Customer First Service

On January we told the customer as soon as we received the charger we would credit her account the full price

Complaint: ***
I am rejecting this response because: Thanks I did received credit for charger itself, attached is proof that this company was supposed to have credited me for extra shipping expenses to get charger in business days per representative Jason Martin who took my order, he made me pay $dollars extra for shipping fees besides of not sending the correct item that I order, I would like to be credit back those extra $dollars paid and the $dollar that they charge me to mail BACK the item (shipping fees), I did requested this on my complain attached is proof send to the company to return extra shipping fees since I was told by phone when I called the company and receipt of mailed fees to return the incorrect charger that was send to me thanks in advance
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: His only stating that I will received full price, but I'm also requesting to be reimburst of overnight FEES...

that I was supposed to be credit back since when I order charger he stated that I was going to receive item in two days! and it got to me after 3-4 days  so I had called the company and that money of extra fee to overnite package was never credited to my account, also I just pay $18.10 to send them charger back, I would like that money to be reverse as well since it was per their mistake that wrong item was send. Attached is email send to seller and copy of receipt for mail services.
Sincerely,
[redacted]

The customer wanted a full refund for the purchase price of the charger.  We received the charger the customer sent yesterday and credited her card.  The customer now has a full refund which is what she requested.  Please let me know if this is not resolved.