Custom Towing

I am a for-hire driver whose vehicle is being held by Custom Towing Inctowing companyI met with a driver, who did not state his name, at about 1:20pm on April *, 2016, to pay the towing fee and retrieve the vehicleI was unable to do so since the driver refused to give me a receiptThe towing company also agreed that the charge would be $initially then initiated a dispute on the price once I got to the locationSince the driver would not confirm a definite price and would not give me a receipt, I requested the presence of and NYPD officer to witness the interaction and to prevent the issue from escalatingI waited hours in the cold for the policeWhen they arrived, the officers explained to me that they could not even create a report since it was a civil issueI use this vehicle to conduct business and would like to get it back as soon to continue working and avoid penalties associated with the cost of renting the vehicleThis is my livelihood and would like assistance

My experience with this company could not have been worse My car broke down on a major interstate on my way home from my year old daughter's soccer game hour from our home and she was with me in the carThe company promised an arrival within minsAfter that time passes I called and was told it would be another 20- After that time passed I was told no more than another mins After that I was told the driver's GPS said he should be right where we were parked and strandedWhen he never showed up I called yet again and was told the driver had mechanical problems and another driver would be sent in another 35- This was hrs and minutes after I first placed the call I contacted another company that arrived in minutes--before the first company's second driver ever showed I would never, ever use this companyThey left me and my daughter stranded for hours and could not have cared less!