Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am the customer, I paid the bill and I have the decision to determine what is final or not That decision was never made by me I never said nor did I sign anything that indicated that the design was final I can't control nor understand why this company quit making changes requested and called the design final without my approval The rebuttal is a groundless claim since the final approval was never given by me, the customer The claim that they provided blueprints is also groundless A blueprint contains detailed information that allows you to build whatever is on the paper without major questions What I received was the sketches on blueprint size paper No length, width, depth of the beams or such Just general measurements that would see in a sales catalogThank you, [redacted]
Thank youNot sure what 'not accepted my response' meansAs previously stated by all, some people are just not on the same page - oil and water - can't make eacb other happy...Think we all understand thatThe blueprints were done - they are sitting in my office in the same UPS package sent to client in - PERIODWe are continuing to make the additional changes and will get them done as well and not charging more for thisHow many companies do you know that will still make changes to drawings - literally years later - all at no charge? I'm confident we are being as customer service oriented as we can under the circumstancesAs the customer stated - drawings were done, revisions made and blueprints shipped....and work is still going to continueThus a refund seems a little ridiculous David M [redacted] 317-714-Custom Woodcraft Builders
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am the customer, I paid the bill and I have the decision to determine what is final or not That decision was never made by me I never said nor did I sign anything that indicated that the design was final I can't control nor understand why this company quit making changes requested and called the design final without my approval The rebuttal is a groundless claim since the final approval was never given by me, the customer The claim that they provided blueprints is also groundless A blueprint contains detailed information that allows you to build whatever is on the paper without major questions What I received was the sketches on blueprint size paper No length, width, depth of the beams or such Just general measurements that would see in a sales catalogThank you, [redacted]
Thank youNot sure what 'not accepted my response' meansAs previously stated by all, some people are just not on the same page - oil and water - can't make eacb other happy...Think we all understand thatThe blueprints were done - they are sitting in my office in the same UPS package sent to client in - PERIODWe are continuing to make the additional changes and will get them done as well and not charging more for thisHow many companies do you know that will still make changes to drawings - literally years later - all at no charge? I'm confident we are being as customer service oriented as we can under the circumstancesAs the customer stated - drawings were done, revisions made and blueprints shipped....and work is still going to continueThus a refund seems a little ridiculous David M [redacted] 317-714-Custom Woodcraft Builders