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Custom Tree Service

341 Gravels Rd, Rockingham, Virginia, United States, 22802-1225

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Custom Tree Service Reviews (%countItem)

Paid total quoted amount of $2100 for dropping large tree and grinding of stump. $1600 for tress, $400 for stump. They came and performed the work for dropping the tree. Claimed their stump grinder broke and could not grind the stump. It has now been 3 months. Had been told 3 seperate times over a period of 2+ months that it is still in the shop. Everytime I had to call and get an update. Now after several attempts to leave messages (voicemail was full) over this time period I was finally able to leave a message 6/3 and told Raymond that if I didnt get a call back by the end of the day I was filing this complaint. It is now 6/5 and have heard nothing.

Custom Tree Service Response time Jun 27, 2019

Our stump grinder is still broken down. I hired someone to grind all our stumps. I called him last night and he said he forgot about doing your job. He will be out next week to grind your stump.

Customer Response time Jun 29, 2019

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

Customer Response time Jul 19, 2019

Revdex.com:

I have reviewed the response offer made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today, this business still has not come out to grind the stump. They have not called to let me know they couldn't come out that week or to set an specific date.
Regards

Custom Tree Service Response time Oct 09, 2019

Mr. Spitler stated that the work has been completed.

Customer Response time Oct 14, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

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Address: 341 Gravels Rd, Rockingham, Virginia, United States, 22802-1225

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