Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Custom Remodelers made every effort to get the customers door installed in a timely fashionThe customer was called on 6/and put on the schedule for installation on 7/Well within our desired wk timelineWe have no record of an email or voicemail left when our office building was closed on 7/If there are issues with our installation, Custom Remodelers would like an opportunity to correct the problem for the homeownerWe have documented this on the customer job file and will be available to correct any problems that may occur in the future We thank the Revdex.com for their help in this matter
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ February 18th, Re: Case # [redacted] : [redacted] Custom Remodelers, Incinstalled roofing on customer's house per contractCustomer was shown a sample board of colors to choose fromShe selected the color Weatherwood After the roof was completed, Mrs [redacted] was not happy with the color choice, but this is the color we were contracted to installIn order to show good will and to appease the customer, Custom Remodelers, Incwould be willing to tear off the shingles at a reduced priceWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response of the businessIt is not an accurate description of what occurred This is what transpired with the salesman from Custom Remodelers, Inc.: I was shown eleven shingle samples - ONLY shades of gray and black from which to choose from I told the salesman that I didn't like gray or black and any of the shingle choices he showed to meI said to the salesman, "Are these the ONLY choices?" I asked the salesman specifically if there were any other shingle choices I could choose from and he didn't respond to my questionHe continued to show me the shingle choices and told me which one HE thought would look best with the brick on the front of the house.The work on the house transpired on January When the roofing job was complete and the salesman came back to pick up payment for the job (February 1), I told him that I was unhappy with the shingle choice he sold to meHe told me he understood why I was unhappy and agreed that the shingle color did not go with the brick on the front of my houseHe said, "I'll see what I can do" Salesman went to his car and brought back a very large shingle sample book with at least shingle samples that I could have make a selection fromOnce seeing the different choices I could have chosen, and finding at least choices that would have been a better match, the salesman indicated that he would bring back large shingle samples for me to seeHe told me that he was going to go back to his office and talk to his boss I was NEVER shown any of these 25+ choices of shingles when the salemsan originally met with my husband and me regarding reroofing our house If the salesman would have ORIGINALLY shown to me ALL the shingle samples available from which to choose from, I would not feel as if I was taken advantage of through high-powered salesmanshipI would not have felt pressured to select a shingle sample and I would have shingles on the house that compliment the brick, front door and house siding I waited to hear from the salesman about his conversation with his bossAfter no response, I called the salesman on February 12th who told me they would replace the shingles for a $feeWe already paid over $19,for the roofing work Final Business Response / [redacted] (4000, 9, 2016/02/23) */ February 23rd, Re: Case # [redacted] : [redacted] Again, Custom Remodelers, Incinstalled roofing on customer's house per contractCustomer was shown a sample board of colors to choose fromShe selected the color WeatherwoodAfter the roof was completed, Mrs [redacted] was not happy with the color choice, but this is the color we were contracted to installIn order to show good will and to appease the customer, Custom Remodelers, Incwould be willing to tear off the shingles at a reduced priceWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
December 16th, RE: Case # [redacted] : [redacted] Custom Remodelers, Inchas reset an appointment with the homeowner on January 10th, to address concernsWe apologize for any inconvenience this may have causedWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
September 19th, Re: Case #ID: [redacted] : [redacted] Custom Remodelers, Incinstalled gutters and downspouts per sales contractThe customer signed the contract as a cash contractOnce the customer told Custom Remodelers, Incshe would not be paying for the gutters she contracted for, a lien was placed on the propertyCustom Remodelers, Incwould be willing to set up a payment plan with the homeownerWe thank the Revdex.com for their help in resolving this issueRespectfully, Custom Remodelers, Inc
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ We were contacted the same day this complaint was filedEven though we did not know of the Revdex.com complaint, we had already scheduled to come out the next day to look at the guttersWe are confident if there are any adjustments that need to be made, it will be taken care of todayWe thank the Revdex.com for their help in resolving this issue ***confirmed via phone
