Custom T-Shirt Plus

[redacted] re-visited our dealership on March **, to resolve his concernsWe were able to resolve [redacted] 's concerns, and he is satisfiedOur Service Manager, John Z [redacted] handled [redacted] 's concerns.Please do not hesitate to contact us, if you need any additional information.Thank you, John L [redacted] President

I contaced [redacted] and we are meeting on July [redacted] to review her paint concernsJohn L [redacted]

8.**.15, We will review this customers concerns, and report back to Revdex.com next week on how we can resolve this matterJohn L [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I will review [redacted] 's concerns with our Service Team, and contact [redacted] to resolve her concerns Thank you, John L [redacted] President

We have called [redacted] the husband of [redacted] 3 times and set appointments up to swap out the part. We opened an RO [redacted] on 012016 to easily accommodate the Process.. They have not shown up. I called again today , no answer . Please advise.Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Our Service Mgr, *** Z*** has been in communication with our customer, and will understand this matter has been resolved.Please do not hesitate to contact us, if these are and additional concerns.Thank you,*** ***

A COPY OF THE CREDIT CARD REFUND IS ATTACHEDREFUND WAS ISSUED TO CUSTOMER ON FOR $100PLEASE DO NOT HESITATE TO CONTACT ME IF YOU NEED ANY ADDITIONAL INFORMATION.JOHN L***PRESIDENT###-###-#### X ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] re-visited our dealership on March **, 2016 to resolve his concerns. We were able to resolve [redacted]'s concerns, and he is satisfied. Our Service Manager, John Z[redacted] handled [redacted]'s concerns.Please do not hesitate to contact us, if you need any additional information.Thank you,...

John L[redacted] President

We have called [redacted] the husband of [redacted] 3 times and set appointments up to swap out the part. We opened an RO [redacted] on 01/**/2016 to easily accommodate the Process.. They have not shown up. I called again today , no answer . Please advise.Thank you,[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First of all my name is not [redacted],  It is  [redacted].I work from Monday to Friday. I have explained to [redacted] on the phone that I can come only on Saturday, but apparently the manager of the parts is not there on Saturdays. I drove by yesterday, (2/*/16) after 5 :00 PM and I spoke with [redacted], (which I don't think so because every-buddy is called [redacted] there), and he personally told me that the manager of auto- parts was not there. He told me to come when the auto part's Manager is there.Ridiculos So [redacted], if I give you my money on Saturday, for a part that does not work, why can you replace it for me on Saturday. You sell it to me when your part's manager is not there. Why can't you  replace it for me in the apsence of your manager of have your staff advised about this situation.What is so difficult to understand. Replace it or refund it. it is a $16 part, not a whole car to be taken care off.It has been 3 weeks already. Why your manager can't advice your staff to replace the part for me 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will contact [redacted] to resolve her concerns, and will advise Revdex.com when this matter is resolved. Thank you,  John L[redacted]

I will review [redacted]'s concerns with our Service Team, and contact [redacted] to resolve her concerns.  Thank you, John L[redacted] President

I contaced [redacted] and we are meeting on July [redacted] to review her paint concerns. John L[redacted]

8.**.15, We will review this customers concerns, and report back to Revdex.com next week on how we can resolve this matter. John L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.  LaSorsa Auto Group was very polite and painted my car.  I am very satisfied with their work.  They were awesome people to deal with and truly helped me with my problem.  Thank you again for your assistance. 
Sincerely,
[redacted]