Custom Signs & Design

After considering your request, I am sorry to say that we are not going to negotiate these charges any further The landlord has every right charge for cleaning the rental unit when the tenant moves out, but only to make the unit as clean as it was when the tenant first moved in This applies to the carpets, as well Our practice is to have a professional clean the carpets between occupants, in order to ensure, sanitary conditions This was done for you upon moand a something that we require upon move-out, this was reviewed with a member of your household during the pre-move-out inspection The bending of the blinds is not wear and tear and charged appropriately If you would once again like to consider our offer to adjust the charges we have agreed to, we will issue a refund for $ If not, charges stand as originally issued Thank you

Dr [redacted] ,I am very sorry you had to go through thisI have instructed my team to get verification that [redacted] has removed your collection and that they have not negatively impacted your creditOnce I receive this verification I will send it to you We will also review and make changes to our rent increase letter based upon your feedbackWe hope to improve our service at the Bridge in response to this feedback I'm very sorry and we should have done betterSincerely, [redacted] , SVP, ConAm Management Corp

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: [redacted] says in their response to Revdex.com: ”We do not feel an obligation to refund the deposit in full, as they are requesting”In my complaint to the Revdex.com I didn’t request a full refundI requested a partial refund of $as indicated in my complaint FYI the security deposit was $We are disputing these items only: 1) Full clean $and Carpet Clean $150:The full cleaning and carpet cleaning was completeThe Town home was left in a clean condition that should be close to industry standards2) Damaged blinds $80:There was no damaged blinds other than wear and tearWe lived in the town home for years and monthsThe type of blinds used is low quality and usually don't not stay in a great condition long.3) Damaged mirror door $98:The rail of this mirror door was off and loose from day oneWe called the office and requested a repair right after we moved inThe mirror door opening/closing remained kind of rough after the repairAnd the rail remained kind of loose as wellWe noticed the mirror crack a few days after the repair because the repair didn’t fix the problem completely.This is why my wife and I believe that these charges are not valid and we want [redacted] to waive off my current balance $(final bill) and refund $of my security deposit