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Custom Trim, Inc.

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Custom Trim, Inc. Reviews (2)

I have been doing business with Custom Trim since 1984. I have been completely satisfied with everything they have done for me. The owner and workers at Custom Trim are friendly and want to make sure their customers are taken care of. In the last three years I have replaced 16 windows in my home and Mike, the person who has installed these windows did a wonderful job. Not only does Custom Trim have great products, but it is a great place to do business with.

Review: A window was replaced by Custom Trim as part of my closing agreement. I found out the next day that the wrong type of glass and grid was completed by them. I reached out to have this fixed. An employee came to my home without making an appointment, calling afterwards to say nothing was wrong. He then stated he would "look into it". Six weeks went by without a word from Custom Trim. In that time, I went with another company that I trust. I had to reach out twice to find out what was happening with the repair, right after the closing and then to ask for my money back after I had to replace this window a second time. Miscommunication was all on their end. Again, I only had the two conversations with this employee, who was irritated and angry with me, along with a nasty voicemail. It only took two weeks for the company I trust to get the 2nd window in and repair it...not the 6 weeks Custom Trim took to get their own glass in, which they didn't bother to tell me they had done. This employee lied to both realtors involved in the sale, telling them he had contacted me that the glass was in, when he never had those conversations with me. I would like the original $250 for the work that was completed incorrectly. I don't appreciate feeling bullied, esp. as a customer. There was no miscommunication on my end. I have been clear from the start.Desired Settlement: I would like the $250 credited to me.

Business

Response:

Company states that the issues are taken care of and consumer acknowledged resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Building Materials, Storm Windows & Doors, Gutters & Downspouts, Siding Contractors, Construction & Remodeling Services, Home Centers (NAICS: 444110)

Address: 2801 S 163rd St, New Berlin, Wisconsin, United States, 53151

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