give me a chance to come over there and take care of it to make you happy I have one guy out right now that his wife just had a baby so I'm a little shorthanded and I would really appreciate you just give me a A chance to finish up and make you happy.if there is orange marks on the stone that is iron ore which has black and orange and it just want to make you aware of Pennsylvania flagstone does have iron ore in it sometimes you don't get it with certain pallets of stone sometimes you do again you chose the stone.I will be there at the beginning of next week if possible please let me know my number is ###-###-#### if you need to call me and let me know thank you>>>> Sent from my ***>>>>> On Sep 8, 2015, at 11:AM, *** *** wrote:>>>>>> I saw dark marks on the orange stone I never saw beforeLooks like it was permanently marred? It looks like strokes from doing the acid washPls check it.>>>>>> I will access my home email while traveling.>>>>>> -----Original Message----->>> From: Bill B*** [mailto:cmasonryofva@***.com]>>> Sent: Tuesday, September 08, 9:AM>>> To: *** ***>>> Subject: Re: Check>>>>>> Yes>>>>>> Sent from my ***>>>>>>> On Sep 8, 2015, at 8:AM, *** *** wrote:>>>>>>>> Will you guys come back to clean up the rest of those stains you left while we're gone?>>>>>>>> -----Original Message----->>>> From: *** *** [mailto:***@***.net]>>>> Sent: Monday, September 07, 6:PM>>>> To: 'Bill B***'>>>> Subject: RE: Check>>>>>>>> Your men came and did the acid washWhen it was wet you don't see stainsThe patio has dried up now and some stains still remain but improved.>>>>>>>> -----Original Message----->>>> From: Bill B*** [mailto:cmasonryofva@***.com]>>>> Sent: Monday, September 07, 4:PM>>>> To: *** ***>>>> Subject: Re: Check>>>>>>>> Ok thanks *** have a good trip>>>>>>>> Sent from my ***>>>>>>>> On Sep 7, 2015, at 10:AM, *** *** wrote:>>>>>>>>>>>> Your guy came over recently and I forgot to give him the checkHe said he may come over soon this afternoon to do second washI hope he comes so I’m putting the check on my door for him if he comes

From: [redacted]
font-family: arial, sans-serif;"><[redacted].net>Date: Thu, Sep 24, 2015 at 10:01 PMSubject: RE: CheckTo: [redacted]@myRevdex.com.orgYou can close the complaint. Pls post these messages here on Revdex.com. Thanks.Am I satisfied? No. They didn't want to come back to clean up their mess. I had to clean up their mess so I can do the sealant on the patio before winter comes. I was lucky to be able to figure out how to clean up the mess. They don't want to go the extra mile to make customers happy.Regards,[redacted]
 
-----Original Message-----From: Bill B[redacted] [mailto:cmasonryofva@[redacted].com]Sent: Thursday, September 24, 2015 9:00 PMTo: [redacted]Subject: Re: CheckNo problem [redacted]!Ive learned in life some people you can't make happy no matter what you do! My company will be just fine and has been fine for 14 years.Im sorry you feel the way you do and feel the need to bad mouth people who actually get up and work hard for their family everyday.You are the one who picked out the stone and you are the one complaining about the color.I guess I was wrong.My family and I wish you all the best!God bless!Sent from my [redacted]
> On Sep 24, 2015, at 8:31 PM, [redacted] <[redacted].net> wrote:>> I assume you replied because of Revdex.com? My patio is all cleaned up. You don't need to come back.>> At the time when I filed at Revdex.com there were lots of stains left behind from installation. After I filed at Revdex.com I found sulfamic acid on the Internet and wanted to try it so I went over to [redacted] and bought sulfamic acid for cheap $6. This product seemed to work most of the time and I removed other harder stains with power washing and it's now all cleaned. I worked very hard to get those stains removed and I did a lot of hard scrubbing that got me sweat. I need to get them removed in time before winter comes. You seemed to never want to get them all thoroughly cleaned up so I had to file at Revdex.com to make you come back and clean them up but it's already done.>> The first contractor Merrifield Nursery who installed my first flagstone patio back in 2002 seemed to do a better job cleaning up. They left a lot of mess too. They only cleaned up once and left only a few spots that were removed later with power washing.>> As for the orange stone... I felt you should have notify me at time of installation if it's okay with me before go ahead and put it in. To replace the stone one of your men told me that it may possibly ruin the cement appearance if the stone is replaced so I declined it. I'm starting to get used to it so I think it's okay with me. I wonder why you didn't put back in the blue stone as I had requested but you did put back in the other two stones with awning latches.>> Regards,> [redacted]
>>> -----Original Message-----> From: Bill B[redacted] [mailto:cmasonryofva@[redacted].com]> Sent: Thursday, September 24, 2015 3:09 PM> To: [redacted]> Subject: Re: Check>> Hey [redacted] it's Bill I haven't heard anything from you pertaining to me coming over and cleaning the job one more time if it's OK please let me know>> Sent from my [redacted]
>>> On Sep 23, 2015, at 11:25 AM, Bill B[redacted] <cmasonryofva@[redacted].com> wrote:>>>> [redacted] if you could give me a few days to get back over to your project to double clean it one more time this would be the third time I cleaned it if if you don't like a certain stone please let me know when I can replace the stone but please give me a chance to come over there and take care of it to make you happy I have one guy out right now that his wife just had a baby so I'm a little shorthanded and I would really appreciate you just give me a A chance to finish up and make you happy.if there is orange marks on the stone that is iron ore which has black and orange and it just want to make you aware of Pennsylvania flagstone does have iron ore in it sometimes you don't get it with certain pallets of stone sometimes you do again you chose the stone.I will be there at the beginning of next week if possible please let me know my number is ###-###-#### if you need to call me and let me know thank you>>>> Sent from my [redacted]
>>>>> On Sep 8, 2015, at 11:59 AM, [redacted] <[redacted].net> wrote:>>>>>> I saw dark marks on the orange stone I never saw before. Looks like it was permanently marred? It looks like strokes from doing the acid wash. Pls check it.>>>>>> I will access my home email while traveling.>>>>>> -----Original Message----->>> From: Bill B[redacted] [mailto:cmasonryofva@[redacted].com]>>> Sent: Tuesday, September 08, 2015 9:44 AM>>> To: [redacted]>>> Subject: Re: Check>>>>>> Yes>>>>>> Sent from my [redacted]>>>>>>> On Sep 8, 2015, at 8:34 AM, [redacted] <[redacted].net> wrote:>>>>>>>> Will you guys come back to clean up the rest of those stains you left while we're gone?>>>>>>>> -----Original Message----->>>> From: [redacted] [mailto:[redacted].net]>>>> Sent: Monday, September 07, 2015 6:14 PM>>>> To: 'Bill B[redacted]'>>>> Subject: RE: Check>>>>>>>> Your men came and did the acid wash. When it was wet you don't see stains. The patio has dried up now and some stains still remain but improved.>>>>>>>> -----Original Message----->>>> From: Bill B[redacted] [mailto:cmasonryofva@[redacted].com]>>>> Sent: Monday, September 07, 2015 4:57 PM>>>> To: [redacted]>>>> Subject: Re: Check>>>>>>>> Ok thanks [redacted] have a good trip>>>>>>>> Sent from my [redacted]>>>>>>>> On Sep 7, 2015, at 10:35 AM, [redacted] <[redacted].net> wrote:>>>>>>>>>>>> Your guy came over recently and I forgot to give him the check. He said he may come over soon this afternoon to do second wash. I hope he comes so I’m putting the check on my door for him if he comes.