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ February 18th, Re: Case # [redacted] : [redacted] Custom Remodelers, Incinstalled a patio door as contractedAfter installing patio door it was determined there was a manufacturer defect on the screenCustom Remodelers, Incnotified the manufacturer of the defective screen and they agreed to send a new screenCustom Remodelers, Incattempted to install the new screen from the manufacturer and it was made too bigCustom Remodelers, Incordered a 2nd screen from the manufacturer and will install when receivedWe are sorry for manufacturer warranty issuesWe thank the Revdex.com for their help in resolving this claim Respectfully, Custom Remodelers, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue began long before the issues with the screen, and as with everything else, the story changes each timeThis is the first I've heard about the original screen having a defectThe larger issue is the lack of communication, untimely completion of the entire job ( It shouldn't take months to get a patio door), and that each step has only been completed due to me reaching out and asking for a statusAfter signing a contract, the measurements weren't even taken for a month, and again, that was due to me asking for a statusEach time I text/call to ask, I receive different storiesThis isn't how you treat a customerDealing with our garage/house fire was easier than ordering this patio doorWe were only out of our house for weeks for that! I'd like to see the company take some responsibility for their lack of customer service and poor job/project management skills in ordering a patio door that cost $4,000! Final Business Response / [redacted] (4000, 15, 2016/03/04) */ March 4th, Re: Case # [redacted] : [redacted] Mrs [redacted] was contacted by Ryan ***, the sales manager of Custom Remodelers, Inc., and informed that the manufacturer's defective screen for her patio door that was ordered is scheduled to be delivered on 3/10/Mr [redacted] has a service representative scheduled to install the screen on Friday, 3/11/ Mrs [redacted] told Mr [redacted] that when the service on her screen door is complete, she will not be paying Custom Remodelers, Incthe amount due on her contractMr [redacted] apologized for the manufacturers defect in the patio door screen and tried to offer a sizeable discount of $which is approximately 10% of contracted amount due to manufacturer defectCustomer stated she is unwilling to accept that agreementMr [redacted] then explained that if no mutual agreement can be reached, that Custom Remodelers, Incwill explore all options to legally collect on the contract signed by customer We thank the Revdex.com for their help in resolving this matter Respectfully, Custom Remodelers, Inc Final Consumer Response / [redacted] (3000, 17, 2016/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree that no agreement in settlement can be reachedCustom Remodelers has chosen to ignore the root issue of my complaint, the lack of communication and poor project management of a new patio door and installationIf completed on March 11th, it will be months, and the delay didn't start with a defect in the screen door, it started from the beginning, with even getting the door measuredUP till even this last step, I constantly have to follow upWe were told weeks for this screen the last time ( when they said it was too big), but it will be at least weeksI don't believe this company places orders or follows up on orders in a timely manner$is not an acceptable discount on a patio door that cost $and took months ( hopefully , since not complete) to completeWhen the job is completed, I'll sign off on being completed, and will deal with the remaining balance being financed as agreed if I choose to not take legal action against this companyI don't really want my credit ruined due to my decision to work with an awful company, but want to do warn others against this companyNo need to go back and forth anymore, but don't want this considered " resolved" as the company did nothing to work with meI would like them to see this response
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Custom Remodelers custom ordered an egress window to be installed with an egress pitThere is no direction of swing indicated on any of the paperwork and was never spoken about at point of saleUpon re-measure, our installer inquired about the direction of swing and noted it on his paperworkThe window came as instructed, matching the installers paperworkThere is no issue with the window or concern of safety with the window opening in either directionThe current window matches all paperworkWe are sorry for any inconvenience the customer may have experienced during the installation of their egress window projectIf the customer would like their window to operate in the other direction, Custom Remodelers would be willing to order a new window for $and install it free of chargeWe thank the Revdex.com for their