Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi,Due to the circumstances of our clients situation, East Wind has agreed to refund the payment of $3,which Michele T [redacted] will put the paperwork in process today for their refundThey will receive it within the week.Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In my initial complaint I stated that the representative said she would accept a credit card payment for a deposit to hold the weddingNo fee was ever mentioned for this processNow I am being charged a fee? Again, this is considered a merchant violationThere was no paperwork signed stating I am responsible for a credit card feeThe $cancellation had been deducted from the final payment, and that was the only fee in the contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
On April *, 2016, *** *** and *** *** booked their wedding at the Cottage at East Wind for May *** 2017. To secure the date, they signed the standard East Wind catering agreement, and submitted a deposit of $1,On September *, 2016, East Wind received a second payment,
in accordance with the contract in the amount of $3,On November **, 2016, the clients notified East Wind that, due to unforeseen circumstances, they were unable to fulfill the contract for the Cottage, and requested to cancel the contractAn East Wind standard release form, drafted in accordance with *** *** ** ***, was emailed to the clients to solidify the cancellation of the contract and release of the space and date so that East Wind would be able to pursue rebooking of the Cottage on May *, 2017. The East Wind cancellation policy, stating that deposits are refunded, less a processing fee, in the event that the previously contracted date is re-booked by another coupleEast Wind received the signed release letter (please see attached) on December *, 2016, less than months prior to the contracted dateEast Wind acknowledged receipt and released the contracted date for resale.The clients contacted the East Wind sales department numerous times to ascertain whether the date had been rebooked, and progress was discussed with the clients each time. Unfortunately, due to the short term nature of the cancellation, May *, has not been rebooked to dateThe client’s comment regarding the status of their wedding coordinator is inaccurate. Andrea R*** left employment voluntarily for a position closer to her home. In no way was Andrea’s employment terminated by East Wind
To Whom it May Concern,
*** *** signed a wedding contract with East Wind on February **, 2016, using a credit card for the initial deposit of $1,According to documentation, she reviewed the payment methods and schedule pertaining to her contract with her sales representative
days prior, on February *, At this time, she was informed of the payment due dates and preferred methods, which are cash, cashier’s check or personal checkShe was further informed that East Wind does not accept credit card payments for mid and final payments specifically because of the processing fees incurred, however, she was permitted to use a credit card for the lesser initial paymentSubsequently, *** *** remitted one additional payment, which she again requested to use a credit cardAccording to documentation on October **, 2016, her request to utilize a credit card for a second payment was denied*** *** was again informed that due to the processing fee, credit cards may not be used for mid and final payments
*** *** paid a total of 5,in deposits as of November *, On April **, 2017, she asked to cancel her wedding contract, and requested a refundEast Wind agreed to refund the deposits made, less a $processing fee and the fee of $incurred as a result of processing the initial credit card payment*** *** was informed that she would receive a refund check in the amount of $5,505, at which point she expressed dissatisfaction with East Wind recouping the $processing feeShe then lodged a complaint with the sales department managerAccording to documentation, the manager spoke with *** *** on both April *** and April ** 2017, and reiterated that she was responsible for covering the $credit card processing fee
According to documentation *** *** was clearly informed of the involvement of credit card processing fees, as well as her responsibility to cover that fee in the event of a cancellationWhile we are certain she is dissatisfied with the loss of $95, we do not feel that any punitive action was warranted in this case
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi,This whole process with this client seems to be miscommunication and he said she said so we will just credit her American express for $95 if she sends us the am/exp info via email please.Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There is still no answer on when and how much of a refund will be given! I understand if the fee is more due to not being able to rebook but as per contract they are not allowed to take more than the difference between the total contract price and the cost of the expenses with any reasonable other charges. No mention in the contract about 6 months and per Suffolk law if the notice was less than 6 months it would be assumed that the caterer would be unable to rebook. Also understanding that the "6 months" was missed by 10 days as we first informed you of our cancellation! Please let us know what your intent is as far as giving us a refund! I am still awaiting a response from Michele T[redacted] via email that was sent over 2 weeks ago also! We would even be ok with just the $3300 back and you can keep the deposit!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi,Due to the circumstances of our clients situation, East Wind has agreed to refund the payment of $3,300 which Michele T[redacted] will put the paperwork in process today for their refund. They will receive it within the week.Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In my initial complaint I stated that the representative said she would accept a credit card payment for a deposit to hold the wedding. No fee was ever mentioned for this process. Now I am being charged a fee? Again, this is considered a merchant violation. There was no paperwork signed stating I am responsible for a credit card fee. The $100 cancellation had been deducted from the final payment, and that was the only fee in the contract.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi,Due to the circumstances of our clients situation, East Wind has agreed to refund the payment of $3,which Michele T [redacted] will put the paperwork in process today for their refundThey will receive it within the week.Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In my initial complaint I stated that the representative said she would accept a credit card payment for a deposit to hold the weddingNo fee was ever mentioned for this processNow I am being charged a fee? Again, this is considered a merchant violationThere was no paperwork signed stating I am responsible for a credit card feeThe $cancellation had been deducted from the final payment, and that was the only fee in the contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
