Custom Tee Sales

I ordered 2 t shirts for Fathers Day 6/11/2020, suppose to be here by 6/23/2020. They never came, tried tracking, nothing. Tried to cancel order, nothing. Finally get order 7/29/2020, shirts too small, reach out to them, sorry no returns! $66.00 for 2 tshirts that don't fit. Company supposedly in Houston, I don't think so. Sounds like China!

I would give them a zero rating if I could)
After a month of waiting for order to arrive (never any tracking info, nothing) I tried to contact their sorry customer service. Kept getting "automated" responses. When I threatened to report them everywhere I could, and requested a refund, SUDDENLY MY ORDER WAS FOUND AND SHIPPED. A miracle!
Just don't even bother with this company. They suck.

Thank you for contacting us and I am sorry to hear there was a problemThe connection to our site uses a valid, trusted server certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suiteAll resources on our page are served securely and CVV verification is required before any order can be completedWhat this means is that the person who placed this order had access to the full information on your credit card and billing addressThe item was delivered as ordered The advice in this situation that we give is to contact your bank immediately to secure your account and prevent further unauthorized charges, which you have done

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***I have never seen anything like this, I don't want to make a picture of this shirt, I can tell them exactly what it says, why should I do all this work, they didn't say would refund my money ?? I don't trust them to get me the right shirt of Barry Mannilow,,,they can send me a refund postage paid stamp so I can mail this shirt back, I cannot use it, too big and I don't like message..and then credit my account, which they should have on file too with my order Awaiting a reply [redacted] ***

Hello [redacted] If you would like to request a refund, please ship the item to: [redacted] , CA ***Please include the following information with your return:· Order Number OR_4NSSA0V · First/Last Name· Your Email Address· Reason for ReturnWe would recommend you send your parcel with tracking and retain the number or keep the receipt in case the parcel goes astray in the postThe refund will be processed once we receive the item backRegards, [redacted]

We are sorry for the unexpected delayWe experienced an issue that impacted the processing of your order and affected shipping and delivery timesWe are working to correct this and prevent it from happening again.Your order has now shipped and you can track the progress here: [redacted] We appreciate your patience during this process and apologize again for any inconvenience we may have caused.Regards,Custom Tee Sales

We would like to apologize for any inconvenience that we may have caused you The cost of the items in your order has been completely refundedPlease allow 2-business days for the refund to appear on your statement We appreciate the confidence you have placed in us and look forward to providing you with the best possible service in future ordersPlease let us know if we can help with anything else Regards, Custom Tee Sales

Regrettably, our policy is that once delivered for claims of unauthorized purchases those must be handled by your bank or credit card company The outcome is up to their discretion

Complaint: ***I am rejecting this response because: My bank said you would be the ones to refund me the moneyI will send back the stuff, I just want to be refunded my moneyI didn't make the purchaseMy card information was stolen.Sincerely,*** ***

We are sorry for the issue with your orderPlease attach a photo of the item you have receivedOptimal pictures are on a flat surface and a plain backgroundOn shirts, please be sure to send us a photo with the tag and full item clearly displayedOn posters, please send an image of the entire
poster laying on a flat surface as well as any detail shots you wish to include; we recommend placing a ruler or any other item across the poster to help the camera focusFor other items: please make sure to include a photo that shows the whole product.We will use this information to look into a replacement and help prevent future errors.Regards,Custom Tee Sales

This company sucks. They do not care about customer service and most definitely will not do what needs to be done to make the customer happy. Had to file a claim with my bank.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***ThI am rejecting this response because: The message they sent is the same one they sent me word for wordThat's lets me know it's a automatic response and an actually person isn't handling this! Sincerely,*** ***

We do apologize for the issues that you have had with your order. Upon investigation, it appears there was an error in shipping. The tracking number generated, but in the process of handing your order to the shipping company something went wrong which is why the tracking number is not
working or updating.
We would like to apologize for any inconvenience that we may have caused youWe do our best to ensure a positive customer experience and are sorry that you were dissatisfiedYour order has been completely refundedPlease allow 2-business days for the refund to appear on your statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThis is the response I expected the first time I sent an e-mail to ***.
Sincerely,
*** ***

Thank you for contacting us and I am sorry to hear there was a problemThe connection to our site uses a valid, trusted server certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suiteAll resources on our page are served securely and CVV verification is
required before any order can be completedWhat this means is that the person who placed this order had access to the full information on your credit card and billing addressThe item was delivered as ordered The advice in this situation that we give is to contact your bank immediately to secure your account and prevent further unauthorized charges, which you have done

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***I have never seen anything like this, I don't want to make a picture of this shirt, I can tell them exactly what it says, why should I do all this work, they didn't say would refund my money ?? I don't trust them to get me the right shirt of Barry Mannilow,,,they can send me a refund postage paid stamp so I can mail this shirt back, I cannot use it, too big and I don't like message..and then credit my account, which they should have on file too with my order Awaiting a reply*** * ***

Hello [redacted]If you would like to request a refund, please ship the item to:[redacted], CA [redacted]Please include the following information with your return:· Order Number OR_4NSSA0V · First/Last Name· Your Email Address· Reason for ReturnWe would recommend...

you send your parcel with tracking and retain the number or keep the receipt in case the parcel goes astray in the post. The refund will be processed once we receive the item back. Regards,[redacted]

We would like to apologize for any inconvenience that we may have caused you.  The cost of the items in your order has been completely refunded. Please allow 2-5 business days for the refund to appear on your statement.
We appreciate the confidence you have placed in us and look forward to...

providing you with the best possible service in future orders. Please let us know if we can help with anything else.
Regards,
Custom Tee Sales

We are sorry for the unexpected delay. We experienced an issue that impacted the processing of your order and affected shipping and delivery times. We are working to correct this and prevent it from happening again.Your order has now shipped and you can track the progress...

here: [redacted]We appreciate your patience during this process and apologize again for any inconvenience we may have caused.Regards,Custom Tee Sales