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Custom Rubber Stamp Company

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Reviews Custom Rubber Stamp Company

Custom Rubber Stamp Company Reviews (1)

Initial Business Response /* (1000, 5, 2015/10/19) */
I was contacted by the customer who was upset over the state of her two photopolymer stamps because they were damaged by the ink she purchased from me. The stamps were not purchased from me, only the ink. I listened to her as she described the...

problems she was having with the stamps and told her it sounded like she had photopolymer stamps that were being effected by the ink. She at no time called me prior to the purchase of the ink from our web site in the industrial ink section. As is true with most chemicals, industrial inks are designed for specific uses and each has its own MSDS which is required for many customers for quality control purposes. We no longer sell the photopolymer stamps. My policy is to inform anyone who calls me for advice on ink that the alcohol inks are flammable and must be shipped UPS Ground. If the customer is not buying a stamp from me, I ask what type of stamp they have to be sure it is not the photopolymer type. I also have a page on my website that gives some additional information on the inks. I also have an informational email I can send to the customer about various inks and this also notes that the alcohol based inks can harmful to photopolymer stamps.
When a customer orders on our website, we have no way of knowing what they know about the product they are ordering. If she had ordered the stamp from me and it was damaged because I sold her the wrong stamp, I would replace the item because it was not made clear to her. We do everything we can to make the information on our website as clear as we can. It is our policy to be as sure as we can that the customer gets what they are looking for. I would not have recommended that particular ink had she called. To stamp on mylar there are some slower drying inks that would work much better. We have our phone number all over the website so customer can and are encouraged to call if they are unsure what would be the best product for their use.
I talked for many minutes with this customer and told her that we were not responsible for her using the wrong rubber stamp with the ink. I told her that had she called I would have advised her about photopolymer stamps and alcohol base ink. I told her that her ink choice is not something we would question since she ordered it without talking to us and we don't question an order like hers because it does not trigger any red flags about what she will use it for. Those issues are always discussed when a customer calls for information. There is an invitation to call us on page one of our website and we pride ourselves with providing the best informed answers we are able to give on products we sell.
I repeated many times that we could not give a refund for ink, when the problem was the stamp she purchased from someone else.
I would be willing to replace her notary stamp for half price which would be my cost but there is nothing wrong with the ink itself, even though I don't feel we are responsible for the problems she is having. She kept arguing with me about it and I kept repeating we could not give a refund for the ink. After saying no over and over, I finally informed her I would not argue with her, I was not going to refund for the ink and informed her I was going to hang up.
She apparently then decided to call the Revdex.com about it. I will not contact her because by her arguing, I could feel my blood pressure rising the longer I stayed on the phone and my health is more important to me that giving in to her unreasonable demand for a refund for the ink which as far as I know, she could have used to do all the marking she needed. Our policy is not to accept ink returns unless we sent the wrong item or it was damaged in transit.
Owner, Custom Rubber Stamp Co.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/30) */

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Address: 326 5th St NE, Crosby, Minnesota, United States, 56441-1513

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