help with this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per the installer, he "inquired" about the swing of the egress windowThe installer failed to note what we, the customers, have also expressed as a safety hazard when exiting the pit in the case of an emergencyThe pit ladder currently exits directly in front of an overhang, which we specifically told the installer that because of this we wanted our ordered window to swing to the left instead as to avoid this overhang and exit to the neighborhood streetIn case of an emergency, with the current swing of the window, this causes a time delay of exiting to a safe locationThe installer AGREED to this concept and stated that he would be able to assist in this processIn addition to this, with time, we were able to further inspect the work of the installation and noticed that with framing of the window, the installer failed to apply caulking around the window as to prevent intrusion of water into the concrete foundationAgain, we request a settlement price of $for this error on Custom Remodelers partAnd if not this, then to settle for 15% of our completed paymentIncluded is an image of the absence of caulking around the frame of the windowAlso, an image of the overhang to which the ladder exitsIn addition to this, the flashing of the window is not sloped as to allow any water to flow away from the siding of the houseAgain, the most important issue here is the swing of the window leading to an unsafe exit out of the egress pitWe specifically told the installer this since he was the professional to complete the work and the one to complete the dimensions Final Business Response / [redacted] (4000, 9, 2015/09/23) */ As per previous response, Custom Remodelers provided and installed egress window per contractCaulking and flashing was re-inspected by a separate crew from Custom RemodelersIn addition, a final inspection was conducted by the City of Minneapolis finding flashing and caulking to be installed to industry standards and passed City inspectionAgain, we thank the Revdex.com for their help with this matter
Initial Business Response / [redacted] (1000, 8, 2016/01/25) */ A phone call and an e-mail was sent to our customer on 1/Customer called back on 1/to schedule a service appointmentThat appointment has been set for 2/at which time the problem with the window in question will be addressedWe thank the Revdex.com for their help in resolving this issue Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/02/08) */ Thank you helping me coordinate the window repair man to come outThe problem has resolvedThank you!
May 10th, Re: ID # [redacted] : [redacted] A manager from Custom Remodelers, Inchas spoken with the customer as of today’s date and has rescheduled the service for May 16th, A Custom Remodelers, Increpresentative and the homeowner have agreed to meet at the job site after service is complete to address any other issues the customer may have had with this projectWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ November 23rd, Re: Case # [redacted] : [redacted] The wide arched window trim on the ***'s home required a specialty solid PVC material to complete the job in the best manner possibleThe type of material that was needed to be used on this application was not originally communicated properly with the customerThe customer has been contacted and explained why this type of material was necessary in this applicationHe now understands the reasons this type of material was usedAll work has been completed and Custom Remodelers, Incis issuing a $credit for any misunderstandings pertaining to the trimWe thank the Revdex.com for their help in resolving this complaint Respectfully, Custom Remodelers, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Assuming that no lien or other damage has been filed or done to my family credit score I will choose to accept this response to close the fileShould I find out the work is not what they claim, or damage has been done to my credit, we will reopen I am still greatly dissatisfied with the way I've been treated the past months by this company but am willing to move onWe were offered other resolutions that were taken off the table including what was outlined in my complaintQuite frustrating to have no communication and then hope, assumptions and promises with very little explanationAdditionally, we were never contacted or even sent a bill and they threaten to put a lien on our propertyRidiculousThank you for your help Revdex.com
Initial Business Response / [redacted] (1000, 6, 2016/03/04) */ March 4th, Re: Case # [redacted] : [redacted] A representative from Custom Remodelers, Inccontacted customer and apologized for the custom-made block window with exhaust vent being on backorderCustom Remodelers, Incand Mrs [redacted] have reached a mutual agreement to cancel the contractWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I am rejecting this response because: I've been waiting YEARS for screens that fit my windows (and again another summer without proper screens)Custom Remodelers needs to take responsibility, they sold me the windowsI am now requesting reimbursement or replacement
