Custom Woodworking

To my appreciated clientsI strive for near perfection In my workI felt that I communicated with you through this projectI have a wonderful piece of cabinetry with an agreed upon install date and look forward to completing thisSincerely Tyler R [redacted]

Complaint ID: [redacted] >Customer Name: [redacted] To whom it may concern, I would like to preface by stating that the customer has been issued refunds for the products that they orderedThe customer has received a refund of $(Nature Cleanse Pro product cost) for the charge on 08-11-2014, as of 08-27-The customer has previously been issued a settlement refund of $(Pure Garcinia Natural product cost) for the charge on 08-11-2013, as of 08-25-Customer was issued this refund after we received this returned product Please allow – business days for the customer to receive these refunds On 07-28-2014, two orders were placed; one for our Pure Garcinia Natural and one for our Nature Cleanse Pro weight loss supplements to try for a 14-day trial period paying only $for shipping and handling, per orderIf a customer feels that days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extensionIf we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have receivedAll of which is covered on our order pages, our website and within our terms and conditionsSince no contact was made prior to the end of the trial periods, the customer was billed for what they have receivedWe apologize for any inconvenience that this matter may have caused the customerAgain, the customer has been issued refunds for the products that they orderedThe customer has received a refund of $(Nature Cleanse Pro product cost) for the charge on 08-11-2014, as of 08-27-The customer has previously been issued a settlement refund of $(Pure Garcinia Natural product cost) for the charge on 08-11-2013, as of 08-25-Customer was issued this refund after we received this returned product Please allow – business days for the customer to receive these refundsShould you have any other questions or concerns, please feel free to reply to this responseThank you Regards, Pure Garcinia Natural and Nature Cleanse Pro Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, to be clear, my "accepting" the initial settlement was because I was told I had no other optionsThey still did not cover any of my shipping cost back to them! This has been some of the worst customer service I've ever experiencedI should not have to reach out to the Revdex.com in order to have my issues resolved when there is a customer service in placeI would also like to reiterate (from my original complaint), since they can't seem to listen OR read, that initial contact WAS made inside the days, and it is not my fault that their system clearly had a glitchThank you
Regards,
*** ***

Complaint ID:  [redacted]
class="MsoNormal">Customer Name:  [redacted]
To whom it may concern,
I would like to preface by stating that the customer has been issued 2 refunds for the products that they ordered. The customer has received a refund of $89.99 (Nature Cleanse Pro product cost) for the charge on 08-11-2014, as of 08-27-2014. The customer has previously been issued a settlement refund of $99.98 (Pure Garcinia Natural product cost) for the charge on 08-11-2013, as of 08-25-2014. Customer was issued this refund after we received this returned product.  Please allow 2 – 10 business days for the customer to receive these refunds.  On 07-28-2014, two orders were placed; one for our Pure Garcinia Natural and one for our Nature Cleanse Pro weight loss supplements to try for a 14-day trial period paying only $4.95 for shipping and handling, per order. If a customer feels that 14 days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extension. If we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have received. All of which is covered on our order pages, our website and within our terms and conditions. Since no contact was made prior to the end of the trial periods, the customer was billed for what they have received. We apologize for any inconvenience that this matter may have caused the customer. Again, the customer has been issued 2 refunds for the products that they ordered. The customer has received a refund of $89.99 (Nature Cleanse Pro product cost) for the charge on 08-11-2014, as of 08-27-2014. The customer has previously been issued a settlement refund of $99.98 (Pure Garcinia Natural product cost) for the charge on 08-11-2013, as of 08-25-2014. Customer was issued this refund after we received this returned product.  Please allow 2 – 10 business days for the customer to receive these refunds. Should you have any other questions or concerns, please feel free to reply to this response. Thank you.
Regards,
Pure Garcinia Natural and Nature Cleanse Pro Support

Complaint ID: [redacted]
Customer Name:  [redacted]
class="MsoNormal">To whom it may concern,
I would like to preface by stating that the customer has been issued a full refund for the product that they ordered. The customer has been issued a refund of $99.98 (Pure Garcinia Natural product cost) for the charge on 06-30-2014, as of 07-16-2014. Please allow 2 – 7 business days for the customer to receive this refund. On 06-16-2014, an order was placed for our Pure Garcinia Natural weightloss supplement to try for a 14-day trial period paying only $4.95 for shipping and handling. If a customer feels that 14 days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extension. If we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have received. All of which is covered on our order pages, our website and within our terms and conditions. Since no contact was made prior to the end of the trial period, the customer was billed for what they have received. We apologize for any inconvenience that this matter may have caused the customer. Again, the customer has been issued a full refund for the product that they ordered. The customer has been issued a refund of $99.98 (Pure Garcinia Natural product cost) for the charge on 06-30-2014, as of 07-16-2014. Should you have any other questions or concerns, please feel free to reply to this response. Thank you.
Regards,
Pure Garcinia Natural Support

Complaint ID:  [redacted]
Customer Name:
yes;"> [redacted]
To whom it may concern,
I would like to preface by stating that the customer has been issued 2 refunds for the products that they ordered. The customer has been issued a refund of $44.99 (remaining Nature Cleanse Pro product cost) for the charge on 08-04-2014 and also a refund of $99.98 (Pure Garcinia Natural product cost) for the charge on 08-04-2014, as of 08-18-2014. The customer previously accepted a settlement refund of $45.00 for the Nature Cleanse Pro order on 08-06-2014. Please allow 2 – 10 business days for the customer to receive these refunds. On 07-21-2014, two orders were placed; one for our Pure Garcnia Natural and one for our Nature Cleanse Pro weight loss supplements to try for a 14-day trial period paying only $4.95 for shipping and handling, per order. If a customer feels that 14 days is not enough time to try the product(s) they are urged to contact us via email or phone to obtain an extension. If we are not contacted prior to the end of the trial(s), then once their trial expires, they will be billed for the product(s) of which they have received. All of which is covered on our order pages, our website and within our terms and conditions. Since no contact was made prior to the end of the trial periods, the customer was billed for what they have received.  We apologize for any inconvenience that this matter may have caused the customer. Again, the customer has been issued 2 refunds for the products that they ordered. The customer has been issued a refund of $44.99 (remaining Nature Cleanse Pro product cost) for the charge on 08-04-2014 and also a refund of $99.98 (Pure Garcinia Natural product cost) for the charge on 08-04-2014, as of 08-18-2014. The customer previously accepted a settlement refund of $45.00 for the Nature Cleanse Pro order on 08-06-2014. Please allow 2 – 10 business days for the customer to receive these refunds. Should you have any other questions or concerns, please feel free to reply to this response. Thank you.
Regards,
Pure Garcinia Natural and Nature Cleanse Pro Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  But this is subjected to me receiving both refunds.
Regards,
[redacted]