Custom Snuggie, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are looking into the issue now
Our records show that it was delivered but we are in the process of double checkingBelow is the tracking # issued and shows delivered on August 4th
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Proof of Delivery
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Dear Customer,
This notice serves as proof of delivery for the shipment listed belowTracking Number:
***
Service:
UPS Ground
Weight:
lbs
Shipped/Billed On:
07/30/
Delivered On:
08/04/3:P.M
Delivered To:
HUDSON, FL, US
Left At:
Front Door
Thank you for giving us this opportunity to serve you
Sincerely,
UPS
Tracking results provided by UPS: 08/13/3:P.M ET
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Review: On July 29th, 2014 I ordered a custom snuggie for my mom in law for her birthday. It has yet to be shipped out and her birthday has come and gone. When I try to contact the number as listed here in the Revdex.com that number does not belong to this company. It is a wrong number. When I search for them on google, it gives a completely different number which when called a voice recording congratulates you for qualifying for a $100 Walmart gift voucher. I have also sent an email to them to inquire about my order or obtain some information to no avail. This is terrible that they are misrepresenting who they are to steal money from customers.Desired Settlement: I would like a refund back to my card for the merchandise that was supposed to be shipped out and never was.

Business

Response:

We are looking into the issue now.

Our records show that it was delivered but we are in the process of double checking. Below is the tracking # issued and shows delivered on August 4th.