October 4th, Re: Case # [redacted] : [redacted] A representative from both Custom Remodelers, Incand the window manufacturer have met with the customerIt was determined that a new window was neededThe new window has been ordered and will be replaced under the manufacturers’ warrantyWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ July 28th, Re: Case # [redacted] : [redacted] Custom Remodelers, Incexplained to the customer that due to the fact that it was weeks after his cancellation period had ended, per contract, the cancellation provision of 35% of contract price would be due to terminate contractOtherwise, Custom Remodelers, Inchas customer's material in warehouse and have customer call to schedule his siding installation as soon as possibleWe thank the Revdex.com for their help in resolving this matter Respectfully, Ryan [redacted] Sales Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is what I was told when met with Ryan and not an acceptable option I have attached a letter that was dropped off today at CRI's to shed more light on what has occurred to this point Bottom line is that they have not been straightforward nor lived up to their contractI don't trust that work will be completed well or in a timely fashion so them doing anything on my property is not an option Final Business Response / [redacted] (4000, 11, 2015/08/05) */ August 4th, Re: Case # [redacted] : [redacted] Custom Remodelers, Incincurred substantial marketing, administration and material costs pertaining to this orderThe customer also secured 0% financing for months through Wells FargoIn order to appease this customer and continue to demonstrate good will, Custom Remodelers, Incagrees to cancel this contract and return customer's $1,down-paymentWe thank the Revdex.com for their help in resolving this complaint Respectfully, Craig R [redacted] President Final Consumer Response / [redacted] (2000, 17, 2015/08/06) */ Contract was cancelled and money was returned to me
July 13th, Re: Case # [redacted] : [redacted] Custom Remodelers, Inchas serviced this customer multiple times due to manufacturer defects and/or upgrades to their current screensCustom Remodelers, Inchas requested the involvement of the manufacturerManufacturer’s service rep has contacted the customer in order to resolve screen issuesWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
May 9th, Re: ID # [redacted] : [redacted] Custom Remodelers, Inchas completed work contracted by this customerCustom Remodelers, Inchas a service scheduled for a factory-defective trim kit on May 15th, and the city inspection is scheduled for 3:30PM on the same dayWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
Initial Business Response / [redacted] (1000, 9, 2015/10/07) */ Custom Remodelers had to remove the existing gutter covers to install the roof properlyCRI has since re-installed new gutter covers that work with the new roof, and re-attached the downspouts We had dispatched our Siding Installer to replace the scratched fascia (rather than re-paint)The work is being done today In the matter of the bike, the Police are investigating the theft Regards, Steve [redacted] Custom Remodelers, Inc [redacted] Lino Lakes, MN [redacted] ***copied and pasted from email Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am very happy with the work of the guys who came to fix the gutters and fasciaThey were greatThey did a wonderful job, explained what they were doing, came when they said they were coming, and didn't leave a mess like the first crew (Dangerous refuse has been turning up in my yard all summer.) I don't know where Steve is getting his information about the bikeMpls police do not investigate bike theftsThey take a report The bike was stolen sometime in a two-day periodWe have a security system so we know when the garage doors are opened and closedThe time the workmen were here was the only time the door was left open, as I explained to Steve - and the police - at the time I alerted them to the theft I do NOT suspect any of the company's workmenI believe it was stolen due to negligent oversight when the overhead garage door was left open all dayI understand the workmen were busy in a different location and can't be guarding a garage but I told Steve several times that it's not safe to leave material out because of thefts in our neighborhoodSimply closing the overhead door would have minimized the chance of someone walking off with our property We're closing out this complaintI don't think anything more will be resolved Final Consumer Response / [redacted] (2000, 12, 2015/10/20) */
