Customcraft Painting

This is in response to your letter dated Thursday, March 21, 2016.After receiving multiple letters from parents at the same location [redacted] attends, the owner has decided to add back the fifty minute classes? The new schedule should begin on or around Monday, April 4, 2015.Since we are adding the fifty minute classes back, there should be no need to adjust [redacted] 's tuition.Please contact me if you have any questions.All the best-Jim H [redacted] Vice PresidentKicks Karate, Inc

October 20, 2015Revdex.comBryant Woods SouthAmherst, NY 14228I am writing in regards to the above referenced complaint filed by one of my customersAs noted in her claim, she contends that I disappeared after two days on the job and she could not reach me by phone.To be clear, I worked on the job on Thursday, September and Friday, September until 4pmAt that time I indicated to the customer that I needed more paint to continueAlso, I told her I intended to work over the weekend to complete the jobAs stipulated in the contract, she was to provide the paint, however she refused to bring me more paint at that timeShe would not let me do any painting on the next day because she could not come watch me and shecalled and told me she didn't want me to work on the day after, Sunday September because it had rained the night beforeThe rain from the night before would not have caused a problem with the paint as it had been hours since it rained and it was a dry wann day -- but she would not yield to my expertiseI could have finished the job then but I could not return on Monday Septbecause, as I told her, I was already scheduled to work out of townIncidentally, I was working in a remote area of the state and did not have any cell service there2.As to the down payment of $500.00, my customary contract requirement is one half of the contract amoumt to be paid after the start of operationsThis customer agreed to my contract but then said she would only pay $500.00, which was less than half, and wonld not be able to pay any more until OctoberI agreed to let her do that even though I thought I would have the job done well before October, I completed morl\: than half the job without getting paid even half the money, All four sides of the home have been primed and three sides have been painted with the finish coatThete is one side to be painted with the finish coat as well as the trimThe house is not in danger of harm from the Winter weather as there is no exposed wood.I have several complaints myself •• for example how this person signed the contract with a different name than she called herself byOn the contract we used the name she had given me, then she signed with a completely different nameThe name she used to file the complaint is not her legal name apparently.Also, she was very deceptive about the paint she provided, She told me she bought it in July.· leading me to believe it was July When I started spraying, the paint was so full of chunks and junk that it kept cloggingup my machine and I spent a lot of extra time taking the machine apart and cleaning it several times, Then I found out the paint had been sitting around since Julyof2014! That bad paint put a lot of wear and tear on my equipment.I agreed to do this particular job to help out an older person in the community who, according to her, was having trouble getting a decent painting job done and felt she'd been taken advantage of in the pastI wanted tohelp her out, so I squeezed her job into my scheduleI was not prepared for her monitoring every move I made and watching me constantly, stopping me to tell me she thought I missed a spot several times and trying to get me to pray with her, I believe I now understand why she complained about her previous paintersDespite those issues, I intended to finish the job per the contract, but when I came back /i'om out of town I was greeted with a message from her lawyer and these filed complaints!I have been a reliable painting contractor tor over years and have many repeat customers and a good reputationI have never been treated in such a condescending and untrustworthy manner as I have by thiscustomerI will fmish the job as I have never backed out of a job before and do not intend to start now, but I am concerned about receiving the remainder ofthe payment when the job is finished in view of how deceptive this customer has been in many areas, I have been reluctant to call her since returning and receiving notice of her complaint as I would like to make sure she really intends to fulfill her part of the contract as well.Thank you for your attention to this matter.Sincerely,Regan PK [redacted] , ownerCustomCraft Painting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This is in response to your letter dated Thursday, March 21, 2016.After receiving multiple letters from parents at the same location *** *** attends, the owner has decided to add back the fifty minute classes The new schedule should begin on or around Monday, April 4, 2015.Since we are
adding the fifty minute classes back, there should be no need to adjust *** ***'s tuition.Please contact me if you have any questions.All the best-Jim H***Vice PresidentKicks Karate, Inc

This is in response to your letter dated Thursday, March 21, 2016.After receiving multiple letters from parents at the same location *** *** attends, the owner has decided to add back the fifty minute classes The new schedule should begin on or around Monday, April 4, 2015.Since we are
adding the fifty minute classes back, there should be no need to adjust *** ***'s tuition.Please contact me if you have any questions.All the best-Jim H***Vice PresidentKicks Karate, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 20, 2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228I am writing in regards to the above referenced complaint filed by one of my customers. As noted in her claim, she contends that I disappeared after two days on the job and she could not reach me by phone.To be clear,...

I worked on the job on Thursday, September 17 and Friday, September 18 until 4pm. At that time I  indicated to the customer that I needed more paint to continue. Also, I told her I intended to work over the weekend to complete the job. As stipulated in the contract, she was to provide the paint, however she refused to bring me more paint at that time. She would not let me do any painting on the next day because she could not come watch me and shecalled and told me she didn't want me to work on the day after, Sunday September 20 because it had rained the night before. The rain from the night before would not have caused a problem with the paint as it had been 12 hours since it rained and it was a dry wann day -- but she would not yield to my expertise. I could have finished the job then but I could not return on Monday Sept. 21 because, as I told her, I was already scheduled to work out of town. Incidentally, I was working in a remote area of the state and did not have any cell service there. 2.As to the down payment of $500.00, my customary contract requirement is one half of the contract amoumt to be paid after the start of operations. This customer agreed to my contract but then said she would only pay $500.00, which was less than half, and wonld not be able to pay any more until October. I agreed to let her do that even though I thought I would have the job done well before October, I completed morl\: than half the job without getting paid even half the money, All four sides of the home have been primed and three sides have been painted with the finish coat. Thete is one side to be painted with the finish coat as well as the trim. The house is not in danger of harm from the Winter weather as there is no exposed wood.I have several complaints myself •• for example how this person signed the contract with a different name than she called herself by. On the contract we used the name she had given me, then she signed with a completely different name. The name she used to file the complaint is not her legal name apparently.Also, she was very deceptive about the paint she provided, She told me she bought it in July.· leading me to believe it was July 2015. When I started spraying, the paint was so full of chunks and junk that it kept cloggingup my machine and I spent a lot of extra time taking the machine apart and cleaning it several times, Then I found out the paint had been sitting around since Julyof2014! That bad paint put a lot of wear and tear on my equipment.I agreed to do this particular job to help out an older person in the community who, according to her, was having trouble getting a decent painting job done and felt she'd been taken advantage of in the past. I wanted tohelp her out, so I squeezed her job into my schedule. I was not prepared for her monitoring every move I made and watching me constantly, stopping me to tell me she thought I missed a spot several times and trying to get me to pray with her, I believe I now understand why she complained about her previous painters. Despite those issues, I intended to finish the job per the contract, but when I came back /i'om out of town I was greeted with a message from her lawyer and these filed complaints!I have been a reliable painting contractor tor over 30 years and have many repeat customers and a good reputation. I have never been treated in such a condescending and untrustworthy manner as I have by thiscustomer. I will fmish the job as I have never backed out of a job before and do not intend to start now, but I am concerned about receiving the remainder ofthe payment when the job is finished in view of how deceptive this customer has been in many areas, I have been reluctant to call her since returning and receiving notice of her complaint as I would like to make sure she really intends to fulfill her part of the contract as well.Thank you for your attention to this matter.Sincerely,Regan P. K[redacted], ownerCustomCraft Painting