Customized T's

Called the business on 1/20/and Mike from the business gave the following response via phone (LL) The consumer ordered a customized shirtThe policy of the business is all sales are final when items are special orderedThe business was willing to work with the consumer and her boyfriend until the employee was threatenedThe business owner indicated the confrontation occurred in the middle of the mall and will press charges if necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Called the business on 1/20/and Mike from the business gave the following response via phone (LL)The consumer ordered a customized shirtThe policy of the business is all sales are final when items are special orderedThe business was willing to work with the consumer and her boyfriend until the employee was threatenedThe business owner indicated the confrontation occurred in the middle of the mall and will press charges if necessary The sweatshirt was not customized, they had the same one on displayIt was picked from many designs, but no customization such as name or dateThe business was not willing to work with me at all and only offered a discount on a new itemThe policy that all sales are final was not told to myself, nor was it posted ANYWHEREThe item was not special orderedThe employee was not threatened, he got very angry and was speaking in another language so we took the matter to the mall office, who was not helpful in resolving the issueThe stand is in the middle of the mall and videotapes will show myself and my boyfriend were calm, the employee was notI just want a refund on an item that is sized incorrectly and was not able to be exchangedNo policies are posted at this kioskPursuant to the Ohio Attorney General code "Sellers are not required to have any specific type of return policy under Ohio lawHowever, if a store has a refund policy, it must be clearly and conspicuously posted (R.C1345.03(B)(7)).A refund policy may not be printed only on the receipt, because the consumer sees the receipt after the purchase has been madeIf a seller does not have a refund policy posted, the consumer is entitled to a refund, if the consumer requests it." No policy is posted, which makes the denial of a return or refund against the law
Regards,
*** ***

Called the business on 1/20/and Mike from the business gave the following response via phone (LL)
The consumer ordered a customized shirtThe policy of the business is all sales are final when items are special orderedThe business was willing to work with the consumer and her boyfriend until
the employee was threatenedThe business owner indicated the confrontation occurred in the middle of the mall and will press charges if necessary