On April *, 2016, *** *** and *** *** booked their wedding at the Cottage at East Wind for May *** 2017. To secure the date, they signed the standard East Wind catering agreement, and submitted a deposit of $1,On September *, 2016, East Wind received a second payment,
in accordance with the contract in the amount of $3,On November **, 2016, the clients notified East Wind that, due to unforeseen circumstances, they were unable to fulfill the contract for the Cottage, and requested to cancel the contractAn East Wind standard release form, drafted in accordance with *** *** ** ***, was emailed to the clients to solidify the cancellation of the contract and release of the space and date so that East Wind would be able to pursue rebooking of the Cottage on May *, 2017. The East Wind cancellation policy, stating that deposits are refunded, less a processing fee, in the event that the previously contracted date is re-booked by another coupleEast Wind received the signed release letter (please see attached) on December *, 2016, less than months prior to the contracted dateEast Wind acknowledged receipt and released the contracted date for resale.The clients contacted the East Wind sales department numerous times to ascertain whether the date had been rebooked, and progress was discussed with the clients each time. Unfortunately, due to the short term nature of the cancellation, May *, has not been rebooked to dateThe client’s comment regarding the status of their wedding coordinator is inaccurate. Andrea R*** left employment voluntarily for a position closer to her home. In no way was Andrea’s employment terminated by East Wind
To Whom it May Concern,
*** *** signed a wedding contract with East Wind on February **, 2016, using a credit card for the initial deposit of $1,According to documentation, she reviewed the payment methods and schedule pertaining to her contract with her sales representative
days prior, on February *, At this time, she was informed of the payment due dates and preferred methods, which are cash, cashier’s check or personal checkShe was further informed that East Wind does not accept credit card payments for mid and final payments specifically because of the processing fees incurred, however, she was permitted to use a credit card for the lesser initial paymentSubsequently, *** *** remitted one additional payment, which she again requested to use a credit cardAccording to documentation on October **, 2016, her request to utilize a credit card for a second payment was denied*** *** was again informed that due to the processing fee, credit cards may not be used for mid and final payments
*** *** paid a total of 5,in deposits as of November *, On April **, 2017, she asked to cancel her wedding contract, and requested a refundEast Wind agreed to refund the deposits made, less a $processing fee and the fee of $incurred as a result of processing the initial credit card payment*** *** was informed that she would receive a refund check in the amount of $5,505, at which point she expressed dissatisfaction with East Wind recouping the $processing feeShe then lodged a complaint with the sales department managerAccording to documentation, the manager spoke with *** *** on both April *** and April ** 2017, and reiterated that she was responsible for covering the $credit card processing fee
According to documentation *** *** was clearly informed of the involvement of credit card processing fees, as well as her responsibility to cover that fee in the event of a cancellationWhile we are certain she is dissatisfied with the loss of $95, we do not feel that any punitive action was warranted in this case
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi,This whole process with this client seems to be miscommunication and he said she said so we will just credit her American express for $95 if she sends us the am/exp info via email please.Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There is still no answer on when and how much of a refund will be given! I understand if the fee is more due to not being able to rebook but as per contract they are not allowed to take more than the difference between the total contract price and the cost of the expenses with any reasonable other charges. No mention in the contract about 6 months and per Suffolk law if the notice was less than 6 months it would be assumed that the caterer would be unable to rebook. Also understanding that the "6 months" was missed by 10 days as we first informed you of our cancellation! Please let us know what your intent is as far as giving us a refund! I am still awaiting a response from Michele T[redacted] via email that was sent over 2 weeks ago also! We would even be ok with just the $3300 back and you can keep the deposit!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi,Due to the circumstances of our clients situation, East Wind has agreed to refund the payment of $3,300 which Michele T[redacted] will put the paperwork in process today for their refund. They will receive it within the week.Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In my initial complaint I stated that the representative said she would accept a credit card payment for a deposit to hold the wedding. No fee was ever mentioned for this process. Now I am being charged a fee? Again, this is considered a merchant violation. There was no paperwork signed stating I am responsible for a credit card fee. The $100 cancellation had been deducted from the final payment, and that was the only fee in the contract.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]