Customized Taylor Railing Reviews (1)
Customized Taylor Railing Rating
Description: Railings, Gates
Address: 5307 Whining Brook Road, Richmond, Virginia, United States, 23230
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+1 (804) 261-6673 |
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Review: I contacted this company last year (November, 2012) to have railings installed on front steps and back steps. The job was completed and paid for December 2012. My son noticed the bricks on the back porch and front porch had cracked and had begun to crumble. I called Mr.[redacted] who sent [redacted] by to repair steps. Last month, I noticed the bottom concrete step on back porch had cracked; therefore, I went to my front)(I never use this entrance) and noticed it was the same....Only much worse cracked, I called Mr.[redacted] early part of last week who assured me he stands behind his work; however, he has not come by nor called. I am totally disappointed as I spent a lot of money replacing my entry and storm door and to have this awful sight has caused a lot of stress.Desired Settlement: I find it hard to trust this company to do a satisfactory job as it will have to involve removing the entire railings, removing the bricks and replacing the concrete steps. Your attention is greatly appreciated
Business
Response:
I spoke with [redacted] about this complaint. He stated the customer filed this complaint the same day he was notified of the issues. He stated he let the customer know he had to put the railing up with pan railings for safety and it may crack some of the bricks. He went back there and fixed one of the porches free of charge. He stated the steps were installed when the home was built and didn't have proper footing. He is going to call the customer and see if he can get some type of resolution. He said 2 days after she called he went by the home and she did not answer, he also tried calling and never heard from her.
Consumer
Response:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,