Thank you for reading this. It is true that unfortunately no matter how hard one tries not clients all can be pleased at all times. This customers blueprints have been 100% completed and sent - for real - they are sitting in my office as he actually sent them back once shipped....want to see...
them? They were completed 2 years ago but never received final approval or payment. Once final payment was finally sent - plans were blown up to blueprint size and shipped to him. Nearly a year after being completed he added a whole new list of changes. With our goal to serve and satisfy - those extra added changes will be done as well - at no charge to him (still trying to please). True, he did pay his bill in full and the work was completed. His additional list of changes will be done and emailed to him as well - at no charge as stated.All drawings sent were also quoted for construction and quoted for the timber frame. Many questions remained unanswered about construction as client wanted to build in 'phases' so no way to quote 'to the penny' without more specific information. Either way, we have no desire to build for this client - just attempt to make him happy with more changes to his competed drawings and as we handcraft timber frames - build his frame if desired. No idea and do not understand why anyone would request a refund for work that has been 100% completed and more still being worked on. Seems quite ridiculous.
Again thank you. Any questions feel free to call me - David M[redacted] - at 317-714-6734 or [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am the customer, I paid the bill and I have the decision to determine what is final or not. That decision was never made by me. I never said nor did I sign anything that indicated that the design was final. I can't control nor understand why this company quit making changes requested and called the design final without my approval. The rebuttal is a groundless claim since the final approval was never given by me, the customer.
The claim that they provided blueprints is also groundless. A blueprint contains detailed information that allows you to build whatever is on the paper without major questions. What I received was the sketches on blueprint size paper. No length, width, depth of the beams or such. Just general measurements that would see in a sales catalog.
Thank you,
[redacted]
Thank you. Not sure what 'not accepted my response' means. As previously stated by all, some people are just not on the same page - oil and water - can't make eacb other happy...Think we all understand that. The blueprints were done - they are sitting in my office in the same UPS package sent to client in - PERIOD. We are continuing to make the additional changes and will get them done as well and not charging more for this. How many companies do you know that will still make changes to drawings - literally years later - all at no charge? I'm confident we are being as customer service oriented as we can under the circumstances. As the customer stated - drawings were done, revisions made and blueprints shipped....and work is still going to continue. Thus a refund seems a little ridiculous.
David M[redacted]
317-714-6734
Custom Woodcraft Builders
Thank you for reading this. It is true that unfortunately no matter how hard one tries not clients all can be pleased at all times. This customers blueprints have been 100% completed and sent - for real - they are sitting in my office as he actually sent them back once shipped....want to see...
them? They were completed 2 years ago but never received final approval or payment. Once final payment was finally sent - plans were blown up to blueprint size and shipped to him. Nearly a year after being completed he added a whole new list of changes. With our goal to serve and satisfy - those extra added changes will be done as well - at no charge to him (still trying to please). True, he did pay his bill in full and the work was completed. His additional list of changes will be done and emailed to him as well - at no charge as stated.All drawings sent were also quoted for construction and quoted for the timber frame. Many questions remained unanswered about construction as client wanted to build in 'phases' so no way to quote 'to the penny' without more specific information. Either way, we have no desire to build for this client - just attempt to make him happy with more changes to his competed drawings and as we handcraft timber frames - build his frame if desired. No idea and do not understand why anyone would request a refund for work that has been 100% completed and more still being worked on. Seems quite ridiculous.
Again thank you. Any questions feel free to call me - David M[redacted] - at 317-714-6734 or [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am the customer, I paid the bill and I have the decision to determine what is final or not. That decision was never made by me. I never said nor did I sign anything that indicated that the design was final. I can't control nor understand why this company quit making changes requested and called the design final without my approval. The rebuttal is a groundless claim since the final approval was never given by me, the customer.
The claim that they provided blueprints is also groundless. A blueprint contains detailed information that allows you to build whatever is on the paper without major questions. What I received was the sketches on blueprint size paper. No length, width, depth of the beams or such. Just general measurements that would see in a sales catalog.
Thank you,
[redacted]
Thank you. Not sure what 'not accepted my response' means. As previously stated by all, some people are just not on the same page - oil and water - can't make eacb other happy...Think we all understand that. The blueprints were done - they are sitting in my office in the same UPS package sent to client in - PERIOD. We are continuing to make the additional changes and will get them done as well and not charging more for this. How many companies do you know that will still make changes to drawings - literally years later - all at no charge? I'm confident we are being as customer service oriented as we can under the circumstances. As the customer stated - drawings were done, revisions made and blueprints shipped....and work is still going to continue. Thus a refund seems a little ridiculous.
David M[redacted]
317-714-6734
Custom Woodcraft Builders