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ November 19th, Re: Case # [redacted] : [redacted] Mr [redacted] has been put on our Do Not Call ListWe apologize for the repeated phone calls and we are truly sorry for any inconveniences this may have caused Respectfully, Dan [redacted] Service Manager Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/11/20) */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Custom Remodelers made every effort to get the customers door installed in a timely fashionThe customer was called on 6/and put on the schedule for installation on 7/Well within our desired wk timelineWe have no record of an email or voicemail left when our office building was closed on 7/If there are issues with our installation, Custom Remodelers would like an opportunity to correct the problem for the homeownerWe have documented this on the customer job file and will be available to correct any problems that may occur in the future We thank the Revdex.com for their help in this matter
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ February 18th, Re: Case # [redacted] : [redacted] Custom Remodelers, Incinstalled roofing on customer's house per contractCustomer was shown a sample board of colors to choose fromShe selected the color Weatherwood After the roof was completed, Mrs [redacted] was not happy with the color choice, but this is the color we were contracted to installIn order to show good will and to appease the customer, Custom Remodelers, Incwould be willing to tear off the shingles at a reduced priceWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response of the businessIt is not an accurate description of what occurred This is what transpired with the salesman from Custom Remodelers, Inc.: I was shown eleven shingle samples - ONLY shades of gray and black from which to choose from I told the salesman that I didn't like gray or black and any of the shingle choices he showed to meI said to the salesman, "Are these the ONLY choices?" I asked the salesman specifically if there were any other shingle choices I could choose from and he didn't respond to my questionHe continued to show me the shingle choices and told me which one HE thought would look best with the brick on the front of the house.The work on the house transpired on January When the roofing job was complete and the salesman came back to pick up payment for the job (February 1), I told him that I was unhappy with the shingle choice he sold to meHe told me he understood why I was unhappy and agreed that the shingle color did not go with the brick on the front of my houseHe said, "I'll see what I can do" Salesman went to his car and brought back a very large shingle sample book with at least shingle samples that I could have make a selection fromOnce seeing the different choices I could have chosen, and finding at least choices that would have been a better match, the salesman indicated that he would bring back large shingle samples for me to seeHe told me that he was going to go back to his office and talk to his boss I was NEVER shown any of these 25+ choices of shingles when the salemsan originally met with my husband and me regarding reroofing our house If the salesman would have ORIGINALLY shown to me ALL the shingle samples available from which to choose from, I would not feel as if I was taken advantage of through high-powered salesmanshipI would not have felt pressured to select a shingle sample and I would have shingles on the house that compliment the brick, front door and house siding I waited to hear from the salesman about his conversation with his bossAfter no response, I called the salesman on February 12th who told me they would replace the shingles for a $feeWe already paid over $19,for the roofing work Final Business Response / [redacted] (4000, 9, 2016/02/23) */ February 23rd, Re: Case # [redacted] : [redacted] Again, Custom Remodelers, Incinstalled roofing on customer's house per contractCustomer was shown a sample board of colors to choose fromShe selected the color WeatherwoodAfter the roof was completed, Mrs [redacted] was not happy with the color choice, but this is the color we were contracted to installIn order to show good will and to appease the customer, Custom Remodelers, Incwould be willing to tear off the shingles at a reduced priceWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
December 16th, RE: Case # [redacted] : [redacted] Custom Remodelers, Inchas reset an appointment with the homeowner on January 10th, to address concernsWe apologize for any inconvenience this may have causedWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
September 19th, Re: Case #ID: [redacted] : [redacted] Custom Remodelers, Incinstalled gutters and downspouts per sales contractThe customer signed the contract as a cash contractOnce the customer told Custom Remodelers, Incshe would not be paying for the gutters she contracted for, a lien was placed on the propertyCustom Remodelers, Incwould be willing to set up a payment plan with the homeownerWe thank the Revdex.com for their help in resolving this issueRespectfully, Custom Remodelers, Inc
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ We were contacted the same day this complaint was filedEven though we did not know of the Revdex.com complaint, we had already scheduled to come out the next day to look at the guttersWe are confident if there are any adjustments that need to be made, it will be taken care of todayWe thank the Revdex.com for their help in resolving this issue ***confirmed via phone
