Custom Welding & Auto Repair

Initial Business Response / [redacted] (1000, 7, 2016/02/01) */ On 1/5/we received a call from [redacted] .He stated that either his transmission or clutch had gone out on his Ford Mustang and he needed it towed in for inspectionWe towed the vehicle into our shopUpon inspection we could not determine what was making the noiseI discussed with the customer that before we could determine the problem we would have to tear into it to see the issueThe customer asked what the charge would be and he was informed it would cost $for the tear down and estimateCustomer gave approvalWe tore the vehicle down and determined that the transmission had locked upHe had tried driving it and burned the clutch up, pressure plate & fly wheel assemblyThe customer was given an estimate on his vehicle of $for parts and laborThe customer stated that he didn't have enough money for the repairsHe had another vehicle that needed repairs and he would bring it inThe vehicle that was brought in was a Ford EscortThe repairs were completed and this vehicle was was picked up on 1/8/with the bill of $being paid in full [redacted] and his father, [redacted] , came in on 1/8/to pick up the Ford Mustang [redacted] was arguing about the cost of the estimate on the vehicleHe informed me that we were taking advantage of him and that it shouldn't have taken that long or cost that much to do an estimateHe said that we weren't any different then the other shops in the area that had treated him the same wayHe offered to pay $for the $bill( $for tear down/estimate & $towing)I informed him that that was not my way of doing business and that I didn't over charge him and the bill was $He continued arguing for around minutesAfter listening to him repeatedly, my wife came into the office and told him that he needed to pay his bill and leave and stop making a fool out of himselfShe also informed [redacted] that she hoped he didn't act like his dadAfter arguing a little longer, he decided to pay the bill in full and leave with the vehicleI feel that this is a case of a customer that never satisfied and thinks that everyone is taking advantage of them

Initial Business Response /* (1000, 7, 2015/10/30) */
Contact Name and Title: *** *** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
When *** arrived at our shop, she had very little use of her brakesThe original quote that was given to *** of $625-$
was just an estimate for the work to be performed on the vehicleAfter starting on the vehicle, it was discovered that the vehicle had a very bad rust problem on the undercarriageA phone call was made to *** and it was discussed over the phone so she wouldn't have to walk back across the field to discuss it in personShe was told about the additional problems with the connectors on the calipers on the front brakes and the additional cost and she informed us to go ahead and fix it*** had told us the she had been told that the front brakes had been fixed before she purchased the vehiclePictures were taken of the whole job as proof* intoxicated boy friend came over and cussed us about the whole situationWhen notified that the vehicle was finished, she informed us that she was taking the vehicle and she would be back on Friday to pay for itWe informed her that we would not release the vehicle until it was paid in fullA short time later, her and her intoxicated boyfriend came over to try to get into the vehicle and leave with it, but was stoppedWe received another cussing from himThen *** calls us and wanted to make some kind of payment arrangementShe informed us that she had $and could make payments on the remainderWith us not knowing these people, we decide to ask others about them and we were informed not to trust themAfter not wanting to make those arrangement and release the vehicle, her boyfriend decides on giving her the money to pay the bill*** received her vehicle and all the old parts along with pictures that were taken of the under carriage and the front brake lines and calipers of her vehiclePictures were also sent to her brother so that he could see it since she had purchased the vehicle from himThe next day, *** called and informed us that she had cases of soda stolen out of her vehicle while it was at our shopThis situation is not possible since the owners are present at all times and keep a close watch on everyone, but to make things go smoother, we purchased soda for her as a replacement*** came over and picked up the soda and we had her sign a ticket showing she received it at which time she decided to give us a cussing about signing the ticket and about the costWe feel that this situation shouldn't be happeningWe feel this customer was treated to the best of our ability just like all our customersIf you would like to see the pictures that were taken of the rusty undercarriage, brake lines and calipers of the vehicle, feel free to contact us

Initial Business Response /* (1000, 7, 2016/02/01) */
On 1/5/16 we received a call from [redacted].He stated that either his transmission or clutch had gone out on his 2000 Ford Mustang and he needed it towed in for inspection. We towed the vehicle into our shop. Upon inspection we could...

not determine what was making the noise. I discussed with the customer that before we could determine the problem we would have to tear into it to see the issue. The customer asked what the charge would be and he was informed it would cost $250 for the tear down and estimate. Customer gave approval. We tore the vehicle down and determined that the transmission had locked up. He had tried driving it and burned the clutch up, pressure plate & fly wheel assembly. The customer was given an estimate on his vehicle of $1584.85 for parts and labor. The customer stated that he didn't have enough money for the repairs. He had another vehicle that needed repairs and he would bring it in. The vehicle that was brought in was a 2003 Ford Escort. The repairs were completed and this vehicle was was picked up on 1/8/16 with the bill of $529.87 being paid in full. [redacted] and his father, [redacted], came in on 1/8/16 to pick up the 2000 Ford Mustang. [redacted] was arguing about the cost of the estimate on the vehicle. He informed me that we were taking advantage of him and that it shouldn't have taken that long or cost that much to do an estimate. He said that we weren't any different then the other shops in the area that had treated him the same way. He offered to pay $200 for the $325 bill( $250 for tear down/estimate & $75 towing). I informed him that that was not my way of doing business and that I didn't over charge him and the bill was $325. He continued arguing for around 30 minutes. After listening to him repeatedly, my wife came into the office and told him that he needed to pay his bill and leave and stop making a fool out of himself. She also informed [redacted] that she hoped he didn't act like his dad. After arguing a little longer, he decided to pay the bill in full and leave with the vehicle. I feel that this is a case of a customer that never satisfied and thinks that everyone is taking advantage of them.