First let me apologize for the last response, I made the poor decision to reply using my phone and it would not let me edit without a real struggle and then I accidentally pressed the send buttonAs it is stated in our policies we will not be giving you a refundThe policies are made available in our entryway(in the new and old locations) as well as online.However, we would like to still resolve this issue, here are the options.Option 1: Give the gift certificates away to others and they can take advantage of option or or yourself can make use of these options.Option 2: The gift certificate can be used for the promotional value, no extra cost, as previously stated, however, it must be used before July 31, 2017.Option : Use the gift certificate for the purchase value which never expiresEach one is $tax includedFor example: You could do a minute massage (All of our massages are minute of consultation where we customize the massage to fit your needs, massage time, and minutes of rest) for $95, Add an enhancement (deep tissue, aromatherapy, and/or trigger point) for $20, and add extra time at $a minute and/or you can add more time of restI am sorry for the stress this has caused you and I hope you make use of these optionsAlso, we have another massage therapist if you would rather have your massage with herShe works Tuesday mornings until 1:30, Thursday and Saturdays after 2:30p
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
First let me apologize for the last response, I made the poor decision to reply using my phone and it would not let me edit without a real struggle and then I accidentally pressed the send button. As it is stated in our policies we will not be giving you a refund. The policies are made available in our entryway(in the new and old locations) as well as online.However, we would like to still resolve this issue, here are the options.Option 1: Give the gift certificates away to others and they can take advantage of option 2 or 3 or yourself can make use of these options.Option 2: The gift certificate can be used for the promotional value, no extra cost, as previously stated, however, it must be used before July 31, 2017.Option 3 : Use the gift certificate for the purchase value which never expires. Each one is $40 tax included. For example: You could do a 100 minute massage (All of our massages are 10 minute of consultation where we customize the massage to fit your needs, massage time, and 10 minutes of rest) for $95, Add an enhancement (deep tissue, aromatherapy, and/or trigger point) for $20, and add extra time at $1 a minute and/or you can add more time of rest. I am sorry for the stress this has caused you and I hope you make use of these options. Also, we have another massage therapist if you would rather have your massage with her. She works Tuesday mornings until 1:30, Thursday and Saturdays after 2:30p.
Attach to a few things first is the actual receipt from the purchase in question. She had purchased during a promotion so the massage we're a part of the deal to 60-minute massages for $80. Also enclosed on our website has been posted since before the purchase our policies stating that promotional...
value items have 90 days to be used. Also in our policies it shows a return of 14 days. Also enclosed is my [redacted] post that I had decided after she had left.On that day, I reiterated my policies to her but I had also told her don't worry about it we'll just go ahead and use it for the massage today and nothing will be owed ,however, she decided that she was no longer wanting to do the massage and left which is cancelled appointment which is a $20 fee.
First let me apologize for the last response, I made the poor decision to reply using my phone and it would not let me edit without a real struggle and then I accidentally pressed the send buttonAs it is stated in our policies we will not be giving you a refundThe policies are made available in our entryway(in the new and old locations) as well as online.However, we would like to still resolve this issue, here are the options.Option 1: Give the gift certificates away to others and they can take advantage of option or or yourself can make use of these options.Option 2: The gift certificate can be used for the promotional value, no extra cost, as previously stated, however, it must be used before July 31, 2017.Option : Use the gift certificate for the purchase value which never expiresEach one is $tax includedFor example: You could do a minute massage (All of our massages are minute of consultation where we customize the massage to fit your needs, massage time, and minutes of rest) for $95, Add an enhancement (deep tissue, aromatherapy, and/or trigger point) for $20, and add extra time at $a minute and/or you can add more time of restI am sorry for the stress this has caused you and I hope you make use of these optionsAlso, we have another massage therapist if you would rather have your massage with herShe works Tuesday mornings until 1:30, Thursday and Saturdays after 2:30p
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
First let me apologize for the last response, I made the poor decision to reply using my phone and it would not let me edit without a real struggle and then I accidentally pressed the send button. As it is stated in our policies we will not be giving you a refund. The policies are made available in our entryway(in the new and old locations) as well as online.However, we would like to still resolve this issue, here are the options.Option 1: Give the gift certificates away to others and they can take advantage of option 2 or 3 or yourself can make use of these options.Option 2: The gift certificate can be used for the promotional value, no extra cost, as previously stated, however, it must be used before July 31, 2017.Option 3 : Use the gift certificate for the purchase value which never expires. Each one is $40 tax included. For example: You could do a 100 minute massage (All of our massages are 10 minute of consultation where we customize the massage to fit your needs, massage time, and 10 minutes of rest) for $95, Add an enhancement (deep tissue, aromatherapy, and/or trigger point) for $20, and add extra time at $1 a minute and/or you can add more time of rest. I am sorry for the stress this has caused you and I hope you make use of these options. Also, we have another massage therapist if you would rather have your massage with her. She works Tuesday mornings until 1:30, Thursday and Saturdays after 2:30p.
Attach to a few things first is the actual receipt from the purchase in question. She had purchased during a promotion so the massage we're a part of the deal to 60-minute massages for $80. Also enclosed on our website has been posted since before the purchase our policies stating that promotional...
value items have 90 days to be used. Also in our policies it shows a return of 14 days. Also enclosed is my [redacted] post that I had decided after she had left.On that day, I reiterated my policies to her but I had also told her don't worry about it we'll just go ahead and use it for the massage today and nothing will be owed ,however, she decided that she was no longer wanting to do the massage and left which is cancelled appointment which is a $20 fee.