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ February 18th, Re: Case # [redacted] : [redacted] Custom Remodelers, Incinstalled a patio door as contractedAfter installing patio door it was determined there was a manufacturer defect on the screenCustom Remodelers, Incnotified the manufacturer of the defective screen and they agreed to send a new screenCustom Remodelers, Incattempted to install the new screen from the manufacturer and it was made too bigCustom Remodelers, Incordered a 2nd screen from the manufacturer and will install when receivedWe are sorry for manufacturer warranty issuesWe thank the Revdex.com for their help in resolving this claim Respectfully, Custom Remodelers, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue began long before the issues with the screen, and as with everything else, the story changes each timeThis is the first I've heard about the original screen having a defectThe larger issue is the lack of communication, untimely completion of the entire job ( It shouldn't take months to get a patio door), and that each step has only been completed due to me reaching out and asking for a statusAfter signing a contract, the measurements weren't even taken for a month, and again, that was due to me asking for a statusEach time I text/call to ask, I receive different storiesThis isn't how you treat a customerDealing with our garage/house fire was easier than ordering this patio doorWe were only out of our house for weeks for that! I'd like to see the company take some responsibility for their lack of customer service and poor job/project management skills in ordering a patio door that cost $4,000! Final Business Response / [redacted] (4000, 15, 2016/03/04) */ March 4th, Re: Case # [redacted] : [redacted] Mrs [redacted] was contacted by Ryan ***, the sales manager of Custom Remodelers, Inc., and informed that the manufacturer's defective screen for her patio door that was ordered is scheduled to be delivered on 3/10/Mr [redacted] has a service representative scheduled to install the screen on Friday, 3/11/ Mrs [redacted] told Mr [redacted] that when the service on her screen door is complete, she will not be paying Custom Remodelers, Incthe amount due on her contractMr [redacted] apologized for the manufacturers defect in the patio door screen and tried to offer a sizeable discount of $which is approximately 10% of contracted amount due to manufacturer defectCustomer stated she is unwilling to accept that agreementMr [redacted] then explained that if no mutual agreement can be reached, that Custom Remodelers, Incwill explore all options to legally collect on the contract signed by customer We thank the Revdex.com for their help in resolving this matter Respectfully, Custom Remodelers, Inc Final Consumer Response / [redacted] (3000, 17, 2016/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree that no agreement in settlement can be reachedCustom Remodelers has chosen to ignore the root issue of my complaint, the lack of communication and poor project management of a new patio door and installationIf completed on March 11th, it will be months, and the delay didn't start with a defect in the screen door, it started from the beginning, with even getting the door measuredUP till even this last step, I constantly have to follow upWe were told weeks for this screen the last time ( when they said it was too big), but it will be at least weeksI don't believe this company places orders or follows up on orders in a timely manner$is not an acceptable discount on a patio door that cost $and took months ( hopefully , since not complete) to completeWhen the job is completed, I'll sign off on being completed, and will deal with the remaining balance being financed as agreed if I choose to not take legal action against this companyI don't really want my credit ruined due to my decision to work with an awful company, but want to do warn others against this companyNo need to go back and forth anymore, but don't want this considered " resolved" as the company did nothing to work with meI would like them to see this response
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Custom Remodelers custom ordered an egress window to be installed with an egress pitThere is no direction of swing indicated on any of the paperwork and was never spoken about at point of saleUpon re-measure, our installer inquired about the direction of swing and noted it on his paperworkThe window came as instructed, matching the installers paperworkThere is no issue with the window or concern of safety with the window opening in either directionThe current window matches all paperworkWe are sorry for any inconvenience the customer may have experienced during the installation of their egress window projectIf the customer would like their window to operate in the other direction, Custom Remodelers would be willing to order a new window for $and install it free of chargeWe thank the Revdex.com for their help with