Revdex.com:
I have reviewed the response made by the business in reference to my concern, and I accept the business's response to resolve this complaint.The resolution is: 1) *** *** to waive off my current balance $(final bill)2) *** *** to refund $$of my security deposit.3) *** *** to update the collection company about my account. Thank you,*** ***
*** *** **
*** ** ***
We have experience difficulty in working with the 3rd party (***) that owns the equipment in the laundry facilities at The Bridge, however, that has not stopped us from reporting equipment that is not workingUnfortunately, we are in the process of installing washer/dryers in each unit, making
it less appealing for a 3rd party vendor to invest in our communityOur process of installing washer/dryer could take several more yearsWe have initiated communicating with 3rd party vendors in an attempt to secure new bids/contracts given our current situation, not sure how successful we will beWe have also implement a checklist to ensure that our staff is routinely checking the facilities for cleanliness and repairsIt should be noted that the equipment not working is a small number of machines compared to overall available and we have multiple laundry rooms to useWe do not favor one room over any of the others, they are all similiar in qualityWe have reached out to the resident that logged the complaint to see if we can find a better solution for him personally, in the long runHopefully we will have a resolution soon
Our rent increases are fairly and consistently applied to all residents in a similar fashion. We use a pricing program to determine rates for new customers as well as renewal offers. Our rates are determined based on what people are willing to pay for the apartments, as well as what the
going rates are in the market. We normally a minimum of day and in most cases, 90-days notice for rent increases. If the customer is unable or unwilling to pay the increased amount, they have amply time to make alternative living arrangements. Therefore, our position is not to reimburse, as they requested, for rent increases that they agreed to by renewing their leases.This household moved out of their apartment on 2/23/16. We conducted a pre-move out inspection with one of the residents within the last two weeks of their residency and informed her of what she would be responsible for in terms of cleaning and/or making the necessary repairs in order to get their full deposit refunded. Unfortunately, the items noted in the pre-move out inspection were not corrected by the time they moved out. We provided them with a move-out statement dated 2/24/16, unfortunately, the charges exceeded the deposit on hand, so there was no deposit to refund. The initial deposit was $450. The charges included the following: $carpet cleaning, $apartment cleaning, $damaged patio screens, $damaged blinds, $damaged mirror closet door, $missing key, $rent and $for the final utility bill (water, sewer, trash). This left a balance of $206.45. We mailed the statement along with supporting documents to the address provided by the residents. We an emailed from them on 3/13/disputing the chargesWe replied to the email the next day letting them know that the charges were valid (we have photos and copies of invoices to support the charges), however for the sake of customer service, we offered to their balance by $50. We did not receive a response to that offer. Therefore, again, we feel our charges are valid and that we could defend our charges. We would be happy to provide the documentation again, if needed. We followed the law in providing a written statement within days of their vacating Coventry Park, along with providing receipts and supporting documentation of the charges applied to their account. We do not feel an obligation to refund the deposit in full, as they are requesting. We hope this information is helpful and would be happy to cooperate further, if needed
[redacted] from my organization responded to this request over a week ago. I'm not sure why it does not appear on your site. It's unfortunate that this issue involved the Revdex.com as we were involved in resolving it. The complainant received the deposit refunded on the 26th per...
her request. We apologized due to our mix up. We took this property over at the beginning of the month and had a very difficult time getting the accounting records on our system. We should have paid this outside of the system as it was not a problem the resident should have encountered. As far as I know this resident has been made whole and is fully satisfied.
After considering your request, I am sorry to say that we are not going to negotiate these charges any further. The landlord has every right charge for cleaning the rental unit when the tenant moves out, but only to make the unit as clean as it was when the tenant first moved in. This applies to the carpets, as well. Our practice is to have a professional clean the carpets between occupants, in order to ensure, sanitary conditions. This was done for you upon move-in and a something that we require upon move-out, this was reviewed with a member of your household during the pre-move-out inspection. The bending of the blinds is not normal wear and tear and charged appropriately. If you would once again like to consider our offer to adjust the charges we have agreed to, we will issue a refund for $91.55. If not, charges stand as originally issued. Thank you.
I am rejecting this response because:[redacted] says in their response to Revdex.com: ”We do not feel an obligation to refund the deposit in full, as they are requesting”. In my complaint to the Revdex.com I didn’t request a full refund. I requested a partial refund of $321.55 as indicated in my complaint. FYI the security deposit was $450. We are disputing these items only: 1) Full clean $200 and Carpet Clean $150:The full cleaning and carpet cleaning was complete. The Town home was left in a clean condition that should be close to industry standards. 2) Damaged blinds $80:There was no damaged blinds other than wear and tear. We lived in the town home for 2 years and 2 months. The type of blinds used is low quality and usually don't not stay in a great condition long.3) Damaged mirror door $98:The rail of this mirror door was off and loose from day one. We called the office and requested a repair right after we moved in. The mirror door opening/closing remained kind of rough after the repair. And the rail remained kind of loose as well. We noticed the mirror crack a few days after the repair because the repair didn’t fix the problem completely.This is why my wife and I believe that these charges are not valid and we want [redacted] to waive off my current balance $206.45 (final bill) and refund $321.55 of my security deposit.
