Custom Trim Upholstery

Review: On 4-1-14 I had ordered three cushions and two arm rests from "Custom Trim Upholstery". These were for my travel trailer to be able to convert the bed into a couch and back into the bed. I had given him $300.00 down as a deposit for the job and asked when it would be done. He said that he would be able to start the job by Monday 4-7-14. I waited till Friday the 11th and called to find out the statis and got the answering machine. Then Monday the 14th he calls and says he will start the job, Friday the 18th and finish the job by the 21st, which at that time I had told him I needed the job done because of trips coming up and I need time to build a complete wooded frame system for them but I have to have the cushions done first. Come Monday the 21st, no phone call. On Monday the 28th of April I called about 8:30 AM and left a message again on the answering machine, "Where are my cushions!" He calls back, turns out that he was actually calling someone else on a order but than realize it was me and not who he was calling. By this time I am not happy person and felt I had been getting the run around! So now he is telling me that he will bring the foam to be measured and cut into the sizes needed on Tuesday the 29th at 11:00 AM, Again nothing happened and he never showed up or even a phone call. Wednesday the 29th at 8:30 I'm calling him and, I get the answering machine once again. It's always his answering machine! So by now I'm really upset, so I tell him on his answering machine, "you have till Friday May 2-14 to finish the complete job or cancel and I want my money back'! No response from him and its May 7th now. At his point, I just want my money back. I don't trust his promises that he keeps telling me because it's just lies. I was self employed for thirty five years and I NEVER treated any of my customers like he has me. I was always up front and honest with them. If I couldn't be there a certain time, they got a phone call and I was there the time we had agreed on. They always knew the exact time and day that I would be there! I never treated them the way he has treated me. You won't have a business very long if they are treated his way.Desired Settlement: I just want my money back. Now I have ordered from someone else as of yesterday May 6th 2014, which is going to cost me a little more, thanks to his run around games!

Business

Response:

Tried to come to an agreement with customer but he was not willing to work with me. Informed him of my current health situation causing the delay. Offering to give him materials he paid for but a refund is not an option.

Consumer

Response:

Consumer states that he was in contact with the company on Wednesday. The consumer spoke with the owner and made an appointment for Friday. The consumer called and left a message and has not yet received a call back. He called again Saturday and no call back. The consumer wants to pick up his material and that is all. He would like the business to work with his to get his material.

Business

Response:

I have medical appointments all this week . I will call Mr [redacted] after my appointments on June 30 to make arrangements to get his materials to him so we can settle this matter.

Review: No further work to be completed by this company. Property returned to me now.

Work not completed per contract. Job still unfinished after almost 9 months. Contractor is holding hostage my boat seats that were to be upholstered and installed. Unprofessional and illegible invoices which are enclosed and do not add up correctly with additional changes added after the fact. All deposits paid towards completion of job not credited accurately. Contractor has consistently displayed severe signs of anger mania and has additionally made several obscene and threatening phone messages against myself and wife. He has freaked out several times.Desired Settlement: All seats and materials belonging to us to be returned completed immediately. Credit back to me for partial labor costs charged to me and not completed.

Business

Response:

On 9/29/12 Mr. [redacted] came into my business wanting his houseboat upholstered. The total job was $2550.75. Mr. [redacted] then added carpet and installation to his bill. Which then brought his total to $3325.75. I told Mr. [redacted] that he would have to strip out old carpet and fix any dry rot in floor boards at his own expense before new carpet could be put in. Mr. [redacted] gave me a deposit of $1,375 for materials and carpet only. That then brought his balance owed to $1950.75. I told him that the materials ordered would be delivered within 7-14 working days. When materials arrived I started working on his boat seats. On 12/5/12 Mr. [redacted] gave me another $250 which then brought his balance to $1700.75. Mr. [redacted] repeatedly came into my business unannounced (as well as my home) drinking beer and telling customers that came in how crappy my work was. I lost several jobs because of his drunkenness and slandering. On one occasion when he came unannounced to my home he had an altercation with my wife as to where, when she tried to close the front door he shoved it back open forcefully into her face while again being drunk with an open beer container in hand. Each time he came to my shop I asked him if the carpet and any dry rot had been taken care of so that I could start on my portion of the job. Finally, 3/22/13 Mr, [redacted] called me and said his boat was ready to have the new carpet installed. I then hired two people to help install the new carpet with me. 3/23/13, the date the carpet was to be installed Mr. [redacted] called at 7:30AM and said his boat trailer had a flat tire and asked if I could come over and help him fix it. I agreed to help (at no charge) because I wanted to get the boat carpet installed so I could be finished with the job. I fixed the tire, and Mr. [redacted] brought the boat to my shop, only to find out that he did not do the job properly therefore the new carpet could not be installed that day. 5/3/13 the installation of carpet took place and Mr. [redacted] gave me another $300 making his new balance $1400.75. On 5/17/13 I started the installation of his boat seats and at that time Mr. [redacted] gave me $400 to add to his account. I told him I would be back in the morning to finish the installing of his seats. I came back out the next morning to install the final two seats. I was up in his boat when Mr. [redacted] spilt beer all over me and again told me what a crappy job I was doing. I would have finished that day on his boat but was not going to put up with his drunkenness and slandering. All work is finished but two seats have not been installed. There is still a payment of $1000.75 owed. This job would have been finished in a timely manner if Mr. [redacted] had not taken so long to take out the old carpet and dry rot. We are willing to wave $100 off of his bill if Mr. [redacted] wants to have someone else install his two boat seats which consists of 6 to 8 screws being installed to fasten the seats into his boat. We do not want to conduct business any longer with Mr. [redacted]. We would gladly give him the two completed seats when his final balance is paid in full.