this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per the installer, he "inquired" about the swing of the egress windowThe installer failed to note what we, the customers, have also expressed as a safety hazard when exiting the pit in the case of an emergencyThe pit ladder currently exits directly in front of an overhang, which we specifically told the installer that because of this we wanted our ordered window to swing to the left instead as to avoid this overhang and exit to the neighborhood streetIn case of an emergency, with the current swing of the window, this causes a time delay of exiting to a safe locationThe installer AGREED to this concept and stated that he would be able to assist in this processIn addition to this, with time, we were able to further inspect the work of the installation and noticed that with framing of the window, the installer failed to apply caulking around the window as to prevent intrusion of water into the concrete foundationAgain, we request a settlement price of $for this error on Custom Remodelers partAnd if not this, then to settle for 15% of our completed paymentIncluded is an image of the absence of caulking around the frame of the windowAlso, an image of the overhang to which the ladder exitsIn addition to this, the flashing of the window is not sloped as to allow any water to flow away from the siding of the houseAgain, the most important issue here is the swing of the window leading to an unsafe exit out of the egress pitWe specifically told the installer this since he was the professional to complete the work and the one to complete the dimensions Final Business Response / [redacted] (4000, 9, 2015/09/23) */ As per previous response, Custom Remodelers provided and installed egress window per contractCaulking and flashing was re-inspected by a separate crew from Custom RemodelersIn addition, a final inspection was conducted by the City of Minneapolis finding flashing and caulking to be installed to industry standards and passed City inspectionAgain, we thank the Revdex.com for their help with this matter
Initial Business Response / [redacted] (1000, 8, 2016/01/25) */ A phone call and an e-mail was sent to our customer on 1/Customer called back on 1/to schedule a service appointmentThat appointment has been set for 2/at which time the problem with the window in question will be addressedWe thank the Revdex.com for their help in resolving this issue Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/02/08) */ Thank you helping me coordinate the window repair man to come outThe problem has resolvedThank you!
May 10th, Re: ID # [redacted] : [redacted] A manager from Custom Remodelers, Inchas spoken with the customer as of today’s date and has rescheduled the service for May 16th, A Custom Remodelers, Increpresentative and the homeowner have agreed to meet at the job site after service is complete to address any other issues the customer may have had with this projectWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ November 23rd, Re: Case # [redacted] : [redacted] The wide arched window trim on the ***'s home required a specialty solid PVC material to complete the job in the best manner possibleThe type of material that was needed to be used on this application was not originally communicated properly with the customerThe customer has been contacted and explained why this type of material was necessary in this applicationHe now understands the reasons this type of material was usedAll work has been completed and Custom Remodelers, Incis issuing a $credit for any misunderstandings pertaining to the trimWe thank the Revdex.com for their help in resolving this complaint Respectfully, Custom Remodelers, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Assuming that no lien or other damage has been filed or done to my family credit score I will choose to accept this response to close the fileShould I find out the work is not what they claim, or damage has been done to my credit, we will reopen I am still greatly dissatisfied with the way I've been treated the past months by this company but am willing to move onWe were offered other resolutions that were taken off the table including what was outlined in my complaintQuite frustrating to have no communication and then hope, assumptions and promises with very little explanationAdditionally, we were never contacted or even sent a bill and they threaten to put a lien on our propertyRidiculousThank you for your help Revdex.com
Initial Business Response / [redacted] (1000, 6, 2016/03/04) */ March 4th, Re: Case # [redacted] : [redacted] A representative from Custom Remodelers, Inccontacted customer and apologized for the custom-made block window with exhaust vent being on backorderCustom Remodelers, Incand Mrs [redacted] have reached a mutual agreement to cancel the contractWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I am rejecting this response because: I've been waiting YEARS for screens that fit my windows (and again another summer without proper screens)Custom Remodelers needs to take responsibility, they sold me the windowsI am now requesting reimbursement or replacement