Dr [redacted],I am very sorry you had to go through this. I have instructed my team to get verification that [redacted] has removed your collection and that they have not negatively impacted your credit. Once I receive this verification I will send it to you. We will also review and make...
changes to our rent increase letter based upon your feedback. We hope to improve our service at the Bridge in response to this feedback. I'm very sorry and we should have done better. Sincerely, [redacted], SVP, ConAm Management Corp.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and I accept the business's response to resolve this complaint.The resolution is: 1) *** *** to waive off my current balance $(final bill)2) *** *** to refund $$of my security deposit.3) *** *** to update the collection company about my account. Thank you,*** ***
*** *** **
*** ** ***
We have experience difficulty in working with the 3rd party (***) that owns the equipment in the laundry facilities at The Bridge, however, that has not stopped us from reporting equipment that is not workingUnfortunately, we are in the process of installing washer/dryers in each unit, making
it less appealing for a 3rd party vendor to invest in our communityOur process of installing washer/dryer could take several more yearsWe have initiated communicating with 3rd party vendors in an attempt to secure new bids/contracts given our current situation, not sure how successful we will beWe have also implement a checklist to ensure that our staff is routinely checking the facilities for cleanliness and repairsIt should be noted that the equipment not working is a small number of machines compared to overall available and we have multiple laundry rooms to useWe do not favor one room over any of the others, they are all similiar in qualityWe have reached out to the resident that logged the complaint to see if we can find a better solution for him personally, in the long runHopefully we will have a resolution soon
Our rent increases are fairly and consistently applied to all residents in a similar fashion. We use a pricing program to determine rates for new customers as well as renewal offers. Our rates are determined based on what people are willing to pay for the apartments, as well as what the
going rates are in the market. We normally a minimum of day and in most cases, 90-days notice for rent increases. If the customer is unable or unwilling to pay the increased amount, they have amply time to make alternative living arrangements. Therefore, our position is not to reimburse, as they requested, for rent increases that they agreed to by renewing their leases.This household moved out of their apartment on 2/23/16. We conducted a pre-move out inspection with one of the residents within the last two weeks of their residency and informed her of what she would be responsible for in terms of cleaning and/or making the necessary repairs in order to get their full deposit refunded. Unfortunately, the items noted in the pre-move out inspection were not corrected by the time they moved out. We provided them with a move-out statement dated 2/24/16, unfortunately, the charges exceeded the deposit on hand, so there was no deposit to refund. The initial deposit was $450. The charges included the following: $carpet cleaning, $apartment cleaning, $damaged patio screens, $damaged blinds, $damaged mirror closet door, $missing key, $rent and $for the final utility bill (water, sewer, trash). This left a balance of $206.45. We mailed the statement along with supporting documents to the address provided by the residents. We an emailed from them on 3/13/disputing the chargesWe replied to the email the next day letting them know that the charges were valid (we have photos and copies of invoices to support the charges), however for the sake of customer service, we offered to their balance by $50. We did not receive a response to that offer. Therefore, again, we feel our charges are valid and that we could defend our charges. We would be happy to provide the documentation again, if needed. We followed the law in providing a written statement within days of their vacating Coventry Park, along with providing receipts and supporting documentation of the charges applied to their account. We do not feel an obligation to refund the deposit in full, as they are requesting. We hope this information is helpful and would be happy to cooperate further, if needed
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
[redacted] from my organization responded to this request over a week ago. I'm not sure why it does not appear on your site. It's unfortunate that this issue involved the Revdex.com as we were involved in resolving it. The complainant received the deposit refunded on the 26th per...
her request. We apologized due to our mix up. We took this property over at the beginning of the month and had a very difficult time getting the accounting records on our system. We should have paid this outside of the system as it was not a problem the resident should have encountered. As far as I know this resident has been made whole and is fully satisfied.
After considering your request, I am sorry to say that we are not going to negotiate these charges any further. The landlord has every right charge for cleaning the rental unit when the tenant moves out, but only to make the unit as clean as it was when the tenant first moved in. This applies to the carpets, as well. Our practice is to have a professional clean the carpets between occupants, in order to ensure, sanitary conditions. This was done for you upon move-in and a something that we require upon move-out, this was reviewed with a member of your household during the pre-move-out inspection. The bending of the blinds is not normal wear and tear and charged appropriately. If you would once again like to consider our offer to adjust the charges we have agreed to, we will issue a refund for $91.55. If not, charges stand as originally issued. Thank you.
I am rejecting this response because:[redacted] says in their response to Revdex.com: ”We do not feel an obligation to refund the deposit in full, as they are requesting”. In my complaint to the Revdex.com I didn’t request a full refund. I requested a partial refund of $321.55 as indicated in my complaint. FYI the security deposit was $450. We are disputing these items only: 1) Full clean $200 and Carpet Clean $150:The full cleaning and carpet cleaning was complete. The Town home was left in a clean condition that should be close to industry standards. 2) Damaged blinds $80:There was no damaged blinds other than wear and tear. We lived in the town home for 2 years and 2 months. The type of blinds used is low quality and usually don't not stay in a great condition long.3) Damaged mirror door $98:The rail of this mirror door was off and loose from day one. We called the office and requested a repair right after we moved in. The mirror door opening/closing remained kind of rough after the repair. And the rail remained kind of loose as well. We noticed the mirror crack a few days after the repair because the repair didn’t fix the problem completely.This is why my wife and I believe that these charges are not valid and we want [redacted] to waive off my current balance $206.45 (final bill) and refund $321.55 of my security deposit.
Dr [redacted],I am very sorry you had to go through this. I have instructed my team to get verification that [redacted] has removed your collection and that they have not negatively impacted your credit. Once I receive this verification I will send it to you. We will also review and make...
changes to our rent increase letter based upon your feedback. We hope to improve our service at the Bridge in response to this feedback. I'm very sorry and we should have done better. Sincerely, [redacted], SVP, ConAm Management Corp.