Custom Movers Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12535445, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Custom Movers Services performed origin services for Miss [redacted] on 5/8/and destination services on 5/9/Her credit card information was collected, and was charged accordingly for each end It is our policy to mail each customer a copy of their paid invoice and their credit card receiptThe reason that Miss [redacted] received numerous copies of invoices/credit card receipts for others customers was due to a computer error in our system Miss [redacted] 's credit card has not been charged for another customer's services,nor has Miss [redacted] beem actually billed for another customer's servicesThere was a glitch in the saving of the current address and Miss [redacted] 's address got saved in the profileOnce the billing is complete on any one particular customer, the credit card information is destroyedIt does not remain in our system This was again, a computer error and error in not catching it during the mailing of COD invoices Our office staff have spoken to her before regarding this and assured her that her credit card had not been charged for services other then her ownOne of my co-workers in the accounting department explained to her that this was a glitch in the system and that this would not happen again I have taken the appropriate steps to make sure this does not happen againI have blacked out the billing address field in our system, so it will not allow an address to be auto-saved I do greatly apologize for the inconvenience this has caused this customerWe pride ourselves in customer satisfaction and do not like having a mistake like this Thank you, Stephanie K Accounting Department

From: Date: Wed, Oct 4, at 11:AMSubject: Revdex.com Compliant ID # ***To: Hello Mr***Per our conversation to*** below is our response to the complaint filed by Ms*** CMS is currently working with Ms*** to have the Glass Table Top replaced by a local glass shop.
Initially we offered an appearance allowance due to the very small chip in the edge of the Glass Table Top, Ms*** refused. We started searching for local glass shops that could replace the top. We had numerous quotes, Ms*** wanted us to use a specific shop, which she spoke to herself, and the quote was much higher than other quotes CMS had received. After some time went by, our owner spoke with Ms*** and advised how we could resolve the issue.At this point CMS has contacted a local glass shop to go out to survey the piece and provide a quote to replace and deliver the replacement Glass Table Top. Thank you. Thank You, How Am I Doing? We value your feedback and opinions!Did I provide exceptional service? Do you have any suggestions on how I can improve? We’d love to hear about it! This will only be shared with my direct manager to help us meet our goals for excellent customer service. Custom Movers Services, IncKent Rd. Stow, OH 44224Phone # Fax # www.custommoversservices.com

From: Shawn ***Date: Fri, Oct 13, at 10:AMSubject: Re: You have a New Message from Revdex.com Serving Akron Ohio, Complaint #***To: Revdex.com Interesting that you have closed this as we have not resolved the situation AND the person responding no longer works for the companyI was told that from the current person I am working withGetting you involved ONLY opened the line of communication with the company but has not resolved as of yet.Sent from my iPhone

CMS, Custom Movers Services has reached out to Mr*** and we have agreed upon a settlement. We offered Mr*** a price reduction on Saturday, but he advised he was filing a complaint. We reached out to Mr*** again Wednesday, and offered a another price reduction and he accepted.CMS
was sorry for the misunderstanding, our technician did tell Mrson Friday that if there was a problem, to call him in the morning on Saturday. CMS did not get the call until approx 1:15PM Saturday and right at that moment the technician could not get back out. An hour or so later the tech could get back out. Sean, in CMS Customer Service called Mrbut Mradvised the movers had done it already. We are certainly sorry if the situation caused any undue stress, but we did offer a resolution on Saturday. And have offered a resolution that Mrhas accepted as of today.Thank you,*** ***CMS, Inc

Initial Business Response /* (1000, 5, 2015/07/20) */
Custom Movers Services performed origin services for Miss [redacted] on 5/8/2015 and destination services on 5/9/2015. Her credit card information was collected, and was charged accordingly for each end.
It is our policy to mail each customer...

a copy of their paid invoice and their credit card receipt. The reason that Miss [redacted] received numerous copies of invoices/credit card receipts for others customers was due to a computer error in our system.
Miss [redacted]'s credit card has not been charged for another customer's services,nor has Miss [redacted] beem actually billed for another customer's services. There was a glitch in the saving of the current address and Miss [redacted]'s address got saved in the profile. Once the billing is complete on any one particular customer, the credit card information is destroyed. It does not remain in our system.
This was again, a computer error and error in not catching it during the mailing of COD invoices.
Our office staff have spoken to her before regarding this and assured her that her credit card had not been charged for services other then her own. One of my co-workers in the accounting department explained to her that this was a glitch in the system and that this would not happen again.
I have taken the appropriate steps to make sure this does not happen again. I have blacked out the billing address field in our system, so it will not allow an address to be auto-saved.
I do greatly apologize for the inconvenience this has caused this customer. We pride ourselves in customer satisfaction and do not like having a mistake like this.
Thank you,
Stephanie K.
Accounting Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12535445, and find that this resolution is satisfactory to me.