October 4th, Re: Case # [redacted] : [redacted] A representative from both Custom Remodelers, Incand the window manufacturer have met with the customerIt was determined that a new window was neededThe new window has been ordered and will be replaced under the manufacturers’ warrantyWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ July 28th, Re: Case # [redacted] : [redacted] Custom Remodelers, Incexplained to the customer that due to the fact that it was weeks after his cancellation period had ended, per contract, the cancellation provision of 35% of contract price would be due to terminate contractOtherwise, Custom Remodelers, Inchas customer's material in warehouse and have customer call to schedule his siding installation as soon as possibleWe thank the Revdex.com for their help in resolving this matter Respectfully, Ryan [redacted] Sales Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is what I was told when met with Ryan and not an acceptable option I have attached a letter that was dropped off today at CRI's to shed more light on what has occurred to this point Bottom line is that they have not been straightforward nor lived up to their contractI don't trust that work will be completed well or in a timely fashion so them doing anything on my property is not an option Final Business Response / [redacted] (4000, 11, 2015/08/05) */ August 4th, Re: Case # [redacted] : [redacted] Custom Remodelers, Incincurred substantial marketing, administration and material costs pertaining to this orderThe customer also secured 0% financing for months through Wells FargoIn order to appease this customer and continue to demonstrate good will, Custom Remodelers, Incagrees to cancel this contract and return customer's $1,down-paymentWe thank the Revdex.com for their help in resolving this complaint Respectfully, Craig R [redacted] President Final Consumer Response / [redacted] (2000, 17, 2015/08/06) */ Contract was cancelled and money was returned to me
July 13th, Re: Case # [redacted] : [redacted] Custom Remodelers, Inchas serviced this customer multiple times due to manufacturer defects and/or upgrades to their current screensCustom Remodelers, Inchas requested the involvement of the manufacturerManufacturer’s service rep has contacted the customer in order to resolve screen issuesWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
May 9th, Re: ID # [redacted] : [redacted] Custom Remodelers, Inchas completed work contracted by this customerCustom Remodelers, Inchas a service scheduled for a factory-defective trim kit on May 15th, and the city inspection is scheduled for 3:30PM on the same dayWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc
Initial Business Response / [redacted] (1000, 9, 2015/10/07) */ Custom Remodelers had to remove the existing gutter covers to install the roof properlyCRI has since re-installed new gutter covers that work with the new roof, and re-attached the downspouts We had dispatched our Siding Installer to replace the scratched fascia (rather than re-paint)The work is being done today In the matter of the bike, the Police are investigating the theft Regards, Steve [redacted] Custom Remodelers, Inc [redacted] Lino Lakes, MN [redacted] ***copied and pasted from email Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am very happy with the work of the guys who came to fix the gutters and fasciaThey were greatThey did a wonderful job, explained what they were doing, came when they said they were coming, and didn't leave a mess like the first crew (Dangerous refuse has been turning up in my yard all summer.) I don't know where Steve is getting his information about the bikeMpls police do not investigate bike theftsThey take a report The bike was stolen sometime in a two-day periodWe have a security system so we know when the garage doors are opened and closedThe time the workmen were here was the only time the door was left open, as I explained to Steve - and the police - at the time I alerted them to the theft I do NOT suspect any of the company's workmenI believe it was stolen due to negligent oversight when the overhead garage door was left open all dayI understand the workmen were busy in a different location and can't be guarding a garage but I told Steve several times that it's not safe to leave material out because of thefts in our neighborhoodSimply closing the overhead door would have minimized the chance of someone walking off with our property We're closing out this complaintI don't think anything more will be resolved Final Consumer Response / [redacted] (2000, 12, 2015/10/20) */
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ November 19th, Re: Case # [redacted] : [redacted] Mr [redacted] has been put on our Do Not Call ListWe apologize for the repeated phone calls and we are truly sorry for any inconveniences this may have caused Respectfully, Dan [redacted] Service Manager Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/11/20) */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me