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[redacted]Responding to a Complaint[redacted]
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[redacted]To Whom It May Cocern:I would like to apologize if we did, in fact, call your home at midnight.Our CATI (computer aided telephone interviewing program) is supposedto close off numbers once we hit 9pm your local time to avoid this. Ourcompany policy is to not call past 9pm respondent’s local time.I will look into your phone number and ensure we remove you from ourlist and that this cannot happen again due to a computer programmingerror.Again, I apologize that you may have received calls past the time that wecall per our company policy.Thanks,[redacted]
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[redacted]Responding to a Complaint[redacted]
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[redacted]To Whom It May Cocern:I would like to apologize if we did, in fact, call your home at midnight.Our CATI (computer aided telephone interviewing program) is supposedto close off numbers once we hit 9pm your local time to avoid this. Ourcompany policy is to not call past 9pm respondent’s local time.I will look into your phone number and ensure we remove you from ourlist and that this cannot happen again due to a computer programmingerror.Again, I apologize that you may have received calls past the time that wecall per our company policy.Thanks,[redacted]
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